Peak Support

Happy Presidents' Day!🇺🇸 Today, we are reminded about the meaning of true leadership. It's about leading by example, showing compassion, and lifting people up. How are you demonstrating these leadership qualities in your workplace?

𝐃𝐨 𝐘𝐨𝐮𝐫 𝐕𝐈𝐏 𝐏𝐥𝐚𝐲𝐞𝐫𝐬 𝐆𝐞𝐭 𝐭𝐡𝐞 𝐑𝐞𝐝 𝐂𝐚𝐫𝐩𝐞𝐭 𝐓𝐫𝐞𝐚𝐭𝐦𝐞𝐧𝐭? 𝐓𝐡𝐞𝐲 𝐒𝐡𝐨𝐮𝐥𝐝. In this episode of The Peak Experience podcast, Stacy Justino—former Senior Manager of Customer Support at Big Fish Games and now the Product Support Manager at PetDesk—shares how she elevated support for top-tier players, giving them the VIP treatment they deserve. At Big Fish Games, VIPs (or "narwhals," as they called them) were treated differently from regular players. While they had a shorter SLA and were prioritized in Zendesk, the crème de la crème received even more. A dedicated VIP concierge team was at their service, offering personal relationships and exclusive promotions to make them feel special. ✅ Specialized teams focused on top-tier players ✅ Personalized support with exclusive perks ✅ Faster response times = Happier customers Want to hear more about Stacy’s strategy for keeping VIPs happy? Tune in to the latest episode of The Peak Experience podcast, hosted by Hannah Clark Steiman, President of Peak Support! #VIPSupport #CustomerExperience #GamingCX #PlayerSatisfaction 

Peak Support is not just in the business of providing customer support for the sake of it. No! 𝐖𝐞 𝐩𝐫𝐨𝐯𝐢𝐝𝐞 𝐭𝐡𝐞 𝐤𝐢𝐧𝐝 𝐨𝐟 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐡𝐚𝐭 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐦𝐚𝐤𝐞𝐬 𝐚 𝐩𝐨𝐬𝐢𝐭𝐢𝐯𝐞 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐢𝐧 𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐭𝐡𝐞𝐢𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬.🫶 But don’t just take our word for it—the quote in the image below says it all. Get in touch with us today to learn more about how Peak Support can take your customer experience from okay to impressive!🌍🏆 #CustomerExperience #CustomerSupport #CX

𝐇𝐮𝐠𝐞 𝐧𝐞𝐰𝐬! 🚀 Our very own Hannah Clark Steiman just made it to CX Network's 𝐓𝐨𝐩 25 𝐀𝐈 𝐋𝐞𝐚𝐝𝐞𝐫𝐬 𝐢𝐧 𝐂𝐗 𝐭𝐨 𝐅𝐨𝐥𝐥𝐨𝐰 𝐢𝐧 2025! 🎉🔥 If you’ve ever talked to Hannah about AI and customer experience, you know she keeps it real. While everyone’s racing to automate everything, she’s out here reminding the world that 𝐫𝐞𝐚𝐥 𝐡𝐮𝐦𝐚𝐧 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧𝐬 will always be the game-changer. AI is great, but it’s the brands that actually care—the ones that go the extra mile with 𝐢𝐧-𝐩𝐞𝐫𝐬𝐨𝐧 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬, 𝐂𝐄𝐎 𝐜𝐚𝐥𝐥𝐬, 𝐚𝐧𝐝 𝐧𝐞𝐱𝐭-𝐥𝐞𝐯𝐞𝐥 𝐬𝐮𝐩𝐩𝐨𝐫𝐭—that will win in the long run. We’re beyond proud to have a leader who’s not just following trends but shaping the future of CX. Congrats, Hannah! Well deserved. 🏆👏 Check out the full list here: https://lnkd.in/e3V3w_u5 #AIinCX #CustomerExperience #Leadership #CXInnovation #PeakSupport

