Intryc (YC S24)

Had a lot of fun chatting with Finn Peinemann about our early days at Intryc (YC S24), our zigs and zags so far, and all the things we’re learning along the way! Excited for what’s ahead! Lots of updates coming up, stay tuned!

Awesome to see Intryc (YC S24) featured in the New York Times Square! Thank you Brex and Y Combinator for the billboard!

We're opening a back-end software engineering position at Intryc to join us in our mission to redefine how companies connect with, understand, and serve their customers. We use AI to automate quality assurance for customer support, we just finished YC S24, have backing from great investors, make revenue, and working with amazing clients like Deel.com. We're a lean team, we pay well, and we solve interesting problems. If that sounds like a place you'd like to spend the majority of your day, every day, then slide in. Job Desc: https://lnkd.in/ekqdx4cV

Y Combinator S24 - Thank You! It's been a blast! 💥 As the dust settles after Demo Day, I'm still reflecting on how fast these past 3 months have gone by! High on adrenaline, excitement, and caffeine! 🫡 We've onboarded 2 enterprise customers and are currently piloting with many more! This is not for the faint-hearted and I'm extremely proud of how fast and laser-focussed our team has remained across 3 different time zones! Thanasis Daglis Saish Sankhe Naman Kheterpal Dimitrios Ilias George Pastakas 🤑 We've raised a fresh round of funding with participation from great investors to fuel our growth! More on this soon! 👯♂️ We've made life-long friends and I look forward to sharing every step of each other's journey for the years to come! What's best they're some of the smartest and most ambitious people I've met in my life! Too many of you to list here but you know who you are! 🟠 We are a part of the closest-knit network I've ever experienced in my life. YC S24 ended last week but YC never ends! 💪 We get to work with and learn from world-class operators like Tom Blomfield, Nate Smith, Nicolas Dessaigne, Garry Tan, Harj Taggar and the rest of the YC partners; not your average group of mentors! 🚀 Our business is growing fast and there are no signs of it slowing down; it's founder and execution mode all the way! I could probably summarise everything in one word; Gratitude! 🙏 🤝 To all our batch mates for sharing this journey and inspiring us every day, our YC partners for your guidance, our customers for your trust and partnership, our investors for your continued support, and our friends for making sure we take a break every now and then! Excited for the next chapter of this journey, we're just getting started! 🚀

We've recently released our AI QA Specialist aka AutoQA! Even though its early days and we have a long list of improvements/features to add, our customers use it in production and I'm super excited to share with it the rest of the world. A few highlights: 🤖 Fully automated, complete scorecard evaluations across all and any criteria. No human involvement is required other than just setting the scorecards, sampling rules, and workload. 📚 Knowledge-base integration and AI fine-tuning for improved AI accuracy (more on this soon, it's big!). ⚡ Real-time ticket ingestion and results. Typically a human-led evaluation can take up to 25-30 minutes. Ours happen in 5 seconds. 📊 In depth performance analytics across your time (soon more on this too!) 🤑 Real costs savings, built for scale. Improve coverage and unlock insights through a statistically significant sample without increasing headcount or operational costs. That's all for now, I'll keep posting more of these as we ship 🚢 🫡 Always happy to answer questions and hit me up if you're curious to take it for a spin! 🏎️ Thank you for watching!

🚀 Join us for the GenAI Summit: A Half-Day Deep Dive into GenAI Innovation! 🚀 I'm excited to finally release the full agenda and speakers for our half-day event on September 5th, brought to you by AWS User Group Athens! 📅 Event Highlights 💡 Presentations: Look forward to both technical and business insights from: • 🧠 Stathis Peioglou, Sr Solutions Architect at AWS • 🔧 Thanasis Daglis, Founding Engineer at Intryc (YC S24) • 📈 Konstantina Tagkopoulou, Sr Account Manager at AWS • 👨💻 Dimitri Maltezakis Vathypetrou, Developer Relations Manager at NVIDIA • 🌟 George Siatos, AI Expert and Industry Veteran 🧠 Diverse Expertise Panel: We’ve gathered an incredible lineup of experts for our panel discussion, each bringing a unique perspective to the table: • 💡 Investor: Thaleia Misailidou, Angel Investor, with deep insights into funding and supporting ambitious AI startups. • 🔬 Research & Innovation Director: Pantelis Vikatos, Research & Innovation Sr Director at Orfium, focusing on AI and machine learning applications. • 🛠 Product Lead: Stathis Eleftheriadis, PhD, Product Lead at Cogna, driving AI product innovation from ideation to market. • 👨💻 Developer Relations: Dimitri Maltezakis Vathypetrou, Developer Relations Manager at NVIDIA, connecting with developers to build the AI applications of the future. • 🎙 Moderator: Eleni Dimitropoulou, Sr Specialist Solutions Architect at AWS, guiding the conversation with her extensive experience in building AI solutions. 🔗 Click the link below for full event details and RSVP: https://lnkd.in/dMN_EGt2 Don’t miss the chance to network with industry leaders and learn how to leverage GenAI for real-world innovation. Whether you’re a business executive, developer, or entrepreneur, this summit will equip you with the knowledge to stay ahead in the AI era. 🚀 See you there! 👋 #AWSUserGroup #GenerativeAI #AWS #TechMeetup #Innovation #Networking #GenAI #ArtificialIntelligence #AIRevolution #Startup

One of our most recent customers onboarded a couple of months back and have already doubled their QA team's productivity from 500 evaluations to 1,000 per week. Without adding a single person to the team. Our software and AI is helping them cut the evaluation time per ticket by half without compromising quality. Now we'll start expanding the coverage to more tickets. Pretty cool.

Great to see our co-founders Dimitrios Ilias and George Pastakas included in the Sifted ''The 20 Revolut alumni who've become entrepreneurs last year'' report that just came out! 🚀

Let's face it: QA in customer service is a mess. Endless spreadsheets, clunky software, and burnt-out teams. But it doesn't have to be this way! We've built something different at Intryc (YC S24). An AI copilot for QA specialists. It spots important customer interactions, reviews them in real-time, and helps coach your team. No BS, just practical help. Is it perfect? Hell no. But it's a start, we're improving it fast, and we will make this industry 10x better. More demos of new features and releases coming soon! Check out how it works and DM me if you're curious (video below). https://lnkd.in/eFZ5NudS

First live demo recording of Intryc (YC S24) and life feels good! Support QA leads can crush their weekly workload targets in under 10 minutes: - Fully customisable criteria and scorecards. - Dynamic sampling with custom rules. - Hybrid or automated workloads with our AI co-pilot. - Slash your ticket evaluation times in half and boost your QA coverage without a single additional hire! Take it for a spin! 🧡 More use cases and feature highlights coming soon!