next4biz

🤖 Introducing AI-Powered Features in Customer Service with Next4biz! We're excited to share our latest innovations in customer service management, #poweredbyAI! With our new features, Next4biz #deeplearningAI, ⭐ Listens, understands, resolves, and directs issues across all channels, ⭐ Performs #sentimentanalysis on #complaints, ⭐ Accurately forecasts the volume of requests in each category. ⭐ Anticipates #customerbehavior, identifying who’s likely to leave and who’s satisfied. If you're curious about how it works, you can visit our website to learn more!👉 https://lnkd.in/dy2AJBBS #ai #customerservice #customerservicemanagement #selfservice #customerinsights #issuecategorization #chatbot #next4biz

🎉 Exciting news from next4biz R&D Center! Our award-winning research paper, "Semi-Supervised Detection of Contaminated Business Process Instances Using Graph Autoencoders and Dynamic Edge Convolutions for BPM Anomaly Detection" is now indexed in IEEE Xplore! 📰 Access the full paper here: https://lnkd.in/d4sxbGsE This study is part of the AnomalyNet project, an advanced anomaly detection framework designed to identify irregularities within process event logs on the next4biz BPM. Presented at the 20th Innovations in Intelligent Systems and Applications (ASYU) Conference, our research harnesses the power of graph neural networks and introduces a novel type of supervision to enhance anomaly detection performance in business process event logs. At next4biz, we are committed to pioneering innovations in process management and AI. This paper reflects our dedication to developing cutting-edge technologies that drive excellence and efficiency in business process management. 👏Congratulations to the entire next4biz R&D team for this outstanding achievement! #next4biz #AnomalyDetection #BusinessProcessManagement #BPM #IEEE

✈️ Simplify Corrective and Preventive Action (CAPA) Management for Airline Cargo! A well-structured CAPA process can make your operations more transparent and efficient. With Next4biz BPM, you can: ✅ Design and customize processes tailored to your needs ✅ Manage CAPA requests seamlessly through a self-service portal ✅Automate workflows, track SLAs, and eliminate email chains ✅ Oversee the entire process in real time with dashboards and reports Stay compliant with IATA CEIV and other regulations while taking your operations to the next level. Learn more👉 https://lnkd.in/ddzRbjP2 #CAPA #AirlineCargo #BPM #Automation #Efficiency #Compliance

We’re thrilled to announce an amazing partnership! Next4biz and Tagit are joining forces to enhance digital banking experiences, and to bring innovative solutions to the banking industry. This collaboration combines the strengths, products, solutions, and technical expertise to deliver even greater value to our clients and partners. Through this partnership, we look forward to expanding our product and solution offerings, accelerating innovation, growth, and reaching new markets.   #Partnership #Innovation #Collaboration #Banking #Bettertogether #Digitalbanking #Omnichannelbanking #next4biz Sandeep Bagaria, Rick Woodham, Jalpa Shah, Abhishek Atreja, Rafeeque M Ali, Brijendra Singh (Brij), Tamer Gülce, Kâmil Tuğcu

Goodbye hold music, hello instant solutions!🎉 When your customers face an issue, their priority isn’t waiting in long call queues—it’s finding quick and effective resolutions. That’s where Next4biz Self Service comes in. ✅Transform customer experiences: Empower your customers to solve issues independently, boosting their satisfaction. ✅Lighten your call center’s load: Handle routine inquiries efficiently through self-service, freeing up your team for more critical tasks. ✅Ensure consistent service anytime, anywhere: Let your customers access solutions 24/7, reducing dependency on live support and increasing efficiency. Say goodbye to hold times and hello to faster resolutions. With Next4biz Self Service, it’s a win-win for your customers and your team! 📞 Move beyond traditional call-based support to a modern solution that adapts to your customers' needs. Learn more here: https://lnkd.in/dGKYJCSr

Sanki müşteri yanımızda gibi, tüm iletişim kanalları entegre hale gelecek, Sanki tüm birim ve paydaşlar aynı odada gibi, şikayetler iş akışları ile ilerleyecek, Sanki şikayet hiç edilmemiş gibi, yapay zeka el değmeden sorunları çözecek. ✅ Evet, yapay zeka destekli, uçtan uca bir müşteri deneyimi yönetimi artık hayal değil! Müşteri hizmetleri yönetiminde operasyonel maliyetleri azaltırken, müşteri memnuniyetini artırmanız için webinarımıza bekliyoruz! Kayıt için ↘https://lnkd.in/dvvhnWds

Next4biz is now on WhatsApp Business! With Next4biz’s WhatsApp Business integrated instant messaging feature, connect directly with your customers in real-time. View and manage all issues in a single, centralized interface. Learn more ↘ https://lnkd.in/gMRUVZi6

🤔 Why should you use Next4biz Chatbot? • Support made easy, everywhere: #Next4bizChatbot connects with your customers instantly, from websites to mobile apps. • Smart, personalized replies: Our chatbot uses your company’s #knowledgebase to answer questions in your brand’s unique voice. • Smooth handoff to live agents: Need a personal touch? Transfer the full chat history to an #agent through live chat or WhatsApp. • Grows with your business: Our chatbot scales effortlessly to meet increasing demand. • Your choice: SaaS or On-premise. For details, you can visit our website now! 🔗 https://lnkd.in/dDKbABWx #next4biz #chatbot #livechat #openai #onprem #saas #llm

🎉 ArGe Merkezi’mizin hazırladığı, "Evaluating Turkish BERT-based Language Models for Effective Customer Feedback Interpretation in CRM" adlı çalışmamız UBMK ( International Conference on Computer Science and Engineering) 2024'te “Best Paper” seçildi. Son arge projelerimiz hakkında detaylı bilgi için blog sayfamızı ziyaret edebilirsiniz. 👉🏻 https://lnkd.in/dB7nMnD3 #arge #next4biz #next4bizcrm #ubmk2024 #bestpaper

🎉 Our paper, "Edge Information Assisted Decoder for Business Process Anomaly Detection" which we presented at the 8th International Symposium on Artificial Intelligence and Data Processing (IDAP), has been published in IEEE Xplore, a prestigious academic database renowned in fields like #computerscience and electronic engineering. 📌 This paper discusses one of our research studies related to the AnomalyNet project, which we are developing at the Next4biz R&D Center to detect anomalies in business processes for #Next4bizBPM users. For more detailed information, read our paper. 👉🏻 https://lnkd.in/dAGPVp5G #ieee #ieeexplore #next4biz #bpm #anomalynet #arge #rnd