POWERCONNECT.AI

🍂 This #Thanksgiving, we want to take a moment to express our #gratitude to everyone who has been part of our journey—our business partners, customers, and most importantly, our colleagues and their families. As a #startup, it truly takes a village to thrive. Our success is built on the support, collaboration, and belief of so many: partners, customers, mentors, and our amazing team. We’re deeply thankful for every connection that helps us grow and move forward. 🦃🍁

Thinking about getting ready for your #AI journey or not sure where to start? Come meet us at the Utility Change Conference, where AI will play a big role in the upcoming changes for 2025! 🌟 As a proud Florida AI #startup in the #utility industry, we're thrilled to sponsor the Utility Change Conference, January 27-28, 2025, hosted by Orlando Utilities Commission (OUC - The Reliable One) 🌴🤖

🎄✨𝘼𝙡𝙡 𝙄 𝙬𝙖𝙣𝙩 𝙛𝙤𝙧 𝘾𝙝𝙧𝙞𝙨𝙩𝙢𝙖𝙨 𝙞𝙨 𝙋𝙊𝙒𝙀𝙍𝘾𝙊𝙉𝙉𝙀𝘾𝙏.𝘼𝙄'𝙨 𝘾𝙤-𝙋𝙞𝙡𝙤𝙩, 𝙑𝙖𝙡𝘼𝙄™, for the #utility industry! Step away from the traditional CRM world and jumpstart your #AI journey with our one-platform approach, tailored for the utility industry and your CIS/Billing needs. 🚀 🤖✨𝗗𝗶𝗱 𝘄𝗲 𝗺𝗲𝗻𝘁𝗶𝗼𝗻? You can use ValAI to train your agents just like your own internal ChatGPT! 𝗩𝗮𝗹𝗔𝗜'𝘀 𝗖𝗼-𝗣𝗶𝗹𝗼𝘁 delivers real-time customer and utility information, offers smart recommendations, and even takes actions—all without leaving the screen! 🚀💡 🔧 𝗬𝗼𝘂𝗿 𝗨𝘁𝗶𝗹𝗶𝘁𝘆 𝗶𝗻 𝗮 𝗕𝗼𝘅 🌟 Packed with pre-integrations and low-code tools to simplify and accelerate your AI deployment! ⚡ Seamlessly integrates utility data from proprietary systems like #CIS, #AMI, and #OMS, as well as external sources like weather and consumer data. 🌐 🔒 Keep your #data in-house, ensuring nothing is exposed to the internet and safeguarding your proprietary information. 🛡️ Choose from a variety of LLMs powered by #AWS #Bedrock, all within the security of your organization! ✅ 🚀 Transforming with #GenAI doesn’t have to be a challenge! By prioritizing seamless change management and boosting employee productivity, you can deliver exceptional customer experiences. Empower your team with AI-powered agents that communicate naturally and act intelligently—unlocking success for both your customers and employees! 🌟 💡 Discover how ValAI's Co-Pilot can revolutionize your utility 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 by providing real-time insights, making informed recommendations, and taking meaningful actions—all while staying conveniently on-screen. 🖥️✨ Don’t forget to check it twice! 😉 🎁 Amazon Web Services (AWS) #AgentExperience #CustomerExperience #Energy #Innovation AWS Startups

🚀 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗡𝗲𝘄𝘀! 𝗪𝗲’𝗿𝗲 𝗼𝗳𝗳𝗶𝗰𝗶𝗮𝗹𝗹𝘆 𝗹𝗶𝘃𝗲 𝗼𝗻 𝘁𝗵𝗲 𝗦𝗔𝗣 𝗦𝘁𝗼𝗿𝗲! 🚀 🌟 We’ve closely collaborated with the SAP team to deliver a powerful plug-and-play solution ValAI Agent & Customer Assistance. Now, #utilities can elevate both customer and agent experiences with seamless #GenAI-driven interactions, powered by SAP S/4HANA Utilities. 📈 Here’s what makes ValAI a game-changer: 🌐 Multi-language support, enabling seamless interactions between agents and customers in any language. 💼 24/7 digital assistant access, assisting with self-services, outage information, payments, usage insights, and program details. 🔗 Pre-integrations with third-party applications, including IVR, payment systems, outage management systems, and AMI, allowing for a smoother, more connected experience. 🔍 Faster information retrieval, empowering agents to boost productivity. 📈 Enhanced customer satisfaction through real-time notifications and simplified processes. 🎓 Instant upskilling for new agents, equipping them to handle complex inquiries efficiently. This intuitive, lean solution keeps everyone connected customers, agents, and your team. ValAI is here to streamline workflows, unify user experiences, and make every interaction count. Huge thank you to Christopher Pfendner, Robert Straubinger, and Thomas Mueller for making this possible, and looking forward to even more collaboration with Daniela Haldy-Sellmann, TJ McIntyre, and Stefan Engelhardt! 💙 Check us out on #SAP Store! https://lnkd.in/g6Z4RYXQ #AI #Tech #Innovation #Energy #Partnership #S4Hana

