GuestInsight - Feedback Tools

✨ Just dropped! The latest episode of Feedback Matters is here! 🎙️ Join Jeff Robbins and Rich Raffel as they analyze a real guest experience survey from a popular restaurant reservation platform. Discover: 📉 The pitfalls of relying solely on reviews 📊 Missed opportunities for meaningful guest feedback ⚖️ The trade-offs businesses face when using reservation platforms for insights Learn how hospitality businesses can balance the need for glowing reviews with actionable data to truly improve their operations. ▶️ Watch now: https://lnkd.in/etq_9YdV 🎧 Listen now: https://lnkd.in/erndzMDp #HospitalityIndustry #GuestFeedback #RestaurantManagement #OnlineReviews #CustomerExperience #HospitalityInsights #Podcast #GuestSatisfaction #OperationalExcellence

In Our New Podcast Episode: Really? What can I do for you? In this episode, we get into a discussion of different motivations for sending guest experience surveys. It's a follow-up episode to our previous episode, in which we were less than impressed by the guest survey sent by a great boutique hotel. Video: https://lnkd.in/gPZrbz-g Audio: https://lnkd.in/gYuydhTV -- Our "So You Want My Feedback?" series reviews the feedback requests from hotels, restaurants, retailers, and other businesses through the eyes of a guest or customer. We believe that if you are involved in a business that asks for feedback from guests or customers, you should regularly give feedback to businesses that you undoubtedly get feedback requests from during the course of your day-to-day routine (both personal & business). Why? You'll discover elements of feedback loops that resonate with you, those that don't, and how you might think of your own feedback "asks" as more of an evolving process, rather than a "set it and forget it" practice. After all, that survey request you send out is often the last point of contact in the guest experience transaction. #cx #survey #bestpractices #guestinsight #hospitality #hotelmanagement #hotelier #review #guestexperience

No spoiler on this one, but based on some feedback about it, there's going to be a part 2. Feel free to weigh in...

In Our New Podcast Episode: Looking for Actionable Guest Insights or Just Going Through the Motions? Lessons from a Boutique Hotel Survey In hospitality, every detail matters, including how you ask guests for feedback. In the latest episode of "So You Want My Feedback", we examine a guest survey from a highly-regarded boutique hotel and ask: Does their guest feedback process help them, in any way, to maintain their esteemed reputation? Discover why guest-centric, actionable feedback is essential for properties that pride themselves on excellence—and how to avoid the pitfalls of “going through the motions” with feedback requests. Join us for insights on creating feedback loops that genuinely help optimize the guest experience. Video: https://lnkd.in/egXpAJb6 Audio: https://lnkd.in/eTsfGXTs #HospitalityIndustry #CustomerExperience #FeedbackLoop #GuestFeedback #BoutiqueHotels #SurveyDesign #HospitalityInsights #CX #HotelManagement

A proper follow through is important, in sports and in business. 🏌♀️

The Fight Against Fake Reviews in the Hospitality Industry 🥊 Fake reviews are a growing concern for hotels, significantly influencing traveler decisions and potentially damaging hard-earned reputations. In 2023 alone, TripAdvisor blocked a record number of fraudulent reviews. But there's hope! The FTC is proposing new rules to penalize businesses engaging in deceptive review practices. In our latest blog post, we delve into: The impact of fake reviews on the hospitality industry. The FTC's proposed actions to combat this issue. Proactive strategies hoteliers can implement to manage their online reputation and encourage authentic guest feedback. How tools like GuestInsight can help you gather valuable guest insights and boost positive reviews. Don't let fake reviews undermine your hotel's success. Take control of your online reputation today. Read the full blog post here: https://lnkd.in/eagcZSzm #HospitalityIndustry #ReputationManagement #GuestExperience #FakeReviews #CustomerFeedback

Introducing the Tidbyt x GuestInsight Collab for lodging public spaces; an innovative way to engage guests, drive revenue, and give your hospitality operation a cutting-edge touch. Learn more: https://lnkd.in/e_utxXg4

Partner with us to bring Tidbyt's innovative philosophy to your hotel lobby: "See What Matters. Spend Less Time Checking Your Phone and More Time Doing." Our collaboration with Tidbyt supercharges their eye-catching LoFi displays with custom hospitality apps and a management portal, turning them into a powerful engagement tool for your property. This unique setup encourages guests to immerse themselves in their surroundings and enrich their stay. Manage content effortlessly through our intuitive web portal, keeping your guest information fresh and engaging. Discover how you can enhance guest engagement and upsell opportunities effortlessly with GuestInsight + Tidbyt. Book a demo today: https://lnkd.in/eFKMcwbz

Learn effective strategies for managing online reviews and enhancing guest satisfaction. Discover how GuestInsight's automated solutions can help hoteliers improve their reputation and increase bookings with minimal effort. https://lnkd.in/eGegETWM #onlinereviews #HotelReputationManagement #GuestFeedback