Help! My Business is Growing podcast

Many businesses tend to overlook customer retention, naturally focusing on gaining new clients. But this can cause you to lose existing customers and lose revenue. The fix? Customer journey mapping. By looking at key customer touchpoints, you can improve customer engagement and interactions, boost satisfaction, and build loyalty. But how does journey mapping stop customer churn exactly? And how do you make sure that it will keep your clients satisfied in the long run? In this episode, Samantha Irwin shares the 6 key steps of customer journey mapping and how they can help you retain customers and drive business success. We also discuss: 💡If a great customer service personality is something trainable or innate  💡How even online-only businesses can improve customer experience 💡Actionable steps to take to  improve customer retention ✅   So tune into the 96th episode of 'Help! My Business Is Growing' and learn how you can retain your old customers - and gain new ones - with customer journey mapping.   #customerretention #HelpMyBusinessisGrowing #entrepreneurship #financialpuzzlessolved

Franchise audits help you keep your franchise business in financial order and avoid costly mistakes. However many new franchisors overlook their importance and struggle with the process. But what exactly is a franchise audit? and how can it help your business stay financially healthy? In this episode, Stacy R. Farber, CPA, and I discuss the essentials of franchise auditing and share tips to help you prepare effectively. #franchiseaudit #audit #HelpMyBusinessisGrowing #entrepreneurship #financialpuzzlessolved

Franchise audits help you keep your franchise business in financial order and avoid costly mistakes. But many new franchisors overlook their importance and struggle with the process. But what exactly is a franchise audit? and how can it help your business stay financially healthy? In this episode, Stacy R. Farber, CPA, and I discuss the essentials of franchise auditing and share tips to help you prepare effectively. We also discuss: 💡What to do if your franchise sale gets denied  💡Common issues in franchise audits 💡Actionable steps to take to get your business franchise audit ready ✅   So tune into the 93rd episode of 'Help! My Business Is Growing' for key insights on getting your franchise audit-ready! #franchise #franchisebusiness #HelpMyBusinessisGrowing #entrepreneurship #financialpuzzlessolved

Is your business outgrowing its current systems? When processes become too slow or unmanageable, it might be time to consider an ERP solution. In this episode, Allison Cummins and I discuss what ERP systems are, when to make the switch, and how to implement them effectively. We also explore the differences between major ERPs and share actionable steps to streamline your business for growth. ✅   So check out the 92nd episode of Help! My Business is Growing podcast and discover how you can bring your business to the next level with ERP systems. #ERPSystems #HelpMyBusinessisGrowing #entrepreneurship #financialpuzzlessolved

Is your growing business outpacing your current systems? It might be time to consider a more integrated approach. Enterprise Resource Planning (ERP) solutions can streamline your operations and boost efficiency. But what is an ERP system exactly? How do you choose the right solution and what do you need to do to implement it properly? In this episode, Allison Cummins and I talk about ERP solutions and how change management also plays a big part in bringing it into your business. We also discuss: 💡When is the right time to consider an ERP system? 💡The differences between major ERPs   💡Actionable steps for starting the ERP process ✅   So check out the 92nd episode of Help! My Business is Growing podcast and discover how you can bring your business to the next level with ERP systems. #HelpMyBusinessisGrowing #entrepreneurship #financialpuzzlessolved

Is your small business ready to grow?  Don't let hidden legal risks derail your success! From employment laws to tax codes and unclear contracts, these issues can lead to costly disputes. So how can you protect your business without a full-time lawyer on board?  In this episode, Michelle Hayden Bomberger and I talk about strategies for minimizing legal risks as your business grows, particularly focusing on managing vendor and customer agreements and addressing legal issues in the recruitment process. We also discuss: 💡Managing legal requirements for remote employees 💡Coordinating legal and insurance conversations 💡Actionable steps to take to gain better legal insight and minimize risks ✅   So check out the 91st episode of Help! My Business is Growing podcast so you can protect your company by covering all your legal bases. #smallbusinesslegalrisk #HelpMyBusinessisGrowing #entrepreneurship #financialpuzzlessolved

Workforce development is investing in your team to drive business growth. By focusing on skill development, you’re not just helping your employees grow professionally; you’re also setting your business up for future success. So how do you implement workforce development in your business? How does it work and what can you do to ensure that it will work well for your company? In this episode, Michelle Arentz and I break down workforce development and the positive impact it can have on your business. She shares her insights and strategies on how to build a supportive work environment and what you can do to make sure your employees don’t feel neglected. We also discuss: 💡The four core elements of company culture 💡Why employees should be seen as assets and not an expense 💡Actionable steps to take to move your company closer to your goals ✅   So check out the 90th episode of Help! My Business is Growing podcast so you can start to focus on your employees and give them what they need to succeed. #workforcedevelopment #businessgrowth #HelpMyBusinessisGrowing #entrepreneurship #financialpuzzlessolved

If your employees are happy, productivity is high and your turnover is low, chances are you have a good employee retention strategy in place. While you need to find the right employees, it's just as important to keep them in your business. So why do many small businesses struggle so much with employee retention?  What makes people want to find other jobs? And what are some of the things you can do to keep your team members happy, content, and engaged for the long term? In this episode, Kristie M. Holmes, MBA and I talk about the significance of having an employee retention strategy for small and growing businesses. She shares some effective methods for showing appreciation to your employees and how this can enhance your recruitment process and overall business growth. We also discuss: 💡Monetary and non-monetary methods to appreciate employees 💡Examples of successful employee retention strategies 💡Actionable steps to take to foster appreciation and gratitude ✅ So check out the 88th episode of Help! My Business is Growing podcast so you can show how much you appreciate the employees you value. #employeeretention #employeeappreciation #HelpMyBusinessisGrowing #entrepreneurship #financialpuzzlessolved

Messy books can cripple your business, leading to bad business decisions, financial problems, and stalled growth. How do you keep your books clean? What should you look for in a bookkeeper and accountant? And how do you make sure that your financial records are accurate and up to date?  In this episode, Jennifer Yousem and I talk about the impact of inaccurate financial records on growing businesses. She also shares her insights on how to keep your books in order and why this is crucial for sustained growth. We also discuss: 💡Common issues with messy books 💡The optimal month-end closing process 💡How to make sure your bookkeeper is qualified ✅   So check out the 88th episode of Help! My Business is Growing podcast so you can support your business growth with clear, accurate, and up-to-date accounting. #messybooks #bookkeeping #finance #accounting #HelpMyBusinessisGrowing #entrepreneurship #financialpuzzlessolved

Ever find yourself wondering where all your hard-earned money has gone or why your company went over budget again? It might be a classic case of expense management not being tight. So, how can you build this into your business without the stress? In this episode, John Krebsbach and I talk about managing and tracking your expenses because every dollar spent can either contribute to your growth or drain your resources. He shared strategies on how small businesses can streamline expense tracking including what tools to use and what precautions to take to avoid fraud. We also discuss: 💡Managing credit card expenses and tracking spending 💡Expense management for check and ACH-heavy businesses 💡Actionable steps to implement expense management  in your business ✅   So check out the 87th episode of Help! My Business is Growing podcast and start protecting your hard-earned revenues from uncontrolled and un-monitored spending. #expensemanagement #companycreditcard #companyexpense #HelpMyBusinessisGrowing #entrepreneurship #financialpuzzlessolved