McorpCX is a leading customer experience services company delivering consulting and technology solutions to customer-centric organizations since 2002. Mcorp’s practical approach has led to measurable growth, deeper engagement, and better business outcomes for fast-growth market leaders and the Fortune 100. Everyone here is focused on helping our clients and their companies deliver great customer experiences, and drive measurable value in the process. In a (fairly large) nutshell, this is what we do. And we are expert at doing it. To learn how we can help you better understand and connect with your customers, visit us at www.mcorp.cx, or give us a call on +1.415.526.2655.
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San Francisco, CA 94105, US
🌟 Are you using the right CX metrics to drive business success? Join us for the next XOS Series webinar: From Insights to Impact. Learn how to turn CX metrics into actionable strategies that improve customer loyalty and business outcomes. Featuring highlights from Michael Hinshaw and Diane Magers book 𝘌𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘙𝘶𝘭𝘦𝘴!. 🎯 Register now #CustomerExperience #CXMetrics #Webinar
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𝗟𝗮𝘀𝘁 𝗖𝗵𝗮𝗻𝗰𝗲 𝘁𝗼 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿! McorpCX is hosting Unlock the Potential for AI to Advance & Scale your Customer Experience Pro. 𝗠𝗮𝗸𝗲 𝘀𝘂𝗿𝗲 𝘁𝗼 𝗮𝘁𝘁𝗲𝗻𝗱 𝗶𝘁 𝘁𝗼𝗺𝗼𝗿𝗿𝗼𝘄!
🔍 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗵𝗼𝘄 𝗔𝗜 𝗶𝘀 𝗿𝗲𝘀𝗵𝗮𝗽𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲! Join us for "Harnessing AI for Customer Experience: Unlocking New Opportunities", where we'll dive into how AI-driven insights can transform the way businesses engage with their customers. Learn from industry experts how to leverage AI to drive personalization, efficiency, and growth in your CX strategy. 📅 Date: Wednesday, November 13th 2024, 10am PT, 1pm ET Don’t miss out on the chance to elevate your customer experience with AI! #AI #CustomerExperience #CX
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Take a moment to check out our newest Touchpoint Insights newsletter! This month, it's all about measurement, because... If you don’t measure customers’ experiences, you won’t know what they do, or more importantly, why they do it! #CX #customerexperience #newsletter
Curious about how AI can elevate your customer experience strategy? Join us for our upcoming webinar on Wednesday, November 13th where industry experts will reveal how AI insights can drive engagement, personalization, and operational efficiency. In this webinar, you'll discover: - How AI is transforming customer interactions - The future of AI-driven CX - Real-world examples and actionable tips Register for free here: https://hubs.ly/Q02WTDQF0 #CustomerExperience #AI #Webinar #CXInnovation #DigitalTransformation
🔍 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗵𝗼𝘄 𝗔𝗜 𝗶𝘀 𝗿𝗲𝘀𝗵𝗮𝗽𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲! Join us for "Harnessing AI for Customer Experience: Unlocking New Opportunities", where we'll dive into how AI-driven insights can transform the way businesses engage with their customers. Learn from industry experts how to leverage AI to drive personalization, efficiency, and growth in your CX strategy. 📅 Date: Wednesday, November 13th 2024, 10am PT, 1pm ET Don’t miss out on the chance to elevate your customer experience with AI! #AI #CustomerExperience #CX
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🚀 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗦𝘂𝗽𝗲𝗿𝗰𝗵𝗮𝗿𝗴𝗲 𝗬𝗼𝘂𝗿 𝗚𝗿𝗼𝘄𝘁𝗵 𝘄𝗶𝘁𝗵 𝗛𝘂𝗺𝗮𝗻-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗗𝗲𝘀𝗶𝗴𝗻? 🚀 What if you could create experiences that not only delight your customers but also fuel your business success? In our upcoming webinar, "𝗛𝗼𝘄 𝗛𝘂𝗺𝗮𝗻-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗗𝗲𝘀𝗶𝗴𝗻 𝗖𝗮𝗻 𝗗𝗼𝘂𝗯𝗹𝗲 𝗬𝗼𝘂𝗿 𝗚𝗿𝗼𝘄𝘁𝗵," we’ll show you how to harness the power of innovation to transform your customer experience and drive measurable results! Don't miss this opportunity to 𝗚𝗿𝗼𝘄 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 - 𝗝𝗼𝗶𝗻 𝗡𝗼𝘄!
Join our exclusive webinar 🚀 𝗛𝗼𝘄 𝗛𝘂𝗺𝗮𝗻-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗗𝗲𝘀𝗶𝗴𝗻 𝗖𝗮𝗻 𝗗𝗼𝘂𝗯𝗹𝗲 𝗬𝗼𝘂𝗿 𝗚𝗿𝗼𝘄𝘁𝗵 🚀 to discover how human-centric design can set you apart and drive real results! 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂’𝗹𝗹 𝗟𝗲𝗮𝗿𝗻: • Design with Purpose: Create experiences that deeply resonate with customers. • Unlock Growth: Learn how human-centered design drives measurable success. • Turn Ideas into Reality: Use design thinking to transform big ideas into real outcomes. 👉 Save Your Spot Now! https://lnkd.in/dYbrGuEZ #CustomerExperience #HumanCentricDesign
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We are thrilled to welcome Kara Hoisington as our new Vice President of CX Operations and Client Engagement at McorpCX! With over 10 years of experience in driving exceptional customer experiences and fostering strong client relationships, Kara brings a wealth of knowledge and expertise to our team. Her passion for understanding client needs and implementing innovative solutions aligns perfectly with our commitment to excellence. In this role, Kara will be partnering closely with some of our largest clients to manage complex Customer Experience strategies and their implementation across the business. In addition, she will join the leadership team to enhance our client engagement initiatives and operations for more seamless experience delivery. Please join us in welcoming Kara to the McorpCX family! We are excited about the fresh perspectives and ideas she will bring as we continue to grow and serve our clients better. #NewHire #CustomerExperience #Leadership #ClientEngagement #Welcome #CX
Join our exclusive webinar 🚀 𝗛𝗼𝘄 𝗛𝘂𝗺𝗮𝗻-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗗𝗲𝘀𝗶𝗴𝗻 𝗖𝗮𝗻 𝗗𝗼𝘂𝗯𝗹𝗲 𝗬𝗼𝘂𝗿 𝗚𝗿𝗼𝘄𝘁𝗵 🚀 to discover how human-centric design can set you apart and drive real results! 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂’𝗹𝗹 𝗟𝗲𝗮𝗿𝗻: • Design with Purpose: Create experiences that deeply resonate with customers. • Unlock Growth: Learn how human-centered design drives measurable success. • Turn Ideas into Reality: Use design thinking to transform big ideas into real outcomes. 👉 Save Your Spot Now! https://lnkd.in/dYbrGuEZ #CustomerExperience #HumanCentricDesign
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Happy #CXday! Today we celebrate the real MVPs of every business - the customers and the #CXpros who make their experiences unforgettable. So, here’s to YOU - the champions of great customer experiences... #CustomerExperienceDay #CXDay #CustomerLove #ExperienceMatters
Check out this month's #TouchpointInsights: Read the new blog post that focuses on the importance of attention to design when crafting memorable experiences... And get the link to a peek at yesterday's webinar on customer understanding while you're at it. Happy Touchpoint Thursday! :) #blog #experiencedesign #webinarrecording #customerunderstanding