Happy Valentine’s Day! It’s the perfect time to celebrate the connections that make a difference—whether it’s with a customer, a teammate, or your community. 💌 Spread the love today! #HappyValentinesDay #CX #CustomerExperience #EX #EmployeeExperience
ibex
Outsourcing/Offshoring
Washington, District of Columbia 318,821 followers
CX outsourcing experts for the world's leading brands.
About us
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
- Website
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http://ibex.co
External link for ibex
- Industry
- Outsourcing/Offshoring
- Company size
- 10,001+ employees
- Headquarters
- Washington, District of Columbia
- Type
- Public Company
- Specialties
- Sales, Marketing, Outsourcing, Contact Centers, Technology Consulting, Teleservices, Email and Chat Support, Account Management, Back Office Solutions, Customer Experience Management, Digital Marketing, and Customer Acquisition
Locations
Employees at ibex
Updates
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Reskilling your CX teams to harness AI’s potential is becoming vitally important to staying competitive in an ever-shifting market landscape. From AI supervision to emotional intelligence, it’s about blending tech with human expertise to drive real impact. Get practical insights on building an AI-ready workforce: https://lnkd.in/gvAWx-Q8 #AI #CX #CustomerExperience #Talent #Reskilling #BPO #Outsourcing #WorkforceTransformation #Innovation
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We are excited to announce the appointment of Phil Taylor as Senior Vice President and Country Manager for Jamaica! In this key leadership role, Phil will focus on championing employee development, enhancing operations and fostering strategic partnerships to deliver exceptional results for our clients and strengthen our position as one of the top BPOs in Jamaica! Read the full press release: https://lnkd.in/g-tdjPpp #BPO #BPOJAMAICA #EX #EmployeeExperience #CX #CustomerExperience #Leadership #ibexawesome
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Carter G. Woodson believed that education was more than just sharing facts—it was about empowerment, critical thinking, and shaping the future. 📖 "The mere imparting of information is not education." At ibex, we celebrate the thinkers, trailblazers, and changemakers who push us to learn, grow, and challenge the status quo. #BlackHistoryMonth #CarterGWoodson #Education #Leadership
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Congratulations to Tristan Beighey for earning a USA Country Manager Award! 🎉 🇺🇸 With over 6 years at ibex, Tristan has consistently demonstrated excellence in her role as Senior Team Manager in Pittsburgh. Under her leadership, her team achieved the highest NPS performance in program history, driving outstanding improvements across all key metrics. Tristan's focus on efficiency, attention to detail, and leadership have been key to the team’s success. Tristan’s passion and dedication continue to inspire us all. #ibexawesome #CMAAwardsUSA #Leadership #Success #EmployeeRecognition #EX #EmployeeExperience #CX #CustomerExperience #BPO
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ibex announces record Second Quarter of Fiscal Year 2025 financial results! Read more here: https://lnkd.in/gG-8B6Z8 #CX #BPO #DigitalTransformation #CustomerExperience
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Gen AI is revolutionizing CX, but if you're not careful, there can be some risks. Over-relying on automation? Losing the human touch? AI hallucinations? These pitfalls can derail your AI strategy. The key is knowing how to avoid them. The good news? With the right strategy, you can maximize AI’s strengths while avoiding its biggest missteps. We’re breaking down the 7 deadly sins of generative AI in CX—and how to make AI work for you, not against you. Read the full blog 👉 https://lnkd.in/g3pZkrGQ #GenAI #AI #CX #CustomerExperience #AIStrategy #DigitalTransformation #Innovation
7 Deadly Sins of Gen AI in CX: Avoid the Pitfalls and Maintain the Human Touch
ibex on LinkedIn
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In Part 20 of our Find Me Some Talent Series, we dive into how staff augmentation can transform retail operations. By outsourcing key roles such as customer support, inventory management, and logistics, retailers can improve operational efficiency, cut costs, and meet fluctuating demand without the overhead. It’s the secret to enhancing customer experience, scaling your workforce, and staying ahead in a competitive industry. 📦 Read the full update here: https://lnkd.in/gy667KtJ #RetailOperations #StaffAugmentation #CustomerExperience #CX #Outsourcing
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In honor of Black History Month, we celebrate the remarkable contributions, resilience, and achievements of the Black community. Throughout the month, we’ll be highlighting a few of the revolutionary changemakers whose legacies inspire us to push boundaries and create meaningful change. At ibex, we remain committed to fostering an environment where every voice is respected and valued. Our diversity is our strength as we redefine the future of CX. #BlackHistoryMonth #Diversity #Inclusion
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💡 CX innovation isn’t just a strategy—it’s a mindset that should be woven into your company’s DNA. Discover practical ways to embed CX at the core of your business to drive customer loyalty, accelerate growth, and create lasting business success. Read to learn more 👉 https://lnkd.in/gHydqhC9 #CXInnovation #CX #CustomerExperience #CustomerLoyalty #CXMindset #CXCulture
How to Make CX Innovation Your Company’s Core Mindset
ibex on LinkedIn