Nutun

We recently marked the first anniversary of our partnership with one of our US clients with a celebration themed “An African Wedding.” It was a special week where we took a moment to reflect on all we’ve accomplished together. Over the past year, we’ve worked hand in hand to achieve key milestones, from a smooth launch and onboarding to maintaining steady operational performance resulting in impact for our colleagues, clients and community. This partnership has also made a real difference: • For our advisors, who have experienced growth opportunities, received incentives, and advanced their careers. • For our community, through initiatives like Shadow Careers, One Agent One Child, and Strive Academy, which continue to create lasting impact. We’re excited to grow from here and look forward to the successes and impact we will achieve together in the future. #bpo #customerservice #offshoring #outsourcing #CX Stephen de Blanche Carl de Villiers Ruben Moggee Chava Alter Shally Makumbani Sebastian de Beer

We’re incredibly proud and humbled to partner with Shadow Careers. Congratulations on the remarkable impact you’ve made this year! #impact #impactsourcing #CSI #CSR

Designed to deliver business impact, our wide range of omnichannel BPO solutions span across the customer experience and credit lifecycle and create efficiencies for our global client base. Each stage of our service lifecycle can be offered as standalone solutions, but combining our expertise, experience, data-driven insights, and smart technology sets us apart. Learn more: https://lnkd.in/d8GYuVMP. #BPO #Outsourcing #Offshoring #CX #CustomerService

Fraud in the U.S. banking industry is rising, particularly as the shift to digital banking accelerates, increasing costs and negatively impacting consumer experience (#CX) and trust. Hans Zachar explains how the #BPO industry is key to combating the rising risk of fraud in the US banking sector. Read more: https://lnkd.in/dW8zj2Dc. #banking #outsourcing #offshoring #customerservice #US

In 2025, contact centres are poised for a transformation that will reshape the customer service landscape. The evolution of customer services has been a journey from traditional brick-and-mortar call centres to omnichannel communication. In 2025, the customer service landscape is set to shift towards seamless integration of voice, chat, email and social media. In fact, modern contact centres are goldmines for customer insights, informing meaningful business decisions and also the advent #AI has also been improving their operational efficiency. AI will remain the hot topic for 2025 and beyond as the solutions mature and organisations continue to adopt them across their business. Read more: https://lnkd.in/dx3Sk-XN. #Technology #BPO #CustomerService #Outsourcing #CX

Have you read the inaugural edition of Nutun’s newsletter, Nsights? Group CEO John Watling reflects on a transformative year, including becoming the first South African #BPO featured in Gartner's 2025 BPO Market Guide. This year highlighted the rapid evolution of client needs, driven by advancements in #technology and #AI. We are embracing these changes, focusing on the ‘super agent’—professionals who blend technology and human empathy to deliver exceptional customer experiences. Read more: https://lnkd.in/d57Hpdv7. #CustomerExperience #Offshoring #Outsourcing

Can you believe this time last week we were all in NYC at the CCWomen December Meet Up? Thank you to our generous community and sponsors for trekking to our beloved city. Until next time—say, in January?—let’s continue building a stage that celebrates and empowers all of us. Want to get in on the next meet up? Join our interest list: https://lnkd.in/enjUqCNh C-lect Consulting SupportLogic Nutun Cloudlinx CallMiner #ccwomen #empowertogether #strongertogether

We believe in helping people realize their full potential. Nokwanda Ntshingila, MSc's inspiring story is a testament to what can happen when opportunity meets determination. From working in a lab in Newcastle, South Africa, to seeing her face on a billboard in New York City’s Times Square, this incredible journey reflects the power of personal growth and the impact of Nutun’s commitment to empowering women. Read more: https://lnkd.in/dZMtKNeH. #Impact #WomenEmpowerment #Talent #Womenatwork CCWomen

We believe that real impact requires action. As 2024 comes to a close, watch this video on just some of the numbers that reflect our award-winning programs in education, job creation, and skills development. Thank you to our valued clients and partners for your support and collaboration throughout the year, helping us drive this impact and achieve shared success. Read our newsletter: https://lnkd.in/d57Hpdv7. #impact #skillsdevelopment #jobcreation #2024

Congratulations to the 88th graduating class of Shadow Careers students! #impactsourcing #CSI #CSR #jobcreations #youthemployment