Loyalty360

Gamifying Loyalty: How United Supermarkets Engages Beyond the Cart Customer engagement in grocery retail isn’t just about discounts—it’s about building habits and fostering connections. United Supermarkets, LLC is incorporating gamification and wellness incentives into its loyalty program to keep customers engaged beyond transactions. How effective is this approach? And what can other brands learn from it? 🎙️ This conversation with Brenda Garcia and Robin Cash kicks off our new "Brand Stories" series on the Leaders in Customer Loyalty podcast, where we highlight how brands are evolving their loyalty strategies. 📖 Read + Listen to the inaugural episode here: https://ow.ly/YmOa50V7PEo What’s your take on gamification in loyalty programs? Have you seen it drive meaningful engagement? Drop your thoughts in the comments! ⬇️ #CustomerLoyalty #Gamification #RetailLoyalty #LoyaltyPrograms #CX #Engagement #Loyalty360 #Podcast #BrandStories

AI is changing the game in customer loyalty—but do you really understand how it works? Join Loyalty360’s Loyalty University for an exclusive deep dive into AI’s behind-the-scenes mechanics and its impact on customer engagement. 🎙 Co - Hosted by: Capillary Technologies’ Rohan Mahadar and Kunwar Kesha 🗓 Date: March 5th, 12pm EST 📍 Virtual Event 💡 FREE for Loyalty360 Members 🎯 What you’ll learn: ✅ How AI processes data and makes decisions ✅ Where AI is already shaping loyalty programs ✅ The truth behind AI hype vs. reality Don’t just use AI—understand it. #LoyaltyMarketing #CustomerEngagement #ArtificialIntelligence #Loyalty360 #AI #CX

🌯Beyond the Burrito: How Chipotle Mexican Grill is Engaging Runners with a Strava Partnership🌯 Chipotle’s partnership with Strava focuses on everyday athletes and offers a gamified way to earn rewards while reinforcing the brand’s commitment to real, fresh food. In this Q&A, Chipotle discusses their new collaboration with Strava. It explores how this partnership aligns with industry needs, enhances Chipotle’s digital engagement strategy, and strengthens its position in the competitive fast-casual dining space. Read the full article now: https://ow.ly/nvMS50V6U5K #DigitalEngagement #CustomerLoyalty #Collaboration #MarketingStrategy

🎉 Premier Episode of Industry Voices Series! 🎉 The Leaders in Customer Loyalty podcast is entering a new era. We’re excited to launch the Industry Voices series with our very first episode featuring Don Smith, Chief Consulting Officer at Capillary Technologies! In this debut, Don dives deep into the latest trends and predictions in customer loyalty, from AI innovations to the power of strategic partnerships and how brands can seamlessly integrate online and in-store experiences. 🎙️ What You’ll Learn in Episode 1: - How AI is transforming loyalty programs - The growing importance of brand partnerships in 2025 - How to balance online and offline experiences for a unified customer journey - The key reasons loyalty programs fail—and how to avoid them This is a must-listen for loyalty professionals looking to stay ahead of the curve! 👇 Tune in now for the premier and check back every Tuesday for a new episode! 👇 https://ow.ly/kp5g50V6nWZ #LoyaltyPrograms #CustomerEngagement #AIinLoyalty #Loyalty360 #IndustryVoicesPodcast

Only ONE WEEK left to submit your entry for the 2025 Loyalty360 Awards! This is your final chance to showcase your innovative loyalty program and join a community of industry leaders who are redefining customer engagement. Whether your program is a flagship initiative or a niche success story, the Loyalty360 Awards celebrate excellence, creativity, and impact across every segment of the industry. • Gain recognition from top-tier peers and experts • Highlight your program’s success and unique approach • Elevate your brand’s profile with a prestigious award Don’t let this opportunity pass you by. Submit your entry today and be celebrated for driving loyalty excellence! Learn more and get started here: https://ow.ly/VYWJ50V5IpM #Loyalty360Awards #LoyaltyExcellence #CustomerEngagement #AwardSeason

