Glance

SoFi transformed its member experience with Glance Guided CX, streamlining complex financial processes like loan applications and troubleshooting. With Glance, SoFi achieved a 12x efficiency boost, cutting tasks that once took an hour down to just five minutes. This improvement halved average handle times and led to higher customer satisfaction scores, fostering deeper member relationships. Better yet - agents also report a better experience, with reduced troubleshooting tickets and increased clarity in task execution. Together, SoFi and Glance are setting a new standard for fast, friendly, and reliable digital support. Read the full study here: https://lnkd.in/gH52Z6gT #GuidedCX #CustomerExperience #Cobrowse

Experience how Glance Guided CX integrates with Amazon Connect to transform digital customer interactions. See how our solution enables real-time, human-to-human guidance, empowering teams to create frictionless and meaningful experiences during the moments that matter most. ✨ Register here: https://lnkd.in/d7ebYaJc #GuidedCX #CustomerExperience #DigitalTransformation

In financial services, transparency and personal relationships are driving success. Meanwhile, Guided CX, up 175% since 2020, show how combining human support with digital tools strengthens trust. Here’s why trust matters: ✅ 63% of consumers worry about bias in AI, making transparency essential. ✅ Only 38% of customers will forgive mistakes, even when companies make amends. Why focus on trust? ✅ It retains loyal customers and boosts long-term value. ✅ It drives positive word-of-mouth and resilience during challenges. Trust isn’t optional—it’s the foundation for strong, lasting customer relationships. #GuidedCX #CustomerExperience #AITransparency

December 11th is National App Day! 📱 This day celebrates the apps that make our lives easier, more connected, and a little more fun! From helping us stay organized to sparking creativity, apps have become essential to how we navigate the world. Did you know that Glance offers in-app collaboration with our Mobile SDK? Learn why Fortune 500 enterprises trust Glance’s collaboration technology. https://lnkd.in/g3kXnPGU #GuidedCX #AppDay #NationalAppDay

With Glance Guided CX, agents and customers can effortlessly share and review documents, like an account statement, directly within a support session. Once the document is shared, agents can download it straight to their desktop, ready for storage in the appropriate system—no external links required! This in-session process keeps everything organized and efficient. For an even more personalized experience, agents can initiate video, adding a face-to-face element to the interaction. 📄 https://lnkd.in/e5gK2WUG #GuidedCX #CustomerExperience #LiveChat

🍂This Thanksgiving, we’re incredibly grateful for the opportunity to help businesses create meaningful human connections in moments that matter. To our customers, partners, and team: thank you for being part of the Glance Guided CX journey. Here’s to unlocking even more opportunities to delight, retain, and grow together. Happy Thanksgiving from all of us at Glance! #HappyThanksgiving #Thankful

Customer service is changing rapidly, and the stats reveal what CX leaders need to know. From personalization to seamless journeys, these insights can guide decisions that truly delight customers. Discover how the landscape is shifting and what it means for you. 📊 Learn more: https://lnkd.in/gUM-mpq5 #GuidedCX #CustomerService #DigitalTransformation

Predictive AI is transforming customer experiences by anticipating needs and delivering solutions before issues arise. The result? Faster resolutions, personalized interactions, and happier customers. 😊 Industries are already benefiting: retailers are tailoring product recommendations, healthcare providers are predicting risks for better care, and financial services are enhancing fraud detection and trust. While technology leads the way, human empathy and oversight keep interactions authentic and customer-focused. Overcoming challenges like data quality and ethical considerations will set businesses apart in creating trust-driven, personalized journeys. Ready to see what predictive AI can do for your business? #GuidedCX #Cobrowse #CustomerExperience

According to PwC, 73% of consumers consider customer experience a key factor in their purchasing decisions, yet only 49% of U.S. consumers believe companies deliver a good customer experience today. This gap between expectations and reality highlights an urgent need for businesses to focus on closing it. Discover more insights like this in the 2025 𝘊𝘟 𝘛𝘳𝘦𝘯𝘥𝘴: 𝘈𝘐 𝘢𝘯𝘥 𝘏𝘶𝘮𝘢𝘯 𝘌𝘮𝘱𝘢𝘵𝘩𝘺 𝘪𝘯 𝘵𝘩𝘦 𝘏𝘺𝘣𝘳𝘪𝘥 𝘌𝘳𝘢 report. 🌟 Read the full report here: https://lnkd.in/gv6zzfG5 #GuidedCX #CustomerExperience #CXTrends

Explore Glance's "2025 CX Trends" report on blending AI innovation with human empathy to deliver exceptional, trust-driven customer experiences. Read the Latest full News - https://lnkd.in/dgTqrSvG #CustomerExperience #AI #HumanEmpathy #PredictiveCX #DigitalTransformation #CXTrends2025 #HybridCX #CustomerTrust #SeamlessExperience #Innovation #HumanAI #CXMetrics #Glance #GuidedCX