Patient Access Collaborative

Time is running out to lock in your early bird discount for our Ambulatory Access Center Management Certification Course! This is your chance to invest in your professional growth while saving big. Why Register Now? 1. Gain cutting-edge insights and skills. 2. Earn your certification and stand out in your field. 3. Save $$$ with the early bird rate. The early bird deadline ends on December 1st—don’t wait until it’s too late! Register Now: https://lnkd.in/edCsBFMg This certification course is your pathway to mastering the intricate world of ambulatory access center operations. Gain insights from top industry experts nationwide as you delve into the evolving role of access centers—now complex hubs managing more than just patient calls. This course draws on over a decade of experience from the Patient Access Collaborative being a leader in the ambulatory access center field.

📣 “Emotional Intelligence - A Leader's Secret Weapon” 📣 Watch this short clip from our latest podcast: Access Unlocked: Mastering Change Management where Jalana McCasland, FACHE, DSL, Vice-President of Ambulatory Operations at VCU Health talks about how to define access! Listen to the full episode on Spotify, iTunes or go to: https://lnkd.in/eBDxEWjH Help us elevate our community! Your podcast rating on Spotify means the world to us.

📣 Episode 24 of the PAC's All Access Pass Podcast is now available! 📣 In the episode, Access Unlocked: Mastering Change Management, we are joined by two influential leaders in patient access and change management: Dominic King, DO, FAOASM, FAMIA, Enterprise Medical Director of Access Transformation and High Reliability Coach at Cleveland Clinic, and Jalana McCasland, FACHE, DSL, Vice-President of Ambulatory Operations at VCU Health. Dominic has led transformative initiatives within Cleveland Clinic’s Office of Clinical and Operational Improvement, while Jalana drives impactful changes across VCU Health’s outpatient operations. Our discussion dives into the complexities of change management in patient access. Dominic and Jalana share their strategies for fostering staff buy-in, implementing sustainable improvements, and adapting systems to meet patient needs more effectively. We’ll cover how they tackle challenges from system inefficiencies to maintaining team engagement, emphasizing that change management is essential to advancing patient access. This episode offers you, our listener, practical insights to navigate change in your own organization, ultimately enhancing patient and staff experiences alike. Click here to listen to the Podcast: https://lnkd.in/eBDxEWjH #podcast #patient #patientaccess

🌟 Navigating Change in Patient Access: Insights for Healthcare Leaders 🌟 In this blog post, Elizabeth Woodcock explains why in healthcare, patient access management is crucial for timely and equitable care. However, improving access often requires significant changes in workflows, technologies, and culture. That’s where change management becomes essential, helping organizations transition smoothly while keeping their focus on enhanced patient care. To read more, click here: https://lnkd.in/eG3ygxc7 🎙️ Explore These Themes on Our Podcast! Join us in the latest episode of The All-Access Pass Podcast as we dive into the dynamics of change management with Dr. Dominic King, DO, FAOASM, FAMIA (Cleveland Clinic) and Jalana McCasland (VCU Health). Hosted by Elizabeth Woodcock, this episode offers actionable strategies to help health systems adapt and thrive through change. 💡 Ready to lead your organization toward better patient access? Tune in now! https://lnkd.in/eBDxEWjH #ChangeManagement #PatientAccess #HealthcareInnovation #Leadership #Podcast

🏆 Celebrating Innovation in Patient Access! 🏆 We're thrilled to announce that Northwell Health’s Inpatient Discharge Referral Program has been recognized as a 2024 Best Practice by the Patient Access Collaborative! In this post, Research Analyst Ciannah Correa, MPH, explains how Holly Koehler, VP of Access, and Michele Pirog, Senior Director of Operations, developed a program that is revolutionizing patient care transitions. Rather than leaving discharged patients and caregivers to navigate complex follow-up appointments alone, Northwell Health's program provides structured support to coordinate post-discharge care. This initiative has achieved a remarkable 11% non-attendance rate—far below the industry average of 50%." Read the full blog post here: https://lnkd.in/eaQxTVmz Congratulations to the Patient Access Services team at Northwell Health for setting a new standard in patient-centered care! 👏 #PatientAccess #HealthcareInnovation #BestPractices #PatientCare #NorthwellHealth

💥 👉 Exciting news! 👈 💥 The Patient Access Collaborative is offering a new certification course called Ambulatory Access Center Management. This certification course is your pathway to mastering the intricate world of ambulatory access center operations. Gain insights from top industry experts nationwide as you delve into the evolving role of access centers—now complex hubs managing more than just patient calls. This course draws on over a decade of experience from the Patient Access Collaborative being a leader in the ambulatory access center field. Upon completion, you’ll earn the prestigious Certified in Ambulatory Access Center Management (CAACM®) credential, recognized by the International Accreditors for Continuing Education & Training (IACET) for Continuing Education and Training. Don’t miss this opportunity to expand your expertise, enhance your professional profile, and make a lasting impact on patient access. Click Here to Pre-Register: https://lnkd.in/edCsBFMg Secure your spot early with our special pre-registration rate! Available for a limited time! #AccessCenter #Management #Certification #PatientAccess

🎉 This month we're happy to feature Sheron Griffin, Manager at Henry Ford Health , in our Member Spotlight. Learn more about Sheron, her career advice, her favorite part of being a PAC member, and who inspires her! 🎉 PAC: How long have you been a member of the Patient Access Collaborative? Sheron: 2 years PAC: What do you like about being a member? Sheron: I appreciate the opportunity to collaborate with other healthcare professionals and share best practices for improving patient access to care. It is fulfilling to be a part of a community that is dedicated to making healthcare more accessible and efficient for patients. I also enjoy the continuous learning and growth opportunities that come with being a member, as we strive to find innovative solutions to challenges in the healthcare industry. Read more here: https://lnkd.in/ec-PBGM8 #memberspotlight #patientaccess

🌟 The Patient Experience Starts with the First Call 🌟 Scheduling a healthcare appointment should be the beginning of the healing journey, not an added source of stress. Yet, the complexity of matching patients with the right provider at the right time often leads to frustrations – for both patients and providers. Our latest article written by Elizabeth Woodcock dives into the intricate process of appointment scheduling, exploring the delicate balance between meeting patient needs, managing provider preferences, and ensuring a smooth clinic flow. 👉 Read the full article to learn more about how we can improve the patient journey right from the start. https://lnkd.in/eDUrYcaU hashtag #PatientExperience #HealthcareAccess #Scheduling #HealthcareInnovation #PatientCenteredCare

Thank you for spotlighting our webinar, Dana! We’re thrilled that the insights resonated with you, and we appreciate your support in sharing the value of our sessions with others. We are already looking forward to 2025! 😊

The challenges of space utilization in the ambulatory enterprise of an academic health system are significant! PAC Best Practice Award Winner Nicole Veale of Penn Medicine shared the details of PennSymphony, an amazing space-planning tool developed by the health system. Thank you for sharing with our cohort members, Nicole Veale! Our session was moderated by David Stolte (Seattle Children's), with help from co-leader, Sarah Button (UC Davis Health)