Home Care U

The year's not quite over.. but who enjoyed Home Care U in 2024? Thanks to our host, Miriam Allred, our incredible lineup of guests, and all of you, our listeners—who do you want to see on the show in 2025??

He's been called the "godfather of home care" but you may know him as Stephen Tweed, Founder and CEO of Leading Home Care...a Tweed Jeffries company. Listen in as we unpack key trends that are shaping the future of home care.

We’re back on for Home Care U LIVE tomorrow, Wed. May 8th @ 3pm EST with the one and only Stephen Tweed! Link in the comments to join us for the live Zoom call. To listen to the recording, search “Home Care U” wherever you get your podcasts—Pt. 1 with Stephen will drop next Monday.

🚨 Exciting news: I’m a Certified Home Health Aide! Here’s my exploration of the challenging journey to becoming a Certified Home Health Aide (CHHA) in New Jersey. This experience highlighted significant barriers, from obscure program visibility and cumbersome registration processes to outdated educational tools. Despite anticipating challenges having a background in caregiving through my work and my mom’s role in the industry - the reality was even more daunting than expected. Our commitment at Careswitch goes beyond meeting standards; we are dedicated to revolutionizing the home care experience, making it more accessible and efficient. If you’re not yet working with us, you’re missing out on shaping the future of the industry with a team that’s committed to caring more and doing better.

All Home Care Matters - Episode 282 (Please Subscribe) All Home Care Matters is honored to welcome Miriam Allred the Head of Partnerships & Dan Ogren the Head of Design from Careswitch. About Miriam Allred: Miriam Allred is the Head of Partnerships at Careswitch, the first AI-powered home care agency management software. Prior to working at Careswitch she worked at Home Care Pulse, where she led partnerships, launched and hosted Vision: The Care Leaders’ Podcast, and managed events such as the Home Care Growth Summit. When she’s not working you can find her cycling, rafting, or cross-country skiing with her husband Daniel. About Dan Ogren: Dan Ogren is a designer and entrepreneur with 8+ years of experience creating visually compelling brands, experiences, animations, interactions and systems. He has worked in-house with Fortune 500 companies (adidas, IBM) and for world-class design consultancies (frog) designing B2B and B2C software solutions for health care, financial services, oil and gas, IT services, e-commerce and agriculture. Dan also co-founded Rappora, a software company providing non-medical home care agency management solutions, designed to simplify office work, reduce risk and improve the quality of care. About Careswitch: Careswitch is the first AI-powered home care agency management system. Its platform uses generative AI to speed up administrative work within a home care agency—saving time for administrators, ensuring better information and communication with caregivers, and ultimately improving quality of care for care recipients. #care #ai #homecare #caregivers #homecareservices #health #healthcare #helping #helpingothers #seniorcare #inhomecare #tips #resources #management #businessowners #caregiving #caregiver #healthtech #healthcaretechnology #ShareThisPost

Trust the legend, Lance A. S., to pull back the curtain on Careswitch. I’ll say it: our website is cryptic—and everyone’s wondering what we’re working on. Dan and I joined Lance Slatton on his show: All Home Care Matters to tell all about Careswitch AI. There’s a lot in here, so I’ve broken down the episode in timestamps below. (YouTube link in the comments) 1:14 - About myself and Dan Ogren (Head of Design) 4:40 - Quick background on Careswitch 7:10 - What is an AMS? 12:40 - Evolution of AI: Last 50 years, 10 years, 1 year 18:45 - The Careswitch AI Framework 30:10 - AI assisting with EVV (Clocking In/Out) 33:45 - AI use cases: care documentation, scheduling, reporting, and more 43:50 - Limitations with AI 49:35 - 5-Year Predictions 📢 To set the record straight, Careswitch AI is no longer in pilot phase. We’re live with home care businesses running their operation end-to-end on our new platform. ⏳ Keep an eye out for a new website coming very soon. 💬 Drop a comment if you listen to this episode. Are you using AI in your business? If so, how? If not, why not? What are your predictions for AI in home care? #homecare #homecareagency #homecaresolutions

Thank you connor mylan kunz and the Careswitch team for having me on to talk about How to Create a 12-month Strategic Plan for Your Homecare Agency. Missed it? Catch the replay here! https://lnkd.in/g4Gkb9Ae

I’m still thinking about my conversation with John Bennett. We talked about his experience making 5 acquisitions. He didn’t give me the cookie cutter answers, we got into the nitty gritty and he even opened up about one horror story. I don’t often say this, but there’s something useful for every single home care owner in this episode. (Link in the comments.) One of the insights that stood out to me most were the three most important metrics he looks at while vetting businesses for acquisition. They are: 1. Weekly Hours of Care—Sunny Days In-Home Care tracks weekly hours, some business look at monthly. Regardless, you should know exactly how many billable hours your business has at any given time. From an acquisition lens, John looks at historical weekly hours: have they gone up, down, or stagnated for short or long periods of time. 2. Gross Profile Margin—John looks for a 40% or higher gross profit margin (even for Medicaid clients, who he primarily has). Margins are everything in home care. Too low and you won’t be able to build a scalable business. Too high…well, I don’t think that’s possible in home care. 3. Shift Coverage—how many scheduled shifts are being completed (again, on a weekly or monthly basis). Is it 70%, 80% or 90%+? Sunny Days averages a 98%+ shift coverage rate across their entire org. (Incredible!) When looking for acquisition targets, John would consider it a red flag for agencies with less than a 90% shift coverage percentage. (This is a less-commonly talked about KPI in the industry, we need to change that.) If you’re like me, you’re wondering how people, culture, retention, technology, and processes stack up against this list. I asked John that. Catch the episode for his extended answer. Any large owners/operators who’ve made several acquisitions want to challenge this list? Ari Medoff, Kyle Bossung, Jeffrey Wiberg, Jesse S.T. Walters, Guy Tommasi, Jensen Jones, Gabrielle Hoing, Krystal Wilkinson #homecare #homecarepodcast #homecareacquisitions #m&a

When your first-grade teacher asked what you wanted to be when you grow up, nobody raised their hand and said they wanted to run a home care agency. It's a tough, rewarding, important job that most people ended up in by chance, circumstances, and a desire to earn a living through helping people. John Bennett is no exception. In 2015, he left his job as a high school football coach to help in his in-laws home care business, Sunny Days In-Home Care. Over the next few years, they scaled, systematized, and even made the Inc 5000 Fastest-Growing Companies List. How did John handle the career jump, learn the ropes of a new industry, and succeed? Miriam Allred from our team sat down with him last week to find out. We highly recommend listening to part 1 of the interview—available at the link in our comments or as Home Care U wherever you get your podcasts.

Have you listened to Gabrielle Pumpian episode with Home Care U? In this episode, Gabi discusses handling the challenge of Building Referral Relationships. If you’re short on time, here is a summary of the discussion - https://lnkd.in/gaG24fBq Thank you connor mylan kunz and Miriam Allred! #HomeCareU #CheerHomeCare  https://lnkd.in/gsrK7saB