Impel’s cover photo
Impel

Impel

Software Development

Syracuse, New York 12,145 followers

The industry’s most advanced Customer Lifecycle Management platform

About us

Impel offers automotive dealers, OEMs, and third-party marketplaces the industry’s most advanced AI Operating System. The company’s end-to-end omnichannel solution leverages proprietary consumer behavioral data and generative conversational AI technology to deliver hyper-personalized sales, marketing, and service experiences at every touchpoint of the customer lifecycle. Impel’s fully integrated automotive retail platform works seamlessly with all major website, inventory, CRM, and DMS platforms. To date, the company has delivered over 27 billion shopper interactions, influencing more than $7 billion in sales and service revenue across 51 countries.

Website
https://impel.ai/
Industry
Software Development
Company size
51-200 employees
Headquarters
Syracuse, New York
Type
Privately Held
Founded
2014
Specialties
Automotive Ai, Customer Lifecycle Management, Digital Merchandising, 360 WalkArounds, Sales AI, Service AI, and Chat AI

Locations

Employees at Impel

Updates

  • Impel reposted this

    View organization page for Impel

    12,145 followers

    Using AI to engage and prequalify leads is good. Getting AI summaries of every conversation with recommended next steps is even better. Cue Conversation Highlights, a feature within Impel AI that hands qualified customers off to your sales reps, complete with a conversation summary and recommended next steps. It’s all about saving your team time while delivering a better experience for your customers. Discover the Automotive AI Operating System built to work alongside dealership staff: https://impel.ai/sales-ai/

  • Impel reposted this

    View organization page for Impel

    12,145 followers

    Last week, our Impel team came together from Minnesota to Australia for an inspiring Quarterly All Hands meeting. We celebrated our successes, aligned for 2025, and embraced a "Day 1" mindset, bringing grit and customer-centricity to everything we do! The fun highlight? An employee talent show won by Giorgi Sharia, who wowed the crowd with a classical piano cover of "Day One" from Interstellar. A rocket ship performance for a rocket ship company! Impel is fueled by an incredible team and Day 1 energy. Here’s to celebrating our journey and the exciting road ahead. 🚀

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  • View organization page for Impel

    12,145 followers

    Last week, our Impel team came together from Minnesota to Australia for an inspiring Quarterly All Hands meeting. We celebrated our successes, aligned for 2025, and embraced a "Day 1" mindset, bringing grit and customer-centricity to everything we do! The fun highlight? An employee talent show won by Giorgi Sharia, who wowed the crowd with a classical piano cover of "Day One" from Interstellar. A rocket ship performance for a rocket ship company! Impel is fueled by an incredible team and Day 1 energy. Here’s to celebrating our journey and the exciting road ahead. 🚀

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  • View organization page for Impel

    12,145 followers

    Using AI to engage and prequalify leads is good. Getting AI summaries of every conversation with recommended next steps is even better. Cue Conversation Highlights, a feature within Impel AI that hands qualified customers off to your sales reps, complete with a conversation summary and recommended next steps. It’s all about saving your team time while delivering a better experience for your customers. Discover the Automotive AI Operating System built to work alongside dealership staff: https://impel.ai/sales-ai/

  • View organization page for Impel

    12,145 followers

    🎉 Excited to announce that Michael Case, our Senior IT Manager, has received this year's Heart of the Company Award!🎉 This prestigious award represents the highest honor at Impel, recognizing individuals who truly embody our core values: Energy, Grit, Relationships, Inventiveness, Passion, Customer Focus, and Results. Mike exemplifies these values in every way. He has invested countless hours integrating hundreds of new employees from our recent acquisition into our systems, he looks after our headquarters as if it were his own home, and gives 100% each day, inspiring all of us to strive for excellence. Thank you, Mike, for your unwavering dedication and the incredible impact you have on our team!

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  • View organization page for Impel

    12,145 followers

    Recently, BTU • Business and Technology University in Tbilisi hosted an engaging discussion featuring Impel's engineers and AI researchers, @Dachi Kurtskhalia, Tatia Tsmindashvili, and Anastasia Kvinikadze. They shared insights on the future of artificial intelligence, exploring algorithm differences, privacy and data protection, model training, and data sourcing techniques. We’re immensely proud of our global AI research and development team for consistently staying ahead of the curve in the ever-evolving world of artificial intelligence. A big thank you to BTU for hosting us! 

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  • View organization page for Impel

    12,145 followers

    Language barriers shouldn't keep your customers from scheduling service appointments. That's why Service AI's multilingual concierge scheduling responds to customers in their preferred language via email or text. And no long phone hold times or need for lengthy online forms! Meet your customers where they are with Service AI, and become the most accessible and convenient service bay in the neighborhood. Get a demo today! https://lnkd.in/g7AEViHd

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  • View organization page for Impel

    12,145 followers

    The rise of more cost-effective AI models like DeepSeek could mark a key inflection point for mass AI adoption. As a result, Jevon's Paradox—the idea that greater efficiency increases consumption of a resource—has re-emerged in the discussion. Our very own Co-Founder and Chief Strategy Officer, Michael Quigley, began writing about AI and Jevons Paradox last year. Recently, Inc. Magazine discussed this topic, featuring insights from Michael and Microsoft CEO Satya Nadella. Read the article to discover how Jevons Paradox is challenging traditional narratives when applied to AI. https://lnkd.in/gipNZMJg

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  • View organization page for Impel

    12,145 followers

    A major promotion right before Valentine's Day calls for a dream car purchase! Whether they're casually browsing for that dream car or finally making a serious investment, Impel AI engages and qualifies every lead, so your team can focus on making those special moments matter.💜

  • View organization page for Impel

    12,145 followers

    Thrilled to partner with Cox Automotive Australia to enhance customer engagement, streamline sales rep efficiency, and drive stronger sales outcomes. Discover how dealerships across Australia embraced AI to engage customers 24/7 and book more appointments.

    View organization page for Cox Automotive Australia

    6,525 followers

    We have a story to tell, and it's a good one!   At Cox Automotive, we've been monitoring the performance of dealers using LeadDriver, our proprietary lead management system (LMS), enhanced with AI features from our partner, Impel.   Data from two dealers with different stock volume profiles demonstrates how LeadDriver, powered by AI, is boosting customer engagement and employee productivity: Over a 60-day period, more than 20% of online engaged leads booked appointments without any human intervention.   Curious to learn more? Read the success story here ➡️ https://bit.ly/3Qib3UI #AutomotiveInnovation #AIinAutomotive #LeadManagement #SalesAutomation #CustomerEngagement

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Funding

Impel 4 total rounds

Last Round

Private equity

US$ 104.0M

See more info on crunchbase