Metric Sherpa

Ever considered how your brand's service signature impacts customer loyalty? In Episode 2, Justin Robbins and Marty Shaughnessy explore why these promises matter more than you think. Plus, Marty recounts an Iron Maiden concert's brand-worthy theatrics, while Justin savors Casablanca Coffee’s Kichwa Tembo blend. ☕⚡️ Dive into the episode for actionable insights and a sprinkle of rock & coffee culture. And tell us, what's a service signature you've noticed from a brand? 🔗: https://lnkd.in/e7KmXdQv #ServiceExcellence #CustomerLoyalty #CXInsights #MetricSherpa

This Thanksgiving, we want to share our gratitude for the incredible clients and partners who make what we do possible. Your trust, collaboration, and belief in Metric Sherpa inspire us to bring our best every single day. Building something meaningful doesn’t happen alone, and we’re thankful to work alongside such visionary and dedicated people. You push us to think bigger, work smarter, and create real impact—and for that, we’re truly grateful. From all of us at Metric Sherpa, Happy Thanksgiving. We hope this season brings you rest, joy, and time to celebrate the moments that matter most. Thank you for being part of our journey.

Unlocking the future requires more than just following a script. 🚀 At Metric Sherpa, we believe in empowering associates with the skills that matter. Our latest blog post explores six crucial skills for future-ready associates—from critical thinking to digital fluency. Are your teams ready to lead in an ever-evolving landscape? Dive in and discover how to equip them for success. 🔗:https://lnkd.in/gUF5kSAT #Leadership #FutureSkills #Innovation #BusinessGrowth

In the world of evolving Customer Experience (CX), change is the only constant. 🌟 As budgets tighten and teams shrink, the role of CX is being absorbed across functions—IT, Sales, Marketing, and beyond. This isn't a setback; it's a transformation. 🚀 CX is no longer about isolated departments but about fostering a unified, organization-wide customer-centricity. Leaders, it's time to redefine your role: guide the customer-centric transformation, align around the desired experience, and elevate the Voice of Customer initiatives. Let's embrace this new era of CX leadership where ownership gives way to outcomes. Dive into our latest blog to learn how to lead the charge and help your brand hit its stride. 🔗:https://lnkd.in/giR4FEC3 #CXLeadership #CustomerExperience #BusinessTransformation #Leadership

Revolutionizing contact centers with AmplifAI: Discover how AI empowers leaders and agents to drive impactful customer experiences. 💡 At Frost & Sullivan Events Customer Contact West, Justin Robbins spoke with Sean Minter, AmplifAI's CEO, about using AI to enhance performance consistency and free leaders to focus on coaching. As AI handles routine tasks, agents tackle complex challenges with advanced problem-solving skills. Learn how AmplifAI is paving the way for a more engaged workforce. 🔗 : https://lnkd.in/gMsDi-Uw #CXInnovation #AIinBusiness #ContactCenterExcellence #Leadership

🎙️ Is your conference strategy missing the mark? 🎙️ In our first podcast episode, Justin and Marty dives deep into why CX conferences often fall short and offers actionable insights to help organizers and sponsors reconnect with their audiences. Discover how to transform your events into meaningful experiences that resonate with attendees. Tune in to learn how to elevate your conference game! 🔗: https://lnkd.in/djvjjKsr #CXLeadership #ConferenceStrategy #EventSuccess #BusinessInnovation

Looking for a tasty twist on CX insights? 🍖 Dive into the latest episode with Justin Robbins and Rob Dwyer, where they explore what barbacoa can teach us about customer experience. Get ready to rethink your approach with lessons on change management, the voice of customer programs, and more. It's time to cook up some innovative strategies! Listen now: https://lnkd.in/g-3ZauwR #CXInnovation #CustomerExperience #ChangeManagement

Are You Confident Your Service Team is Ready for 2025? The customer experience landscape is shifting fast, and staying reactive won’t cut it anymore. To thrive in 2025, your team needs to operate as proactive, strategic value creators—not just problem solvers. That’s where the Future-Proof Your Services Organization workshop comes in. In just one day, Nate Brown and Justin Robbins will guide your team through practical steps to: - Strengthen Service Culture: Instill a mindset of exceptional care and collaboration. - Unlock Strategic Potential: Move beyond transactions to deliver meaningful, measurable impact. - Align with Your CX Vision: Ensure your team is working in sync with organizational goals. Only 4 spots remain between now and December 20, 2024! 📅 Reserve Your Workshop Today 💡 Special Year-End Pricing Available Don’t miss your chance to close 2024 with a strategic transformation. Let’s get your team ready for what’s next! Contact justin@metricsherpa.com to reserve your spot and secure year-end pricing. #customerservice #customersuccess #customerexperience #cx #professionaldevelopment

Unlock the future of CX by transforming your contact center into a strategic powerhouse! 🚀 As automation reshapes customer interactions, it's time to equip your team with the skills that matter. From critical thinking to digital fluency, discover the 6 essential skills every contact center associate needs to thrive. Let’s redefine what success looks like and turn your contact center into a hub of innovation and insight. Dive into our latest blog by Justin Robbins to learn more. 🔗:https://lnkd.in/gUF5kSAT #CXInnovation #FutureSkills #ContactCenterExcellence

As a CX leader, it's time to address the elephants in the room. 🐘 Our latest blog dives into the top 5 tips for refining your customer experience strategy. 1. Start by re-evaluating your metrics with diverse team input. 2. Foster cross-departmental collaboration. 3. Build strong process foundations before tech adoption. 4. Empower your teams with continuous training. 5. Focus on long-term growth over quick fixes. Ready to create a future-ready CX strategy? Revisit our latest blog. 🔗: https://lnkd.in/ewEa9naP #CXLeadership #CustomerExperience #Collaboration #LongTermGrowth