parcelLab

Happy #Thanksgiving folks! 🦃

🍁 Happy Thanksgiving from all of us at parcelLab! We’re grateful for our amazing customers, partners, and team who make every post-purchase journey memorable. Here’s to creating seamless, joyful experiences that keep customers coming back for more. Wishing you a day filled with gratitude, connection, and happiness. 🦃✨ #Thanksgiving #Gratitude #PostPurchaseExperience

NRF Foundation is forecasting a nearly 3% growth in holiday sales for 2024—despite current inflation sitting around 2.4%. As we approach NRF 2025, understanding these key trends—like why 65% of shoppers are heading in-store and what’s driving their purchases—will be critical for staying ahead. 📊 Swipe through for the insights shaping retail’s future and get your brand ready for what’s next! All information here: https://lnkd.in/egHSppRv

🚚 Did you know that almost 40% of retailers miss their delivery window, arriving either too early or too late? In today’s world, timing is everything. Customers plan their day around deliveries—any deviation can lead to frustration. How accurate is your delivery timing? Discover insights from parcelLab’s study of the UK’s top 100 retailers:https://lnkd.in/ggWcjFaX

🌊 Prepare Your Brand for 2025—Join Our Live-Only Webinar! The retail world is changing fast, and staying ahead is more critical than ever. 📅 December 4th Join our CEO, Giles Whiting, and special guest, Sucharita Kodali from Forrester, for an exclusive, live-only webinar designed to equip your brand for the future. Spots are limited. Register Now 👉 https://lnkd.in/eQ66TRSJ

💰 Is your brand poised to be a Cyber Weekend success this November? Take our quick test to check how prepped you are for the next Peak Season.  😱 Feeling overwhelmed? We've got you covered. We've put together a checklist to smooth out the last-minute kinks. Whether in Customer Service, Marketing, eCommerce or Logistics, for deeper insights and strategies, download our latest guide, "The 30-Day Guide to Peak Season Success." Inside, you’ll find:   • A detailed 30-day prep checklist • Expert insights from leading retailers • Proven tactics to optimize operations and elevate the customer experience   Get your guide here 👉 https://lnkd.in/eDp-8zzF

It’s you vs. the industry. 🥊 We’re thrilled to launch our Benchmarking solution, designed to empower retailers with AI-powered post-purchase experience insights that reveal where they excel—and where they can improve—compared to the competition. From understanding delivery performance of carriers to gauging customer engagement towards post-purchase communication, Benchmarking provides the data you need to transform your post-purchase experience into a competitive advantage. Stop the guesswork—start making data-driven decisions that drive growth and customer loyalty. 📢 Learn more here: https://lnkd.in/eUyirD-q

We’re thrilled to announce a partnership brewed to perfection—roastmarket Germany’s has officially joined the parcelLab family! ☕️🎉 At roastmarket, coffee isn’t just a drink—it’s a lifestyle. And now, with parcelLab, they’re taking that passion even further by ensuring every order is as smooth and satisfying as their finest espresso. From seamless delivery updates to an exceptional post-purchase experience, we're empowering roastmarket to serve their customers with the same care and quality they pour into every cup. Want to know how we can transform your brand’s post-purchase experience? Book a demo today 👉 https://lnkd.in/gwN4JVH3

How did Wyze cut WISMO inquiries by 20%?   Richard Wang, E-Commerce and Retail Operations Manager at Wyze, spoke to us and revealed that by partnering with parcelLab, they transformed their post-purchase journey with proactive communications, personalized recommendations, and seamless returns management.   🚀 Discover how they did it! https://lnkd.in/efzUZW-d

’Twas the month before Christmas, and all through the store, Shoppers were clicking and ordering more! Packages were packed and ready for flight, With tracking updates keeping things bright. From warehouse to doorstep, and returns to resend, Our platform ensures a smooth journey’s end. With parcelLab’s tools, it’s all crystal clear, Making sure customer delight is spread far and near. The return process was simple, no stress to be found, With seamless solutions, returns were outbound. Messages sent, status updates on the way, Keeping shoppers happy, every day. Data insights flow, like a holiday treat, Helping brands deliver with no need to repeat. Customer satisfaction was high as can be, Thanks to clear comms and great visibility! And what to our wondering eyes should appear? Platform reports, making metrics so clear. From engagement to returns, KPIs galore, parcelLab gives you insights you’ll adore. So as the holidays near, don’t hesitate to start, Deliver a post-purchase experience that’s smart! With parcelLab by your side, the future is bright, Making your brand stand out, from morning ’til night. Let’s sleigh this season—reach out today! Transform your post-purchase, in every way.