MOHR Retail

Are you heading to NRF ‘25? Find time to connect with Mary Beth Garcia, CEO of MOHR Retail, who will be joining our strategic partner Axonify in their booth, Booth 3529. Message Mary Beth on LinkedIn if you want to schedule time to chat with her. She’ll be available at the Axonify booth on: ▶Sunday from 3 - 5PM ▶Monday from 10AM - 5PM ▶Tuesday from 9AM - 2PM You can also swing by the booth at any time to learn more about MOHR Retail and Axonify. #LearnMOHR #NRF25 #RetailConference #RetailTrends

The start of a new year = an opportunity to set new goals and commit to better habits. Data from Drive Research shows that while 38% of adults will make a New Year's resolution, only 9% of people stick to them all year long, though. By February, 80% of resolutions are forgotten. As you look at your talent development goals for 2024, it’s important to recognize that the training sessions themselves are only the beginning of the developmental journey. You need to commit to yearlong reinforcement to create long-term gains. Here are some of the key retail talent development trends to focus on: ✨Recruiting as a Lifestyle, Not an Event Build your recruiting networks, leverage referrals, and refine your behavioral interviewing skills. More skillful interviewers lead to better hires—and will decrease turnover within the first 90-120 days. ✨Bridging the Talent Succession Gap Provide ongoing learning and development through structured training, idea sharing, coaching, and asking for feedback on a consistent basis. Create the space for them to learn and grow in their careers, recognizing that this sometimes involves taking risks. ✨Creating and Sustaining a Culture of Trust When leaders encourage open a dialogue and communicate effectively with their team, it builds trust. Feedback truly is a gift. ✨Getting More from Coaching Coaching in real time isn’t just good for the associate; it provides powerful insight moments for the leader. Think of it as live microlearning and ensure it happens on an ongoing basis. ✨Stronger Teams = Stronger Profits People still shop in physical stores, and that means your biggest overlooked superpower is your store associates. Hire the right people, develop their interpersonal behaviors, and coach associates effectively to cement your competitive edge. ✨Lasting Results Require Reinforcement Training’s an investment, but without a reinforcement strategy in place, it’s easy to slip back into old habits. Leaders need to model what is expected and reinforce and reward when associates demonstrate what they have learned in the classroom back on the job. How else can retailers successfully implement training this year? #LearnMOHR #RetailTraining #RetailTrends

We’re celebrating one year of Matt Brown, our Vice President of Business Development & Client Success!  We’re grateful for all of the contributions Matt has made to MOHR Retail and our clients over the past year. His passion for retail and strength in building client relationships have greatly enhanced MOHR Retail and our clients’ experiences. See what Matt finds most rewarding about being a part of the MOHR Retail team below, then join us in congratulating him on this milestone! #LearnMOHR #TeamNews #Retail 

Happy New Year to our clients, partners, and team members!🎉 As we move into this new year, the opportunities ahead of us make us hopeful, and we are excited to see how the retail industry will continue to evolve in 2025. Take time to reflect on what you’re most proud of from last year and look for spaces where you hope to continue to grow. Through it all, MOHR Retail is here to support you and be your trusted partner. How are you hoping to grow in the new year? #LearnMOHR #NewYear #Retail

As we move into the new year, do you feel knowledgeable about the latest retail trends and leadership strategies? Stay retail-ready with MOHR Retail’s newsletter, which shares regular updates on: ✔ News and trends in retail ✔ Retail leadership guidance and strategies ✔ Free webinar opportunities ✔ Workshops and training sessions You can subscribe today here: https://hubs.ly/Q02_LN210 #LearnMOHR #Newsletter #RetailTrends #RetailTraining

Happy holidays from the MOHR Retail team! Here’s to hoping your holiday season and the start of your new year is filled with many moments of joy and excitement. #LearnMOHR #HappyHolidays #Retail

