Medallia

Sid Banerjee, Medallia's Chief Strategy Officer, shares his SANE #CX take with •Shep Hyken. SANE, of course, meaning "surveys are not enough." For more from Sid on why omni channel is critical, the impact of AI, and more, make sure to tune in to Shep's podcast. 🎧

Are you experiencing roadblocks to organizational alignment on #CX? 🚧 Jeannie Walters, CCXP, CSP joined us on the Medallia blog to help you overcome the 3 most common CX program roadblocks. For a deeper dive, check out Jeannie's blog: https://bit.ly/43c8rPT

Did you know that there is a link between customer satisfaction and health outcomes? CVS Health does, which is why they’re dedicated to providing an exceptional customer experience. We’re extremely proud to work with the team at CVS Health as they improve the experience and health of their customers. We will dive further into this when Srikant Narasimhan joins us on the mainstage at Experience ‘25 on March 25 at the Wynn Las Vegas.

Trust Geoffrey Ryskamp, #MedalliaExperience is an event you don't want to miss! ✨ There's still time to register: https://bit.ly/45uD7KI

Past attendees love #MedalliaExperience! Don't miss out on Experience '25, register now: https://bit.ly/3Zxc5Qy

We commissioned Forrester to interview our customers to see how Medallia impacted their bottom line — and they didn’t hold back. See the results in The Total Economic Impact™ of Medallia: https://bit.ly/3X8LYiY

Whether you’re AI-curious or an AI enthusiast, it’s safe to say that AI is here to stay. It’s likely not a matter of if you will use it in your CX efforts, but when. Get ahead of the curve with our AI Knowledge Hub, a curated compilation of subject matter expertise, peer-reported data, practical use cases, and more, all for the CX leader who wants to work smarter with AI. Access the AI Hub → https://bit.ly/3Qu0lKU

The #MedalliaExperience agenda is live 💫 From our celebrity keynote with Will Guidara to the breakout ‘Creating a Global Customer Experience for 40 Million Customers’ and everything in between, we have sessions that will help you elevate your CX. Go check it out: https://bit.ly/432b072

We are excited to announce that Fabrice Martin has been named Chief Product Officer for Medallia. “Medallia’s long history as a leader in CX and the chance to join this leadership team at such a crucial time in the experience space made this an opportunity I couldn’t pass up. With Medallia’s omnichannel signal capture, conversational intelligence, and new generative AI features, we are well-positioned to accelerate the innovation and value we drive for our clients. I can’t wait to get started and to share our roadmap for innovation at Experience ‘25 in a few short weeks.” — Fabrice Martin, Medallia CPO Fabrice brings over 30 years of leadership experience in product management and development at cloud-based enterprise software companies, including extensive industry experience as Chief Product Officer, Customer Experience at Qualtrics, and CPO at Clarabridge. Read more about the new appointment here: https://bit.ly/4gTdkk1 

Curious how leading luxury brands delight customers, operate to the highest standards, and keep guests coming back? 💫 Register for our upcoming webinar with ComOps - Strategy & Commercial Operations as a Service, The Fontainebleau Las Vegas Formula: How Data & Technology Create Unforgettable Guest Experiences: https://bit.ly/41mHjN5