ModerateKit

Starting 2025 in the right way! We have just added a brand new feature to ModerateKit Agents, introducing "Translations". Your Gainsight Community can be multi-lingual without any additional overhead for your Community Managers. No more cumbersome copy pasting of Google translated posts. This is a small but effective feature that will; increase your time to reply, ensure all post are "one to many", stop relying on manual translations. Our Auto-Reply Agent will also reply to easy-to-answer questions even if the original post is not in English and give a reply in English. See the examples in Spanish.

Your Gainsight Community Before ModerateKit After ModerateKit

Any community managers interested in sharing their thoughts on the future of Community in this AI wave? Feel free to DM me. Bonus points if you’re using @Gainsight Customer Communities. #Community #AI #Gainsight

I get an email on Friday evening from one of the Communty Managers of ModerateKit’s newest customer. The emai is some initial feedback on and insight on how the rollout is going. The feedback was build, tested and deployed before they got to their desk Monday morning. If you run your community on Gainsight, and you are not using ModerateKit you are simply missing out. Give your Community Managers superpowers with ModerateKit.

Recent stats on the value of community: → 92% of people have participated in at least one brand community. → 52% find Social media as their preference for engaging in brand communities. → 40% find discussion forums as their preference for engaging in brand communities. → 56% of people say participating in a brand community has somewhat or significantly influenced their decision to purchase from a brand. → 78% of people have solved a problem via an online community. → 60% of people engage directly with brands at least once a quarter. ModerateKit helps get the most out of your #Gainsight community, improving your community managers workflow, giving them back time to spend engaging with your users. ModerateKit has been described as a "Junior Team member that is always available". The missing piece of the Gainsight Community platform. *stats from the latest FeverBee report #community #strategy #moderation #AI

Just as SpaceX is making history today so is ModerateKit! We have just shipped our September Update and can announce that we now fully support “multiple tags” this makes our community tools even better, ModerateKit can make even more accurate suggestions to the Public Tags assigned to community posts. #Gainsight #Community ModerateKit gives your Gainsight community superpowers!