Baton (acquired by ClientSuccess)

Want to level up your Onboarding capabilities? If you're going to the #CustomerXCon next week in Boston, stop by our booth and see how easy Baton helps you to: - Accelerate Time to Launch - Improve Customer Experience - Do it at scale Can't wait to see you there.

Want to master Time-to-Value and keep customers happy? 5 must-know TTV tips that will make or break your onboarding: 1️⃣ Time-to-Launch (TTL) sets the stage for TTV: The faster you launch, the sooner customers see value. TTL is the unsung hero behind successful onboarding. 2️⃣ TTV is subjective, but TTL is not: While TTV varies from customer to customer, TTL is an objective metric you can control, making it easier to show progress and value. 3️⃣ A shorter TTL means reduced churn risk: SaaS budgets are shrinking, and customers are watching closely. A smooth, efficient launch can be the difference between retention and buyer's remorse. 4️⃣ Tailor TTL tracking to your customer journey: Flexibility in how you track TTL lets you adapt metrics to fit your unique project needs, which ultimately makes TTV more meaningful. 5️⃣ Name It to Tame It: Identify the bottlenecks that slow down implementation and tackle them head-on. Shorter TTL leads to faster TTV and happier customers. The bottom line? Time-to-Value is critical, but it all starts with a smooth launch. Get your TTL in check, and you’re on your way to delivering lasting value. Want to learn more about mastering TTL and TTV? Let's discuss how Baton can help you accelerate both.

We're stoked to welcome Shaden Fisher to the Baton (acquired by ClientSuccess) team. Shaden is joining the ClientSuccess team as a Senior Account Executive and will focus all his energy and experience with Onboarding Solutions on Baton's development. If you're looking to discover more about Baton's capabilities, you know who to reach out to!

🚀 Exciting Update! We’re thrilled to announce that Baton has joined forces with ClientSuccess! This acquisition marks an exciting new chapter that will bring enhanced support, more resources, and greater innovation for our valued clients. Here’s what this means for you: ▻ Expanded Support Team: You’ll have access to a dedicated support team ready to assist with any technical issues and provide timely resolutions, ensuring your projects run smoothly. ▻ Enhanced Customer Success Team: Our enlarged Customer Success Management (CSM) team will be available to guide you through your journey, helping you maximize the value of our solutions and achieve your business goals. ▻ Accelerated Product Development: With a larger, combined product and engineering team, we’ll be rolling out new features and improvements faster, delivering even greater value for your projects. ▻ Comprehensive Solutions: Together with ClientSuccess, you’ll now have access to a broader range of tools and capabilities to meet all your project management and onboarding needs. Rest assured, we remain committed to providing the exceptional service you’ve come to expect from Baton. This exciting development will only strengthen our ability to support you and help your business succeed. Read the full announcement: https://lnkd.in/gF8UDnz5 If you have any questions or want to discuss how this will benefit you, please feel free to reach out!

📈 Ready to boost your implementation process? Tune in to discover 4 proven ways to enhance efficiency and customer satisfaction. Don't miss these actionable tips! 🎥 #ImplementationSuccess #TechTips #CustomerExperience https://bit.ly/3rDxE4Z

🚀 Overcoming customer onboarding challenges is key to success! Head over to our blog to discover the top 3 challenges and expert tips to tackle them effectively. Ensure a smooth start for your customers! #CustomerOnboarding #SuccessTips #CX https://bit.ly/3wylTPR

🚀 Elevate your #SoftwareImplementation experience! Check out our recent blog on enhancing handoffs between Sales, Implementation, and Customer Success. Discover key strategies to ensure seamless onboarding and drive customer satisfaction. 🔗 https://bit.ly/47zWZNQ

Struggling with time tracking in software implementation? Check out this guide for actionable tips and strategies to navigate challenges and boost team success! ⏱️💻 https://bit.ly/48Lec6N #TimeTracking #SoftwareImplementation #Productivity #ProjectManagement

What is Project Discovery, and how does it impact a software buyer’s overall customer journey? ▶️ Tune in to our recent #webinar to experience Baton’s approach to #ProjectDiscovery and #AssetManagement firsthand. https://bit.ly/3JiItiv #Implementation #AssetCollection #CS

Explore how Baton’s native-built @salesforce integration transforms communication between pre- and post-sales teams. https://bit.ly/3wIE45O #Implementation #salesforce #integration #projectmanagement #onboarding #postsales