Neuron7.ai

💡 Rachael Castroverde, VP of Global Services at Terumo BCT shared her approach to creating an actionable, successful #AI business case that resonates with all stakeholders.   Key takeaways:   1️⃣ Educate Stakeholders Across Teams: Align IT, finance, R&D, and executive leadership on the problem you’re solving, the benefits, and the expected ROI.   2️⃣ Define Metrics for Success: Identify KPIs that can be easily measured for real impact, like call deflection, reduced escalations, and service team hours saved.   3️⃣ Find the Right AI Partner: Choose an AI vendor to help build your case, demonstrate value through pilots, and share customer success stories.   Get more insight from service leaders, including Neuron7 customers like Boston Scientific, Ciena, NCR Atleos, and Terumo BCT in “The Service Leader’s Guide to Actionable AI and Resolution Intelligence”: https://lnkd.in/grX7Snbn   #ServiceResolutionIntelligence 

I’m thrilled to share that today marks four incredible years at Neuron7.ai where I started as the founding engineer. As I reflect on this journey, I feel immense gratitude for the experiences, challenges, and growth I’ve had along the way. I’ve had the pleasure of working with brilliant leaders like Amit whose guidance has been pivotal in shaping both my technical skills and personal growth, and Chetan whose insights have not only strengthened our team but also transformed the way I approach new problems. A special thank you to Niken and Vinay for giving me this amazing opportunity and for always inspiring us to aim higher. One of the standout moments of this journey was having the entire team together in the Bangalore office for a week—it was a reminder of just how strong, dynamic, and driven this team is, and how much more we can achieve together. It still feels like Day 1 in so many ways, a testament to the exciting challenges we continue to tackle and the incredible culture we’ve built along the way. Here’s to what lies ahead—I’m excited for the next chapter of this journey! PS - A big shoutout to Rajesh for the incredible planning and for the amazing swag we received recently—it’s the little things that make it all the more special! #workanniversary #ai #milestone #serviceintelligence

In Service Council™'s guide to actionable AI, JUSTIN HEROLD, Senior Director of Technology and Solutions at Boston Scientific, shared their structured approach to evaluating AI partners. Their three-step approach to find the right match: 1️⃣ Identify the frontline service persona—and ensure that AI makes it easier for them to support customers 2️⃣ Evaluate existing tools—and ensure that AI optimizes the existing workflow (vs. complicating it) 3️⃣ Identify data sources and silos—to help the frontline easily access knowledge to make the best decisions Explore more insights from service leaders, including perspectives from Neuron7 customers like Boston Scientific, Ciena, NCR Atleos, Terumo BCT, and more, in “The Service Leader’s Guide to Actionable AI and Resolution Intelligence”: https://lnkd.in/grX7Snbn #AI #ServiceResolutionIntelligence

Neuron7’s Head of Engineering, Amit Verma dives into a hot topic in AI: LLM ethics. Check out the full video to hear Amit's take on the importance of ethics and accuracy, including Neuron7’s focus on AI governance and AI explainability frameworks.

What does it take to build an AI strategy for service from scratch? Find out at Field Service Connect! Join Rachael Castroverde, VP of Global Services at Terumo Blood and Cell Technologies, and Neuron7 for an insightful innovation workshop: "Building a Successful AI Strategy for Service from Scratch" 📅 Monday, Nov 18 | 3:20pm-3:50pm 📍 Field Service Connect - Austin, TX Hear firsthand from a service leader who created an AI for service strategy playbook, and insight to: ✅ Identify the most impactful use cases and setting ROI expectations ✅ Create a compelling business case for multiple stakeholders ✅ Break AI projects into executable pieces ✅ Use AI to capture and share service data in the launch of new products   #FieldServiceConnect

What does it take to build an AI strategy for service from scratch? Find out at Field Service Connect! Join Rachael Castroverde, VP of Global Services at Terumo Blood and Cell Technologies, and Neuron7 for an insightful innovation workshop: "Building a Successful AI Strategy for Service from Scratch" 📅 Monday, Nov 18 | 3:20pm-3:50pm 📍 Field Service Connect - Austin, TX Hear firsthand from a service leader who created an AI for service strategy playbook, and insight to: ✅ Identify the most impactful use cases and setting ROI expectations ✅ Create a compelling business case for multiple stakeholders ✅ Break AI projects into executable pieces ✅ Use AI to capture and share service data in the launch of new products   #FieldServiceConnect

Attending ServiceNow World Forum in NYC tomorrow? Stop by booth 14 to see Neuron7's #ServiceResolutionIntelligence in action, with turn-by-turn guidance to resolve issues, seamlessly integrated in ServiceNow workflows. Empower your teams to improve resolution times while capturing knowledge, enabling faster onboarding, and improving CSAT. Join live demos at 11:15am and 4pm or schedule a 1:1 consultation to discuss your AI strategy. And get in touch if you'd like to join Neuron7 for happy hour after the event! 🥂 Learn more: https://lnkd.in/gdWNywuM #ServiceNowWorldForum #AI #FieldService #TechnicalSupport

📰 Out now: "The Service Leader's Guide to AI and Resolution Intelligence"   Service Council™ asked service leaders to share AI strategies and insights, including Neuron7 customers from Boston Scientific, Ciena, NCR Atleos, Terumo BCT, and more.   From business case, to successful implementation, to ROI at scale, hear from service leaders at the forefront of innovation. Get the guide to learn about:   💡 Boston Scientific’s three-step process to evaluating AI tools while prioritizing the experience of end-users, customers, and patients 💡 How Ciena identified an AI use case to deliver “the quickest and biggest ROI” 💡 The strategic approach to bringing in IT, finance, R&D, and executive stakeholders at Terumo BCT 💡 The impact of gamification and recognition on user adoption at NCR Atleos   Thank you to JUSTIN HEROLD, Chandan Banerjee, Jason Holland, Rachael Castroverde, Scott E. Day and others for sharing your AI experiences and insight.

🔍 New look! Neuron7 recently launched a new website that showcases the speed, accuracy, and connected approach of #ServiceResolutionIntelligence with people at the heart of everything we do.   The new design was driven by Neuron7’s core values:    💡 Continuous Innovation: We value creativity and continually find new ways to help customers. 💡 Collective Intelligence: We respect knowledge and believe that we all benefit when knowledge is shared.   💡 Customer-Obsessed: We are passionate about the success of our customers (and their customers).   The website highlights customer success stories and Neuron7's partnerships with Salesforce, ServiceNow, Microsoft, and SAP that enable seamless integrations in existing service workflows. See the new look at www.neuron7.ai. #AI #FieldService #TechnicalSupport

🌊 Neuron7 is making waves in the AI landscape, as highlighted in a recent article by SiliconANGLE & theCUBE. Unlike many AI solutions, Neuron7 targets the complex domain of service and repair, solving real headaches for customers struggling with: 👎 Articles and manuals that are out of date 👎 Fixes buried deep within documents, making them difficult to find 👎 Time-consuming diagnosis to find out what’s causing the problem Neuron7 redefines customer service and repair, empowering teams with answers in seconds and turn-by-turn guidance to deliver exceptional support. The AI goes even further, predicting problems that might occur next, and suggesting preventative measures to avoid them from occurring. Check out the full article for more insights: https://lnkd.in/gA-9pRiR #AI #CustomerService #FieldService #TechnicalSupport