LG&E and KU Energy LLC

From all of us at LG&E and KU, we wish you and your families a Happy Thanksgiving! We especially want to thank our hundreds of employees working over the Thanksgiving holiday to keep the lights on and the gas flowing.

While our call center offices will be closed Nov. 28-29 for the Thanksgiving holiday, we'll still be working around the clock to meet our customers' energy needs and respond to any issues as needed. You can always use our convenient self-serve options — available anytime, 24/7 - to make payments, access your account, report and track power outages, and more. Just visit https://bit.ly/3ZsyfF6 to get started.

Heading out of town for Thanksgiving? 🚙✈🦃 Use this handy checklist before you leave to make sure you’re not using unnecessary energy while you’re away. Visit lge-ku.com/tips for more ways to conserve energy and save money.

We were proud help celebrate the grand opening of Stellar Snacks, the most significant economic development project in West Louisville in more than 20 years. The company distributes its products to more than 5,000 grocery and retail stores nationwide and are also offered as in-flight snacks on Southwest Airlines, Alaska Airlines and Emirates. “We’re proud to have played our part as the energy provider in the successful launch of Stellar Snacks here in West Louisville, which will have a dramatic, positive impact on the economy of this entire area,” said LG&E and KU President John Crockett. “With this new, first-class manufacturing facility, Stellar Snacks had specific energy needs and timelines, and we’re glad we could meet those needs safely and reliably.” To help get Stellar Snacks up and running, our Gas Operations team installed more than 500 feet of high-pressure main and service piping and an industrial metering station at their 434,000-square foot building on Dixie Highway.

Looking for a smart gift idea? Head to our online marketplace for big savings on smart thermostats. Shop our Black Friday Sale now at shop.lge-ku.com.

Utility Scam Awareness Day is a great time to familiarize yourself with some of the common scams and how to avoid them. If you ever think you’ve fallen victim to one of these scams claiming to be with LG&E and KU, be sure to report it to local law enforcement and visit lge-ku.com/report/scam to fill out the online form. #StopScams

Today is Utility Scam Awareness Day, and we’re joining Utilities United Against Scams (UUAS) in their efforts to educate customers and expose the tactics used by scammers. Scammers continue to get bolder in their attempts to take advantage of customers, oftentimes showing up at their doors pretending to be affiliated with LG&E and KU. We want to remind customers to be aware and take caution if this happens to you. It’s important those claiming to be associated with the utilities demonstrate they are who they say they are. Visit lge-ku.com/safety/scams for more information, including examples of the latest reported scams. #StopCams

No matter what size your business is we want to be a partner in helping our customers reduce energy consumption, meet your sustainability goals and earn cash on energy efficiency upgrades. We can also help build a customized energy reduction plan and provide engineering support through a variety of programs. Visit lge-ku.com/save to learn more about the programs and explore eligibility requirements.

“I’m thankful for one less paper bill and text reminders, so I can stay focused on family this holiday season .” Visit lge-ku.com/paperless to learn how you can sign up for paperless billing.

Business customers have rated Kentucky Utilities Company as one of the highest performing electric utilities for customer satisfaction among its peers in the Midwest midsize region. The honor was awarded yesterday by J.D. Power, a global leader in consumer insights, advisory services and data and analytics, during the company’s recently released 2024 U.S. Electric Utility Business Customer Satisfaction Study. “We’ve seen significant storms throughout 2024, so for business customers to recognize us in this fashion is a tribute to our hardworking employees,” said Shannon Montgomery, LG&E and KU vice president--Customer Services. “Customer satisfaction is core to our company values, and our employees pride themselves on treating customers with professionalism and respect.” Louisville Gas and Electric Company, KU’s sister company, followed closely behind and ranked fourth in the Midwest midsize region. Link to Press Release: https://lnkd.in/gwRQGaGn