Nava

When an #AI chatbot sounds confident in itself, how do you know it’s right? How do you know it’s not making things up? The key is in providing direct citations from sources—but it can be tricky to get generative AI to provide both a helpful summarized answer and a quality source citation. We’ve been working on this problem as part of a project where we’re building an AI chatbot to help caseworkers and other staff who help people access and enroll in #PublicBenefits programs. These staff need to quickly look up complex program requirements while working with clients in the moment. Our recent #CaseStudy dives step-by-step into our approach to addressing this challenge—iterating through 3 approaches to how we structure source data. Through experimentation, we developed a hybrid “Goldilocks” approach that seeks to deliver an accurate and relevant summarized answer while also giving readable source quotes with just the right amount of information. This chatbot, which we’re piloting as part of a philanthropically-funded project, aims to reduce training barriers and administrative burdens so staff can focus on what matters most: helping people access the benefits they need. Curious about the technical details? Check out the full case study, by Greg Jordan-Detamore, Kevin Boyer, and Ryan Hansz, here: https://lnkd.in/edmxvW7E #CivicTech #GovTech #LLM #Chunking

Are you trying to determine whether #AI is an appropriate solution for your #publicsector challenge? In case you missed it, Nava published a checklist of items that may help your team determine whether AI-powered tools are appropriate to meet your needs:

Nava is #hiring! We are looking for a Software Engineer (#FHIR) to join our engineering team. Interested in working with fellow Nava engineers to design, review, and build well-crafted software? This may be the role for you if you have: 6+ years experience developing software in a team environment, preferably building distributed systems Experience utilizing Smart on FHIR standards to build healthcare applications Current and/or previous experience developing API endpoints and Java and or Kotlin Learn more about the role and apply today:  https://lnkd.in/gw3mDY7a

The Nava team had a great time at TechCA’s “Forum on Emerging Technologies” yesterday. As a proud sponsor, we heard from very inspiring speakers on innovation and progress in the digital service space, as well as got to know some incredible leaders shaping the state’s IT landscape. Cheers to the team for all the effort that went into representing Nava and our work: Catherine Hamilton, Kristine Fisher, Brandon Canniff, Jessica Toyota and Joseph A. Hunter! #TechCA #GovTech #SLED

Did you know we have a monthly newsletter? If you find yourself coming back to our page often, or if you’re interested in registering early for our events, you may want to sign up: https://lnkd.in/gwfzpgVG    Join thousands of subscribers in learning about Nava’s: ✅ Career opportunities ✅ Upcoming events  ✅ + News from the broader civic tech community Sign up: https://lnkd.in/gwfzpgVG  An example of a prior newsletter if you'd like to get a feel before signing up: https://lnkd.in/gQk9KvbP

Qualitative feedback is key when shaping user-centered products. Combining those insights with quantitative research can help teams conduct more valuable research that ultimately informs product improvements. Our latest toolkit offers small, iterative experiments as a practical way for teams to quickly gather quantitative data on a product update without needing advanced data science skills. Nava’s Carmen Rosa López and Eryn Sobing provide an incremental framework for designers, product managers, and engineers to make evidence-based updates that focus on impact, manage risk, and optimize resources. This resource can help delivery teams: ✅ Reduce risks by testing incremental updates ✅ Align on goals and processes for product updates ✅ Build team momentum with quick, achievable wins ✅ Build stakeholder trust by delivering evidence-based results By breaking down challenges into manageable experiments, teams can make targeted, data-backed improvements that address users’ needs. Read the full toolkit here: https://lnkd.in/gfzbRB54

Nava is excited to announce James Gordon has joined as our first Executive Vice President of Growth! Gordon, formerly the president of Cognosante, has deep expertise and experience leading mission-aligned business growth and maturing operations across federal, state, commercial, and international markets. “As Nava continues to grow and enters the mid-market, James will help us be successful in increasingly competitive environments,” said Nava Chief Operations Officer and co-founder Sha Hwang. “I’m excited for James’ leadership to help us amplify the strengths we’ve built, make smart investments in our future ability to advance our government partners’ missions, and mature our operations to compete at the next level of scale and complexity.” Read the full announcement: https://lnkd.in/gyxP8_hT

Nava will be at TechCA's “Forum on Emerging Technologies” this Thursday in Sacramento! Check out the event and come say hi to members of our team including: Kristine Fisher, Catherine Hamilton, Brandon Canniff, Jessica Toyota, and Joseph A. Hunter. #AI #SLED #CivicTech

Nava’s very own Stefanie Owens will be presenting at Rosenfeld Media's first ever “Advancing Service Design” conference.  Find out more about the event and register: https://lnkd.in/gwFWSzXy #ASD2024

Effective communications are essential to any organization or government agency and can help build trust and foster transparency with the public. If you’ve come to a point where you believe your organization could benefit from a focused communications program, this toolkit can help get you there. Each agency has unique communication needs that require tailored strategies, which is why we’ve outlined a seven step process to help organizations of all sizes develop and mature a communications program. Whether you're enhancing an existing program or starting from scratch, this resource can help agencies: ✅ Build a human-centered communications program ✅ Shape a clear, consistent message ✅ Develop a recognizable tone and voice ✅ Effectively utilize content channels ✅ Measure the impact of communications To explore how you can take your communications strategy to the next level, read more here: https://lnkd.in/g7pUYy9x