🚀 𝗔𝘁𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗨𝘁𝗶𝗹𝗶𝘁𝗶𝗲𝘀: 𝗣𝗢𝗪𝗘𝗥𝗖𝗢𝗡𝗡𝗘𝗖𝗧.𝗔𝗜 𝗘𝗹𝗲𝘃𝗮𝘁𝗲𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 & 𝗔𝗴𝗲𝗻𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝘄𝗶𝘁𝗵 𝗣𝗮𝘆𝗺𝗲𝗻𝘁𝘂𝘀 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻! 💳📲⚡ At POWERCONNECT.AI, we're thrilled to announce our premier collaboration with Paymentus! Our industry-leading #AI platforms, E-ValAI and I-ValAI, now incorporate #Paymentus advanced #billing and #payment solutions, transforming how #utilities engage customers and empower agents. 🌐💡 With ValAI, we've designed a revolutionary platform for the utility industry, elevating customer interactions and agent support. 🌍 E-ValAI brings a #GenerativeAI Chat for public-facing sites and an AI-powered digital assistant for self-service. 💬 Meanwhile, our platform seamlessly integrates with #SAP, #Oracle, and we can extend to any #CIS system bringing real-time billing insights, secure payment options, and personalized notifications for a top-tier customer and agent experience! 🌟 Stay tuned for more on how POWERCONNECT.AI's next-gen AI capabilities, enhanced by Paymentus, are setting new standards in the #energy and #utility industry! 💧⚡️ ✨ Nicole Haskins Erik Amelink Jason Baker Chris Wease Christine Miles Sean Dunphy Davis Crow #CustomerExperience #AgentAssist #payments #AWS

🇺🇸 Honoring Veterans Day 🇺🇸 Today, we take a moment to reflect on the dedication, courage, and sacrifices made by our veterans. To each person who has served, thank you for your steadfast commitment to safeguarding our freedoms and the values that shape our country. Thank you, veterans. We are deeply grateful. #VeteransDay #HonorOurHeroes #Gratitude

🚀 Ready to supercharge your call center? Discover the powerful synergy between NET2GRID and POWERCONNECT.AI’s #GenAI-driven call center solution, powered by #AWS! 🌐✨ With seamless integration, agents gain instant access to detailed caller profiles, #utility bills, and #consumption insights—empowering them to deliver fast, accurate service that keeps customers happy and hits Customer Time Savings (CTS) goals. 🌟📊 Imagine cutting call times, achieving first-contact resolutions, and boosting satisfaction on both sides of the line. 🔥💡 Curious to see it in action? Schedule your demo today and experience the future of #energy-informed customer service! ⚡🤖 https://lnkd.in/eZ4ddnPc Bert Lutje Berenbroek Emily Fisher, MBA (she/her) Mirka Karra Antonios Chrysopoulos Dimitrios I. Doukas Nikolaos Virtsionis Amazon Web Services (AWS) #ai #customerexperience #agentexperience #agentforce Press Release: https://lnkd.in/e-trNqBc

✨ #HappyDiwali from all of us at POWERCONNECT.AI to our friends, business partners around the globe, and most importantly, our amazing team! 🎉 Thank you for your dedication, hard work, and the role each of you has played in bringing us to where we are today. Here’s to a brighter future together! 🌟 #Diwali #Grateful #TeamPOWERCONNECTAI

💡 𝗗𝗼𝗻’𝘁 𝗹𝗲𝗮𝘃𝗲 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗻𝗱 𝗮𝗴𝗲𝗻𝘁𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗱𝗮𝗿𝗸 𝘁𝗵𝗶𝘀 𝗛𝗮𝗹𝗹𝗼𝘄𝗲𝗲𝗻! 🎃 October may bring ghosts, ghouls, and goblins, but at POWERCONNECT.AI, we’re here to tackle the real monsters – the silos lurking in your #CIS systems! 👻 These pesky creatures keep agents and customers in the shadows, causing information gaps that haunt customer experience. Luckily, our powerful #AI platform shines a light on these shadows. With real-time information, we keep agents and customers informed and empowered, making every interaction a treat, not a trick! 🕸️✨ Here’s to a fright-free customer experience, thanks to AI that’s scary good! #HappyHalloween #AI #UtilityInnovation #CustomerExperience

What a way to end the week! 🎉 A huge shoutout to TMG, an RIA company for hosting yet another amazing #Utility Forum, filled with incredible speakers and insights. 💡 Day one kicked off with the inspiring Karl Mecklenburg CSP Keynote Speaker 🏈 who reminded us all to embrace the courage of trying something new. 🙌 The forum was packed with valuable discussions, networking opportunities, and hearing firsthand from #Utilities that are either deep into or just beginning their #AI journey. 🚀 Exciting times ahead for the industry as we continue pushing the boundaries of what’s possible with AI! 🤖💥 #Innovation #AIJourney #TMGUtilityForum