Tracksmith wanted to enrich the committed runner's journey beyond a simple transaction. The result? Stronger relationships and a more loyal customer base. By partnering with Peak Support, @Tracksmith was able to turn into a proactive, customer-first brand. Watch the full case study to learn more. #CustomerExperience #ProactiveSupport #BrandLoyalty #PeakSupport

🗣️📢 We’re hiring! Peak Support is growing, and we are currently looking for: 👨💻 Data Warehouse Architect 👩💻 Software & Data Engineer 📈 Business Analyst Do you have the skills and qualifications for any of the open positions above? Are you ready to join a BPO company with the highest Glassdoor rating? Then head to the careers page on our website now to learn more! 🏃💨 #NowHiring #JoinUs #JobOpening

𝐇𝐨𝐰 𝐭𝐨 𝐆𝐞𝐭 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐓𝐞𝐚𝐦𝐬 𝐭𝐨 𝐏𝐫𝐢𝐨𝐫𝐢𝐭𝐢𝐳𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: 𝐀 𝐑𝐞𝐚𝐥-𝐖𝐨𝐫𝐥𝐝 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 Customer support teams often struggle to get the attention of technical teams, leaving critical issues unresolved. The result? Frustration for customers and missed opportunities for the business. Stacy Justino, former Senior Manager of Customer Support at Big Fish Games, faced this challenge head-on—and now she’s sharing her strategy for getting the resources and attention customer support teams need. As Stacy puts it, the key is communicating in a language that resonates with other teams.  When faced with a recurring issue involving corrupted profiles for paying users in a free-to-play game, Stacy reframed the situation.  Instead of complaining about the number of support tickets, she framed it in terms of real business impact: paying users were locked out of their games, which directly affected the company’s bottom line. ✅ Framing = Getting the attention and resources needed ✅ Results = Effective communication led to quicker resolutions Learn how Stacy built bridges between support and technical teams and more in the latest episode. Don’t miss it! 𝐇𝐨𝐬𝐭: Hannah Clark Steiman, President of Peak Support #CustomerSupport #CXLeadership #TechCollaboration #BusinessImpact 

10 𝐒𝐭𝐚𝐫𝐭𝐮𝐩𝐬 𝐃𝐫𝐢𝐯𝐢𝐧𝐠 𝐂𝐗 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧𝐬 𝐢𝐧 𝟐𝟎𝟐𝟓 10 startups disruptors are taking CX to the next level. From AI-driven trend detection to streamlining help desk systems, these startups are shaping the future of customer experience Here’s what to keep an eye on in the coming year: 1️⃣ 𝐀𝐈-𝐃𝐫𝐢𝐯𝐞𝐧 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 CX startups like Qvasa and Unwrap AI are using AI to analyze feedback and deliver actionable insights, helping businesses stay ahead of customer issues. 2️⃣ 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐧𝐠 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐬 From Kodif’s customizable AI agents to Solidroad AI's AI coaching, these companies are turning customer support into a strategic powerhouse. 3️⃣ 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐢𝐧 𝐇𝐞𝐥𝐩 𝐃𝐞𝐬𝐤 Platforms like Pylon and Yetto are redefining help desk systems with more dynamic, collaborative tools that meet the unique needs of B2B businesses. Stay ahead of the curve. Take a moment to explore the CX startups that are shaping the future of customer support in 2025. #CXInnovation #FutureOfCX #2025Trends #CustomerSupport #PeakSupport

Welcome to the team, Jade Bunke, MBA!

We're excited to celebrate Black History Month. 🖤 As we celebrate the past, let's also appreciate what's happening now. In the BPO space, for example, black CX thought leaders are moving the industry forward. Today, we celebrate you. 🤎 Myra Bryant Golden Amas Tenumah Sean Ilenrey Crystal D'Cunha, CLC, CPS #BlackHistoryMonth #CX