Press Ganey

As Black History Month comes to a close, it calls us to reflect. But more importantly, it calls us to act. It’s a reminder that when it comes to equity in healthcare, addressing disparities in patient experiences isn’t just about acknowledging history—it’s about shaping the future. The patient experience is not one-size-fits-all. Our latest research shows significant disparities in how different communities experience healthcare—Black patients, for example, report lower ratings on empathy and teamwork. Women are often underdiagnosed with heart disease, while low-income and rural communities face significant barriers to preventive care, routine check-ups, and mental health services. These gaps are real, and patient experiences and outcomes still vary widely by demographics. Closing them requires a deeper understanding of patient needs, informed by data. Our blog explores how healthcare organizations can identify and address these gaps, ensuring every patient receives the care, dignity, and respect they deserve. Because equity isn’t an initiative—it’s a responsibility. Read more in this latest blog from Deirdre Mylod, PhD, our SVP of Research of Research and Analytics: https://lnkd.in/gadahE_D

In healthcare, standing still isn’t an option. Breaking the status quo means aligning with the best minds, the best ideas, and the best organizations to accelerate change. In their conversation, our Chairman and CEO Patrick Ryan and Hartford HealthCare CEO Jeffrey Flaks unpack how bold leadership and strategic partnerships are reshaping the future of healthcare—making care as affordable, equitable, and excellent as it needs to become. Don’t miss this game-changing discussion in the latest episode of #PGPulse.

📢 ICYMI: Our "Consumer experience in healthcare" report is here! Healthcare is at a crossroads—balancing innovation with tradition to meet evolving consumer expectations. Drawing insights from 6.5M patient encounters and a nationwide survey, we explore how people find and engage with providers today, their trust in AI, and the future of healthcare experiences. Check out what Becker's Healthcare had to say: https://lnkd.in/dhug3dej

Who else is counting down the days until #AMSUS2025? 👀 Our team of industry experts are excited to showcase how we're partnering with federal health organizations to transform healthcare experiences through data-driven innovation. 📍Stop by booth 102 to connect with our team and learn more! AMSUS - The Society of Federal Health Professionals

The gap between sci-fi and reality just got smaller. With 36% of consumers already using AI for healthcare-related purposes, it's transforming our work and becoming the go-to resource in the patient journey. Discover more ways AI is revolutionizing the healthcare consumer experience in the latest blog from Pranav Desai, our SVP and General Manager of Consumer Experience Solutions: https://lnkd.in/eTf7rCWc

Pre-survey communication is not only a best practice, but a game-changer proven to boost both response rates and feedback quality from members. Our new guide outlines the four essential components of effective pre-CAHPS communications and shows how member feedback has led to meaningful improvements. Read our comprehensive guide to creating an effective pre-CAHPS strategy from David Larsen, our Senior Advisor for Health Plan Solutions: https://lnkd.in/gbiCmgQm

Data isn’t just about understanding the past—it’s about shaping the future. Predictive analytics empowers healthcare organizations to move from reactive to proactive care—reducing wait times, optimizing team performance, and ultimately improving patient outcomes. Learn more in our latest blog: https://lnkd.in/gTD8FiKd

Healthcare is at a tipping point. A national decline in employee engagement. Burnout is rising. And the gap between providers and leadership? It’s only growing. It’s not just a warning sign—it’s a call to action. At #HX25, our Chief Clinical Officer Jessica Dudley, MD hosted a panel of six trailblazers making significant strides on well-being and retention of the healthcare workforce. Today, she shares six strategies for re-shaping well-being and retention efforts that move the needle: https://lnkd.in/gbz27sxn

Leadership in healthcare isn’t just about efficiency—it’s about empowering caregivers and building trust with patients. Compassionate Connected Care (CCC) is a framework that drives both patient experience and operational excellence by: ✔️ Reducing staff burnout ✔️ Improving patient trust ✔️ Enhancing financial performance Learn more about how we can support your organization with operations improvement and Compassionate Connected Care in the latest blog from Mary Jo Assi, our Associate Chief Nursing Officer and Strategic Consulting Partner: https://lnkd.in/gAzgn7GN

In healthcare, standing still isn’t an option. The best organizations aren’t just innovating—they’re constantly improving. Season 2 of PG Pulse kicks off today with a dynamic conversation between two CEOs and longtime friends, Patrick Ryan and Jeffrey Flaks from Hartford HealthCare. They’re pulling back the curtain on: ⚙️ How to balance cutting-edge tech with the fundamentals of great care 🤝 Why healthcare isn’t just about treating patients—but partnering with them 🌎 The power of community investment, from street medicine to pop-up clinics Listen now: https://lnkd.in/gFtVCHQT