👉 Lyst til å lære mer om maskinkunder og hvordan Agentic AI kan være med på å endre dynamikken mellom virksomheter og kunder? Opptak av webinar finnes i kommentarfeltet.
👉 Reflecting on Our Webinar: Developing Customer Experience in the Era of AI 🤖🚀 This week, together with Sirte Pihlaja, CCXP, I had the pleasure of presenting a webinar on the evolving role of AI in transforming customer experience. A huge thank you to all who attended and contributed to such an engaging session! 🙏 One of the key themes we explored was the shift from AI being seen solely as a tool for efficiency to its potential for driving growth and fundamentally transforming our daily routines and interactions. The rise of digital machine customers is poised to change how we think about customer journeys—creating both exciting opportunities and new challenges. A special thank you to Hanna Kortström, one of our attendees, for capturing the essence of our discussion with her stunning visual summary. Loved that the webinar made Hanna continue reflecting and she raised some thought-provoking points about the sustainability of AI development and the need for responsible IT practices. She also highlighted crucial questions around accessibility and how digital assistants might change how we address this in the future. What new requirements might emerge? Will legislation be able to keep up? Looking forward to continuing the conversation and exploring these exciting developments further! 👉 If you missed the live session, don't worry! You can still catch the recording through the link in the comments. Dive deeper into how agentic AI and machine customers are set to change the way businesses interact with customers—and how organizations can adapt to this new reality. #AI #CustomerExperience #DigitalTransformation #MachineCustomers #Webinar #Sustainability #Accessibility #FutureOfCX #AIinBusiness