Mavis Brown Consulting LLC

To all veterans: Today we honor all who have served. From my family to yours. #ThankYouVeterans #ServiceAndSacrifice #Gratitude #MilitaryPride #VeteransDay2024

Understanding Root Cause Analysis: A Key to Problem Solving and Continuous Improvement In a fast paced world full of phrases like,  “sweeping it under the rag”, “putting bandage on the problem”,  and  “wishing for it to go away” mindset, unattended and unresolved challenges and issues at organizations only get worse. In any organization, problems are inevitable. Whether it's a drop in productivity, a rise in employee turnover, or a decline in customer satisfaction, issues arise that can disrupt operations and impact overall success. The key to overcoming these challenges isn't just addressing the symptoms but identifying and tackling the underlying causes. This is where Root Cause Analysis (RCA) comes into play. What is Root Cause Analysis? Root Cause Analysis (RCA) is a systematic approach used to identify the underlying reasons for a problem or defect. Rather than merely addressing the immediate issue, RCA aims to uncover the root cause, which, when resolved, prevents the problem from recurring. This method is widely used across various industries and organizations including education, curriculum development, Instructional design, policies and programs, to name a few.  RCA is a  Process:  Your Step-by-Step Guide? mavisbrownconsulting.com. Your partner in people excellence!

Understanding Root Cause Analysis: A Key to Problem Solving and Continuous Improvement In a fast paced world full of phrases like, “sweeping it under the rag”, “putting bandage on the problem”,  and “wishing for it to go away” mindset, unattended and unresolved challenges and issues at organizations only get worse. In any organization, problems are inevitable. Whether it's a drop in productivity, a rise in employee turnover, or a decline in customer satisfaction, issues arise that can disrupt operations and impact overall success. The key to overcoming these challenges isn't just addressing the symptoms but identifying and tackling the underlying causes. This is where Root Cause Analysis (RCA) comes into play. What is Root Cause Analysis? Root Cause Analysis (RCA) is a systematic approach used to identify the underlying reasons for a problem or defect. Rather than merely addressing the immediate issue, RCA aims to uncover the root cause, which, when resolved, prevents the problem from recurring. This method is widely used across various industries and organizations, including, Policies, curiculum developent , instructional design, education and training to name a few.   RCA is a  Process:  Your Step-by-Step Guide? mavisbrownconsulting.com. Your partner in people excellence!

Social Harmony: Time to Revist and Recycle Social Harmony in Society and the Workplace is the bedrock of thriving communities and productive workplaces. It fosters a sense of unity, respect, and cooperation that benefits everyone involved. It is not just a desirable quality but a necessary foundation for success and well-being. By nurturing harmonious relationships and fostering a culture of respect, we can create environments where everyone thrives. In today’s fast-paced and diverse world, social harmony stands out as a crucial element for creating thriving communities and productive workplaces. Its significance extends beyond mere civility; it fundamentally shapes our collective well-being and success. Whether in our neighborhoods or our offices, fostering social harmony can lead to more effective interactions, enhanced quality of life, and a more inclusive environment. Let’s explore why social harmony is so essential in both society and the workplace. Rebuilding Social Harmony: An Essential Components Encourage Open Dialogue: Create spaces for honest and respectful conversations to address concerns and celebrate differences.  Fosters Innovation and Creativity:  Diverse teams in harmonious workplaces often produce more innovative and creative solutions. When employees feel safe to express their ideas and perspectives, it leads to a richer pool of ideas and fosters a culture of innovation. This diversity of thought is crucial for problem-solving and staying competitive in today’s fast-evolving business landscape. Promote Inclusivity: Ensure that all voices are heard and valued, and that everyone has an opportunity to contribute. Address Issues Promptly: Tackle conflicts and misunderstandings early to prevent them from escalating. Foster Mutual Respect: Cultivate an environment where respect for others is a core value

Survey Report: It’s not what it looks Like When I was in public affairs, I frequently used and consistently stressed to my team about the importance of “what you see is what you get” (WYSIWYG) Pronounced (Wiz-ee-wig) when it came time to edit, create an image or simply print a photo. In a nutshell, it’s to replicate the original. I’m in a different profession and my use of WYSIWYG is not accurate in context of Culture Assessment or Survey. Generated report of responses after survey alone is not a representation of what an organization looks like, hence Follow-on assessment options such as focus group, random interviews, records and program review and or use of other tools are crucial to reveal and validate the report in other to help address issues and challenges while maintaining and improving what’s working.  Example: The populated responses of  survey results or pie chart (high or low scores) in categories such as hostile work environment, commitment, Leadership, Job Satisfaction  etc.… does not tell the story until other tools are used to generate  responses  in the form of persons (demographics), environment, personal or professional challenges and or other categories. I heard and still hear the words “I hate this place” quite frequently and I always responded with “Help me understand what you hate about this place? The responses were broad, sometimes isolated, other times lingering issues and challenges at large, but most times perception of mass population.  Not every decision (policy or operation) in an organization is popular, but Perception is reality for many and requires acknowledgement and address when these assessments are complete.  Correct assessment is an inclusive cycle complete with plan of action for improvement and maintenance.  Not a “one and done” 

Do you know! : Why Employees Exit? There are numerous training for top leaders, and rightfully so, but only a fist full of Periodic or refresher Personal and professional development (PPD) training and or workshops are offered to First line Supervisors and Management. However, exit interviews show majority of employees leave organizations because of direct supervisors and management, followed by co-workers. High Percentage of the reasons for leaving are in areas of Equal of Employment Opportunity (Protected Classes), Equity, inclusion, accessibility, reasonable accommodation, Soft skills and lack of clarification in the company’s , culture Policies or Updates. Some of the challenges for those in direct supervision could either be lack of understanding, misinformation or just operating from outdated information. It is important to invest in your team to stay abreast with advocacy, compliance and awareness. (Yes PPD  intertwine and can’t be separated). This will not only help improve retention and job satisfaction, it calibrates the team to stay on course with your agenda. Of the over 1,700 Plus and counting exit interviews I have conducted so far, only 3 employees left an organization because of top leaders. What other challenges do you see in workplaces that should be on the periodic refresher training or workshop? Visit mavisbrownconsulting.com : Your partner in People Excellence!  For Growth & Upkeep Solutions.

Adjustment and Realignment: My Personal and Professional Makeover I am delighted to announce the relaunch of Mavis Brown Consulting LLC, a Veteran-owned and Woman- owned small business. We provide tailored solutions with focus in Training and Development, DEIA, HR, Human Capital and Organizational Culture Assessment. We align your goals with your employees potential and drives growth. What’s New? LinkedIn business page: Please follow my new page. Fresh Look: visit our enhanced website @ mavisbrownconsulting.com where you can request free 30 mins appointment and service request options.  Improved Experience: We have streamlined our processes and introduced new tools on our website more efficient experience. Our marketing materials reflects our mission and vision. Commitment to Excellence: Above all we are still committed to delivering exceptional services and value to customers and clients.  This relaunch marks continuation of an exciting chapter. I am excited about what’s ahead. Thank you for your support I want to extend my heartfelt gratitude to Luis Diaz-Colorado my small business counselor: resources and referral extraordinaire from Small Business Development Center (SBDC) ; Eric Marshall & Team; Maryland Small Business Development Center (MBOC) and Suzanne Marshall , Owner ,Whale Works Design & Illustration for bringing the concept of my website to life .