IntelePeer

What if your contact center achieved 100% automation?” IntelePeer’s Chief Experience Officer, Matt Edic, shares how #AI is transforming customer communications, enabling seamless self-service for tasks like checking order statuses—without human intervention. Discover more insights from Matt and other industry leaders on the top AI trends shaping 2025 from MES Computing: https://lnkd.in/eKYur2dj

💡 Looking for cost savings in your #CustomerExperience processes? With IntelePeer's #ROI Calculator, you can see exactly how much you could save by incorporating #AI and #automation. From streamlining workflows to reducing call handling times, discover the financial benefits tailored to your operations. Find your savings potential now: https://lnkd.in/eYZhgvB5

The IntelePeer team wishes everyone a happy #NewYear 🎊

Join us as we take a look back at all of the incredible events we have attended, achievements we have accomplished, and people we have met in 2024 📷 Thanks to everyone pictured (and many more) for great memories and collaborations, cheers to more in 2025!

From the IntelePeer family to yours, we wish you all a #HappyHolidays 🎁 We hope you're able to disconnect, spend time with your loved ones, and enjoy the holiday season!

In his recent blog, Frank Fawzi takes a look back at the key milestones in #AI innovation, funding, and partnerships from 2024 🔹 Integration with Microsoft Azure OpenAI Service We embedded OpenAI GPT into our platform and SmartAgent, delivering faster, more intuitive customer experiences. 🔹 $140 Million in Funding A major milestone that fuels continued innovation and expansion of AI-driven solutions. 🔹 Strategic Partnerships Collaborations with 42 North Dental and Microsoft Azure showcase our ability to simplify and automate communications across industries. As we head into #2025, we’ll continue to advance AI, prioritize data and analytics, and expand personalized communications across verticals. Thank you to our customers, employees, and partners—here’s to an even more transformative year ahead! https://bit.ly/4001eAB

Revolutionizing patient care starts with smarter communications solutions. Discover how our #Healthcare solutions help streamline appointment scheduling, reduce no shows, and improve patient satisfaction—all while empowering your staff to focus on what matters most. See the difference with real-time, automated communications tailored to your needs. 📄 Learn more about how we deliver Healthcare solutions: https://lnkd.in/ej-tCrng

Matt Edic, Chief eXperience Officer at IntelePeer, predicts conversational #AI and voice-activated services will continue to evolve and become the norm in the CX space in 2025. He states, "Businesses will integrate these solutions [conversational AI and voice-activated services] across channels, enabling seamless, human-like interactions that let customers access services hands-free or chat on the go.” Read more of Matt’s perspective on how businesses will integrate voice and #ConversationalAI across channels in this recent Forbes article from Adrian Swinscoe: https://bit.ly/3ZZXAqx

IntelePeer is happy to announce we have been awarded the Winter 2024 Digital Innovator Award from Intellyx 🎉 Learn more about the award here: https://bit.ly/41Fg68K

🎥 Ready to see IntelePeer in action? It's time for another live #Demo Join us TODAY at 1 PM Pacific/4 PM Eastern for our weekly live demo to explore how our communications #automation and #AI solutions can elevate your customer interactions and streamline your operations. From booking an appointment to making bill payments with an AI agent, we'll show you exactly how it works—live! 📅 Reserve your spot: https://lnkd.in/eUsbACyK