Inkeep

Inkeep (YC W23) helps teams scale support with AI, without losing the human touch. AI is changing how teams do support. Users can get direct answers to their questions from AI without surfing through help centers or documentation and support teams can be more efficient and focus on novel questions. Still, many teams are hesitant to adopt AI support solutions. They have a high bar for what they expose to their users. That's where Inkeep comes in, with tools that prioritize quality and trust, including: 🔍 An AI assistant for end-users 🎧 A copilot for support teams 📚 AI tools to fix content gaps Founded by Nick G. and Robert Tran, Inkeep answers over 300k questions for leading teams and works with any documentation or support platform. https://lnkd.in/gT3DhypY

📢 We're hiring for two roles - a Backend Engineer and a Customer Success Engineer! 🚀 About us: - Power AI support for leading tech companies - Answer 300k+ questions per month - Stacked team of 8+ engineers that like to ship - Backed by Y Combinator and Khosla Ventures If you're excited about applying AI/LLMs to real-world scenarios, working with amazing customers, and working in a fast-paced environment, please reach out! Roles are in-person in NYC / SF. More details below.

Today we're launching a new product: Keep - a copilot for support teams. Keep is designed to be a conversational sidekick for agents answering support tickets on any support ticketing platform (even GitHub). Keep can intelligently choose when to provide draft answers, summaries, to-dos, or other suggestions based on the ticket so far. Best - the suggestions are rendered as glanceable, interactive UI components that go beyond plain text. Support agents can ask follow-up questions and iterate as much as they like. We wanted to bring a v0/Cursor/Claude Artifacts type of experience to support teams. Keep is available as a Zendesk app or Chrome extension that can work across any support platform (even GitHub issues!). Try it out in our playground and let us know what you think 👇

5 releases, #2 Devtool of the Week, #3 Product of the day, 1 epic week 🚀 Launch week in review -- what we learned about launching on Product Hunt 1. Lean on customers. I was delighted to see our customers be highly engaged and share thoughtful feedback, no better feeling really. *Bonus*: the quotes are great content for landing pages. 2. Launch Week + PH Launch = good mix. It builds up momentum throughout the week and lets you form a narrative for viewers to consume. We framed it as a progression of typical scenarios, copilots for..: Slack/Discord -> Docs -> In-App -> Custom Scenarios. 3. It's time consuming. We got 50+ comments, and I personally replied to each. The fresh eyes with frank feedback are valuable; we made landing page and product adjustments that same day. 4. Ignore the noise. There were automated comments, LinkedIn/X requests to sell upvotes, and products with suspicious waves of upvotes. Instead of getting distracted by that.. 5. Have fun with it. While we saw good leads last week and even reactivated old prospects; the most valuable part was creating a deliverable for our team and customers to get hyped on. Special thanks to: - everyone who supported us last week - the Inkeep team Robert Tran, Sarah Niemiec, Miles Kaming-Thanassi, Timothy Cardona, Andrew Mikofalvy, Omar Gonzalez and Ethan Siegel - Clerk.com and Inngest teams for cohosting our celebratory PubNight

Launch week 5/5 - Build your own chat UI with our new Chat & Analytics APIs Our new APIs are compatible with the OpenAI Chat Completions format. This lets you leverage all the majority of LLM tools and frameworks out there today while leveraging Inkeep's managed RAG, grounded answers, and analytics & insights for your team. Blog: https://lnkd.in/dr5MChAa

Andrew and Omar's arrival marks a significant milestone for Inkeep, we are so excited to have them onboard! Their expertise will help us build the next generation of AI-powered search and support solutions. Stay tuned for exciting updates as Andrew Mikofalvy and Omar Gonzalez bring their talents to Inkeep and help shape the future of our company!

Ecstatic to have Andrew Mikofalvy join our team. Andrew comes with a wealth of experience working on how to productize AI from concept to scale. This is what we look for: extremely talented engineers who also have a great product sense so we can build the right things, quickly.

And.. we're live! Appreciate the team putting this and the entire launch week together. If you've used Inkeep either as an end-user or company, super appreciate sharing your thoughts with the Product Hunt community. As always, lovely graphics by Sarah Niemiec to help showcase what we do.