Microsoft Dynamics 365 Community

The FINAL CRM COMMUNITY CALL--until next year! 😜 Don't miss this week's #Dynamics365Community call focusing on all-things #CRM, live this Wednesday, December 4 at 9 AM PST / 5 PM UTC! This week's guests bring some fantastic tips for anyone ready to up their game in the #NewYear. Ready to become a #MicrosoftMVP? Mark Smith brings the insights that'll help you unlock your excellence and join this amazing community. Upgrade your #BizApps experience with Cindy Haast's keys for building a "Center of Excellence" in #Dynamics365 and #PowerPlatform. Join your hosts Lydia and Angeliki, along with your fellow Community members, for one last #CRMCommunityCall in 2024. Add the invite to your calendar today, and we'll see you on Wednesday! https://lnkd.in/gey4n3fs

Want to discover “What’s New With” #Dynamics365? Then you're in for a treat with today's episode in our ongoing shorts series, as we look at how you can automate lifecycle tasks during live chats and emails with the Case Management Agent. With the amazing assistance of AI, the agent can auto-generate cases, fill in required information, and even update fields progressively during conversation!  Reduce your wrap up time and boost the efficiency of your customer service representatives! Click to visit Microsoft Learn to find out more today. https://lnkd.in/g3a8gfRS  And don’t forget there’s more tasty tips and savory solutions on the Microsoft #Dynamics365Community site. Just click the link below to sign up, explore, and connect with thousands of other users just like you. https://lnkd.in/g4fiKCNY #MsDyn365 #CaseManagement #D365

🌟 Generative #AI is revolutionizing the #ERP landscape, bringing unprecedented efficiency and innovation. Take a look at this insightful article from Forrester's Liz Herbert that dives into the current state of generative AI in ERP, highlighting key use cases and future potential. 💡 As ERP systems evolve, understanding and leveraging generative AI is crucial for staying ahead. Liz and her team provide a roadmap for integrating AI into your #Dynamics365ERP strategy, ensuring you harness its full potential while managing costs and risks. 📖 Read the full article to learn more about the transformative power of generative AI in ERP: https://lnkd.in/gtztfvnr #Dynamics365 #Dynamics365Community #MsDynERP #GenerativeAI

It's almost December, which means our final #CRM-focused #CommunityCall for the year is nearly here! Join us December 4 at 9 AM PST / 5 PM UTC for an engaging and lively connection with the worldwide #Dynamics365Community. Hosts Lydia and Angeliki have the latest news and updates to share, the chat will be filled with great questions and conversations. Cindy Haast will share how to build a "Center of Excellence" for #BizApps, while Mark Smith gives his tips for unlocking your excellence on the path to becoming a #MicrosoftMVP. Don't miss this! Add the recurring calendar invite to your YOUR calendar today: https://lnkd.in/gey4n3fs See you next week!

It's #Thanksgiving in the USA, but we don't need a holiday to celebrate how thankful we are for YOU, the amazing #Dynamics365Community! Thank you for all the ways you encourage, teach, and share with each other in so many ways. Whatever you're doing today, we want you to know we're grateful for you and we celebrate you! Keep making our #Community the special place it is! #thankful #Dynamics365

Join Charles D., the host of our ongoing #Demystifying series, for an #AskMeAnything dedicated to the new #ContactCenter for #Dynamics365! "Demystifying Contact Center: The Tell All" happens December 12, 2024, at 10am PST. This live session is the perfect place for the #Dynamics365Community to demystify Contact Center with guests from the season appearing to answer your follow-up questions. Ask your questions directly to Microsoft's Kos Srivastava, Rushil Vora, Marcus Schmidt, Edgar H. Wilson II, and Scott Porter. Best news? They aren't limited to 30 seconds this time! Register today: https://lnkd.in/g29jAkE6

Wednesdays are for "Getting Started With" #Dynamics365, and today's episode shows how you can configure the conversation intelligence dashboard in #Copilot for Sales to help improve your business insights. The #PowerBI template app includes prebuilt reports to help assess conversation quality, allowing you to identify areas for improvement and turbo boost your sales opportunities. Fancy giving it a try? Just click the link below to visit Microsoft Learn to discover how you can configure the conversation intelligence dashboard in Copilot for Sales today! https://lnkd.in/geVsRWsV    And don’t forget to head over to the #Dynamics365Community site for more useful resources and the chance to connect with thousands of other users just like you. Click the link below to sign up and start exploring. https://lnkd.in/g4fiKCNY  

In this final episode of our 3-part #Dynamics365Bites series, Microsoft Senior R&D Solution Architect Steven Koppens shows how you can use EntityUtil to create complex entities in a lake database--also known as the replica database created by #Synapse link. To catch the rest of the series, make sure to check out our YouTube playlist dedicated to the #D365Bites series: https://lnkd.in/giAPfymb And check out the #Dynamics365Community for even more tips and tricks: https://lnkd.in/ew5Wb48 #FastTrack #TechTalk

We had two amazing calls this month to celebrate our #Dynamics365Community, and whether you're focused on #CRM or lean to #ERP, there's something for everyone! Your hosts Lydia Williams, Angeliki Patsiavou, and Ana Inés Urrutia de Souza--as well as special guests 🔰 Chris Goodwill, Marie Wiese, Laze Janev, and Natalia Salas--provide the latest news, updates, and insights you need. Watch the CRM Edition here: https://lnkd.in/gSA83ExY Catch the ERP Edition here: https://lnkd.in/gu8TSrGX And don't forget--new calls coming in December are the best way to wrap up your year and prepare for what's coming in 2025! Check back here for details on our December #CommunityCalls.

📰 The biggest news and updates from the past month are all highlighted in this month's Community Newsletter! 🐻 From Build-A-Bear Workshop's #Dynamics365 journey to an upcoming #AMA all about the new #ContactCenter, our biggest #Dynamics365Community contributors to all the highlights from #MSIgnite, there's a lot to catch up on. ☕ Grab your favorite beverage, take a moment, and discover what you may have missed this November. And if you aren't subscribing yet, join us! There's always room for YOU in this #Community!