Leadership is not just about personality. It’s about being 100% present and intentional about the choices you make when interacting with your teams. There’s immense value in understanding your communication style and being able to recognize and adapt your approaches to meet the styles of others you lead and interact with. We find the DiSC® assessments to be particularly impactful for retail leaders. The Everything DiSC® on Catalyst profile and other assessments are foundational to all of MOHR Retail’s training programs. What’s truly powerful about the Everything DiSC® on Catalyst platform is that it gives participants real-time insights and tools through the “Your Groups” site to improve working relationships while they’re occurring. It’s an ongoing resource for all things DiSC, including personalized insights about participants and their colleagues. Data shows that 74% of learners come back to the Catalyst site again and again because they find so much value in being able to compare their styles with others right when they need it, including when: ↪A leader is meeting with their team to discuss change in the organization or needs to get buy-in on a new initiative. ↪A leader gains a new direct report. ↪Two or more people have been asked to work together on a new project. ↪Due to conflicts, associates are having a hard time working together or communicating effectively, impacting productivity. ↪Someone is about to enter a meeting with a coworker, another leader, or associate that they’ve never worked with before. Discover more about the value of DiSC today: https://hubs.la/Q02_p7bR0 #LearnMOHR #RetailTraining #Communication

With notoriously high turnover rates, many retailers do the bare minimum to get people up and running. What they fail to recognize is that strategically investing in your team’s development will drive the business outcomes you’re trying to achieve. Retailers need to implement outcomes-focused training that engages and retains great talent while building the next set of store leaders. How can you do this? We recommend the below strategies: ➡Keep senior leaders involved. This involvement makes a huge difference, and it ensures the concepts are much more likely to become cultural standards. ➡Provide on-the-job tools. Real-time learning is critical in a fast-paced environment like retail, and you need to invest in technology (like the Axonify mobile app) that reinforces learning in the moment and makes it fun. ➡Hold people accountable. Leaders have to set the standard, look at the data, understand how to coach to it, and then pinpoint where to focus to help people live up to what’s expected of them. ➡Measure for continuous improvement. Foster a learning environment rather than a proving environment and hold people accountable to metrics that are realistic; help them see how they’re improving. ➡Consider coaching and leadership training. Coaching doesn't always have to mean leadership. Consider peer mentorship like a buddy system that keeps associates engaged and accountable. ➡Let them teach to learn. If people are teaching others and are modeling the skills in the process, it makes their own performance better. ➡Celebrate successes. Share successes and share them broadly. Appreciation is a primary reason why people will stay. How else can retailers create the best outcomes from training initiatives? #LearnMOHR #RetailTraining #Retail

How do the needs of your store leaders differ from the needs of other retail leadership positions? Our recent research found that while there are core ideas and concepts shared by all retail leaders, what we found for support versus store leadership is another subset entirely. Six major themes around store leaders emerged from our new research report: ➡ They are performing triple roles of “Do,” “Lead,” and “Influence”: The implications of having triple roles to play well creates challenges for support leaders to juggle all three competently. ➡ Developing technical skills is more likely than interpersonal skills: Soft skills training in support areas is rarely given the same priority as the technical training, and our research indicated that sometimes interpersonal skills training isn’t done at all in support areas. ➡ They have specialized roles and responsibilities, which create silos: Retailers often intentionally narrow responsibilities in support areas. This can have a tendency to shape thinking into a “black or white,” “in policy or out of policy’” approach. ➡ They need to focus more on leading associates who often work independently: There is an assumption in support areas that you know what to do and you just need to do it. This mindset will limit innovation and improvement. ➡ There should be more priority on broader exposure to a wider range of people and teams: The proverbial “fishbowl” effect of working in or near the home office brings with it both good news and bad news. Our research strongly indicates that DC and home office leaders need to develop the skills that give them the ability to give and get feedback constructively, influence others, and come to the table with a point of view. ➡They’re successful as much for their leadership presence as their competence: Support leaders sometimes own the agenda of a meeting to which they are inviting either peers and/or more senior levels of authority. As a result, it’s critical that they have strong interpersonal skills and are able to lead to maintain, if not strengthen, their reputation. For more in-depth discussion of these six themes, be sure to download the updated research report here: https://hubs.la/Q02ZZ3wP0 #LearnMOHR #RetailTrends #RetailResearch

The December holiday season is a festive time of anticipation, giving, and spending time with loved ones. For many retailers, it’s also the busiest, most hectic time of the year. Especially during pressure-filled times like these, keeping retail team members engaged, motivated, and energized is vital. To help you keep morale and productivity high, we’ve outlined 12 days of store leadership activities that will fuel a successful holiday season and keep the momentum going for a thriving year ahead! Discover more through the latest edition of our newsletter, then download your printable version of the calendar and checklist. Plus, you can learn more about our special holiday giveaway!🎁 #LearnMOHR #Retail #RetailTraining #HolidaySeason