Loyalty leaders, are you ready to bridge the gap between anonymous interactions and engaged, loyal customers? Join Loyalty360’s Loyalty University session hosted by Wunderkind tomorrow as we explore how identity data can drive deeper customer connections, improve personalization, and enhance loyalty strategies. 🎓What you’ll learn: ✔️ The role of identity resolution in modern loyalty programs ✔️ Strategies for transforming anonymous shoppers into engaged members ✔️ Best practices for using data to enhance personalization & trust This exclusive session is a must-attend for Loyalty360 members looking to refine their customer identity and engagement approach. Don’t miss out! Learn More: https://ow.ly/nLhi50V5xqw #LoyaltyMarketing #CustomerEngagement #IdentityResolution #Loyalty360 #CustomerData

Don’t miss next week’s Loyalty University session with Wunderkind! 🎓 We’re hearing from many brands that they often struggle to connect online engagement with their loyalty program members. Or, sometimes it’s hard to identify current and new high-value customers. If this is the case, it might be time for a refresher. Join us on Tuesday 2/25 at 1:00 p.m. ET as Tim Glomb from Wunderkind discusses how identity resolution can unlock anonymous web traffic to recognize who your most loyal members are. ➡️Discover actionable strategies for implementing identity resolution ➡️Enhance personalization & customer engagement ➡️Convert new customers into opted-in contacts Not yet a Loyalty360 Member, but interested in attending? Drop a comment below and we will reach out with an invite!

We’re excited to welcome our newest Loyalty360 corporate members—industry leaders committed to driving innovation in customer loyalty. 🎉 From Mercedes-Benz USA to CVS Health , from IHG Hotels & Resorts to Lowe's Companies, Inc., these brands recognize the power of staying ahead in loyalty, customer experience, and engagement strategies. 👉 Why join Loyalty360? 🔹 Gain exclusive insights from top-tier brands & thought leaders 🔹 Stay ahead of trends shaping the future of customer loyalty 🔹 Network with industry peers to drive real business impact 🔹 Access premium content, research, and case studies to enhance your strategy 💡 If customer loyalty is a priority for your business, now is the time to join the Loyalty360 community and become part of a network that’s shaping the future. 📩 Let’s talk! Learn more about membership here:https://lnkd.in/g-cW6U3H #CustomerLoyalty #LoyaltyMarketing #CX #BrandEngagement #Loyalty360 #MembersOnly

📲 Gen Z expects more from brands—are you ready to meet them where they are? As digital-first consumers with high expectations for seamless experiences, Gen Z is challenging what it means to build customer loyalty. In our recent Loyalty360 In-Depth Exclusive, we explored how FAT Brands Inc. tackles this challenge head-on with a robust mobile-first strategy designed to drive engagement and retention. From AI-powered personalization to app-based convenience, FAT Brands is leveraging technology to deliver real-time rewards, frictionless ordering, and hyper-relevant offers—meeting Gen Z’s demand for instant gratification and authentic brand interactions. What’s driving their success? ✔ Mobile-first engagement that puts the customer experience front and center ✔ AI-driven personalization to deliver relevant rewards and incentives ✔ A data-driven loyalty approach that creates stickiness beyond transactions As brands adapt to Gen Z’s digital expectations, the question isn’t whether to invest in mobile—it’s how to strategically integrate loyalty and digital engagement to create lasting connections. 📖 Read the full article here:https://ow.ly/1YiO50V3Oup How is your brand adapting its loyalty strategy for mobile-first consumers? Let’s discuss in the comments! ⬇ #CustomerLoyalty #GenZMarketing #Loyalty360 #DigitalEngagement

Loyalty Programs Need More Than Just Discounts—Here’s How pOpshelf Is Elevating the Game A great loyalty program isn’t just about rewards—it’s about delivering an experience customers love. pOpshelf the fast-growing retail brand under Dollar General, is doing just that with pOpshelf perks—a program designed to blend affordability, fun, and engagement seamlessly. 🔍 What makes pOpshelf perks stand out? ✅ A frictionless customer experience through the pOpshelf app 📱 ✅ Smart strategies to boost enrollment and engagement ✅ A fresh approach to loyalty that goes beyond transactions Read the full interview with Pooh Vichidvongsa, Senior Vice President of pOpshelf here: https://ow.ly/BRW850V2NjR What’s the most innovative loyalty feature you’ve seen lately? Drop your thoughts in the comments! ⬇️ #CustomerLoyalty #LoyaltyPrograms #RetailInnovation #CX #LoyaltyMarketing