Knoxville Utilities Board

We are thrilled to unveil our 2024 Annual Report! Our Annual Report showcases key initiatives that ensure KUB’s continued delivery of safe and reliable utility services to our community. KUB's Fiscal Year 2024 (FY24) highlights from the report include: ▶️ Leveraging innovative automation and fiber technologies to improve reliability in serving over 221,000 electric customers ▶️ Added approximately 1,000 miles of fiber and achieved a 96% KUB Fiber customer satisfaction rate ▶️ Serving over 109,000 natural gas customers with continued leadership in sustainability and best practices to reduce emissions ▶️ Treating 30 million gallons of water daily and conducting over 100,000 tests annually to provide high-quality, safe drinking water ▶️ Treating 36 million gallons of wastewater daily and utilizing advanced technology to prevent overflows and return clean water to the Tennessee River To access the report, head to kub.org/annualreport.

Happy Thanksgiving! We are thankful for our incredible team that provides our community with reliable, safe utilities! Just a reminder, KUB Service Centers will be closed Thursday and Friday in observance of the holiday.

As temperatures start to drop, your energy usage is likely to go up as heating your home accounts for the largest portion of your consumption. We are here to help you connect to savings this winter with down to the hour usage tracking both online and in our mobile app. Head over to kub.org or download our app to track your usage.

🔎 Career Opportunity 🔎 Are you looking for a career with stability, excellent healthcare coverage, and a competitive 401k option? We are #hiring someone to join our Fiber Technical Support team! In this position, you will help ensure our customers have the best customer service and technical assistance for our fiber services. Learn more about this opportunity at www.kub.org/careers.

Ready for faster, more reliable internet? Say goodbye to constant lagging with KUB Fiber's gig speeds—ideal for seamless streaming, gaming, and more!

Efforts to provide drinking water to the community have been a part of Knoxville's history for many years before KUB was founded 85 years ago! It all began in the 1800s when Knoxville’s early residents relied on natural springs and wells to meet their water needs. In 1883, Knoxville Water Company began supplying water service. The Knoxville Electric Power and Water Board (renamed Knoxville Utilities Board in 1947) began providing electricity and water in 1939. Fast forward to today, and KUB proudly provides high-quality drinking water to over 83,600 customers across the Knoxville area. We take in over 30 million gallons of water from the Tennessee River daily and treat it at the Mark B. Whitaker Water Treatment Plant. Our state-of-the-art Water Quality Lab ensures the water reaching KUB customers is the highest quality. As we celebrate KUB's 85th anniversary, we remain committed to ensuring clean, safe water is always at your fingertips. 💧🔧

Lowering your thermostat by just a few degrees can lead to significant savings! Each degree change can save approximately 3 percent on your bill. Consider setting your thermostat lower when you are away or sleeping, and dress in layers to stay comfortable. Find more energy and water savings tips at kub.org/save.

The holiday spirit is already in the air! Our employees helped set up beautiful decorations and trees for the East Tennessee Children's Hospital Fantasy of Trees. Taking part in volunteer opportunities like this is something we always look forward to!🎄

We are honored to be recognized by the American Public Power Association (APPA) with a Public Power Customer Satisfaction Award for providing excellent service to our community. We are committed to providing great customer service and safe, reliable utilities for our community!

November's tree of the month is the American Elm! Native to East Tennessee, the American elm is a broadleaf, deciduous tree well known for the shade it provides during the growing season. It can be planted anywhere from urban streets to forested woodlots. Despite being nearly wiped out by Dutch Elm Disease in many U.S. urban areas during the 1950s, the American elm has recovered well, and many disease-resistant cultivars are now available to plant. With the American elm considered a tall-zone tree, you should plant it at least 50 feet from utility maintenance zones. To learn more about planting trees, visit www.kub.org/plantsmart.