Observe.AI

We're heading to CCW Exchange in San Francisco! 🌉 From Feb 19-21, Observe.AI will be on-site, ready to connect and showcase how Conversation Intelligence & Voice AI are redefining the future of contact centers. Don’t miss our Chief Product Officer, Vache Moroyan, live on stage! 📅 Feb 20 | 1:00-1:30 PM 📌 Session: Predictive, Prescriptive, Profitable – How Conversation Intelligence & Voice AI Supercharge Growth Vache will dive into how AI-powered insights, real-time guidance, and automation drive scalability, efficiency, and revenue growth. Join us at #CCWExchange to see it in action! 💡

🔹 Customers could Speak directly with AI agents for instant, accurate support. 🔹 Agents could Get real-time guidance on what to say next during live customer calls. 🔹 Supervisors could Track agent performance, coaching needs, and team progress—all in seconds. 🔹 Business Leaders could Ask critical questions and make informed decisions, faster.
 From everyday interactions to big-picture decisions, Observe.AI makes your contact center 50% faster, 100% more effective and a strategic partner to your brand. The best part? It scales seamlessly across your business, strengthening brand loyalty and delivering results that matter. Leverage insights to automate your contact center at the speed you need. Just #AskObserve Learn more 👉 https://lnkd.in/gNv9fH8e

The #GenerativeAI landscape is evolving rapidly! DeepSeek's recent advancements have sparked exciting conversations about the future of AI. Our CTO, Jithendra Vepa and CPO, Vache Moroyan share their insights on the significance of this breakthrough for Contact Centers 🎯 Domain-specific models: Leveraging specialized models for specific tasks, such as contact center interactions, to enhance accuracy and efficiency. 🔄 LLM optionality: The crucial need for flexibility in choosing the right LLM for the right application. 🚀 Continuous innovation: The importance of in-house AI expertise for ongoing experimentation and development. At Observe.AI, we embrace this dynamic landscape. Our platform leverages the power of various LLMs, including our own proprietary models, to deliver unparalleled insights and improve customer experiences.

In today’s competitive landscape, driving revenue and customer loyalty requires more than just great service—it demands AI-powered insights and innovation. Join Jacquelyn Kenney, Director of Product Marketing, Sneha Iyer, Business Value Lead, and Farhan Shakeel, Principal Customer Success Manager on February 20, 2025, at 9 AM PT | 12 PM ET as they reveal how to: ✅ Break down operational silos for seamless customer experiences ✅ Empower employees with real-time insights for impactful interactions ✅ Leverage AI to optimize coaching and accelerate revenue growth 🎯 Bonus: For every attendee, we’ll donate $25 to the American Red Cross! 🔗 Secure your spot now: https://lnkd.in/g5F7ruMS

🚀 Are You the Next Industry Visionary? The 2025 IMPACT Awards by Observe.AI are now open for nominations! 🏆 These awards celebrate innovation, operational excellence, and customer experience leadership in the contact center space. 🎯 Categories like: ✔️CX Innovation ✔️ Agent Empowerment Excellence ✔️ Operational Transformation ✔️ AI Integration & Innovation Leadership 🗓 Don’t miss the chance to be recognized for your achievements. Submit your nomination before February 28, 2025. 👉 Get Details and Nominate Here: https://lnkd.in/gvw4uqPZ #ContactCenterInnovation #IndustryAwards #ObserveAIIMPACT

🚀We’re thrilled to announce that Observe.AI has been named a ‘Leading’ provider in Customer Management Practice Research’s 2025 Prism Report for Customer Analytics & Insights! This recognition highlights our commitment to transforming customer experience through AI-powered Conversational Intelligence. By analyzing 4B+ customer interactions annually, we help contact centers unlock deep Voice of Customer (VoC) insights, optimize agent performance, and drive data-backed CX strategies. As businesses continue to invest in cutting-edge analytics and AI solutions, we’re proud to lead the way—helping teams turn unstructured data into actionable insights that elevate CX and operational efficiency. 🔗 Discover more about how Observe.AI is shaping the future of customer analytics: https://lnkd.in/gEXG2yb5

From everyday interactions to big-picture decisions, Observe.AI makes your contact center 50% faster, 100% more effective and a strategic partner to your brand. The best part? It scales seamlessly across your business, strengthening brand loyalty and delivering results that matter. 🔹 Customers: Speak directly with virtual agents for instant, accurate support. 🔹 Agents: Get real-time guidance on what to say next during live customer calls. 🔹 Supervisors: Track agent performance, coaching needs, and team progress—all in seconds. 🔹 Business Leaders: Ask critical questions and make informed decisions, faster.
 Supercharge your contact center with AI agents, powered by conversation intelligence. Just #AskObserve.
 Want to learn more? Book a demo and see it in action 👉 https://lnkd.in/gNv9fH8e

🎉 Spotlight Your Achievements at the 2025 IMPACT Awards! This is your chance to showcase how your contact center team has turned technology into tangible success. With categories like Visionary of the Year and ROI Champion, there’s a place for every story of transformation and excellence. Nominate by February 28, 2025, and stand out as an industry leader. Winners will enjoy a trip to CCW Las Vegas and a well-deserved moment in the spotlight. 👉 Nominate Your Team Today: https://lnkd.in/gvw4uqPZ #InnovationLeaders #CustomerExperience #Awards

Another Customer Management Practice Research Report, another recognition for Observe.AI! 🚀📊 First, the Real-Time Agent Assist & Copilot Prism Report highlighted our leadership in transforming agent performance. Now, the latest Customer Analytics & Insights Prism Report names Observe.AI as a leader once again! As contact centers embrace AI-powered transformation, we’re proud to be recognized for helping organizations unlock deeper insights, drive smarter decisions, and elevate customer experiences. Our consistent top rankings and the trust customers place in us reaffirm that Observe.AI is the leading conversation intelligence platform for both human and AI conversations. Stay tuned for more insights to come!

Did you know your contact center is sitting on a goldmine of untapped revenue opportunities? 💡 Discover how leveraging customer interaction data can boost your top line and transform your business strategy. Read our latest blog to explore: ✅ Key insights hiding in your customer interactions ✅ Proven strategies to uncover revenue opportunities ✅ How leading companies are turning data into growth 👉 Dive in here: https://lnkd.in/g_SWSy8A