Quantum Metric

Say goodbye to hours spent analyzing customer sessions with Felix AI. Powered by Google's Gemini Pro, Felix instantly summarizes user behavior, offering actionable insights and quantified experiences in real-time. 🚀 But, wait there's more: 😲 Pose questions to Felix to learn more about an experience. 🤩Incorporate Felix directly into your VoC channels. 🤯 Use Felix to supply your agents with call center scripts. And this is just the start of how #FelixAI can transform the way you listen to your customers! Learn more about Felix and Explore our complete #QMSpringLaunch: https://bit.ly/3U38ush

How are your Cyber Monday sales shaping up? 🧐 We've been tracking real-time customer behavior and here's what we've found so far: 💻Less people are browsing during the workday - with lower traffic volumes than Black Friday and 82% of traffic coming from mobile. 💸 Many consumers waited until today to buy - with a big surge in conversions compared to Black Friday - making it a good time for personalized deals and add-ons. 😡 More purchases means more frustration - the highest we've seen across Cyber 5, despite a 25% drop in error rates. Now is the time to look beyond common API errors, and identify friction points such as unclickable images, confusing form fills or bad promo codes. 📲Keep leaning into your mobile app - Mobile apps are seeing conversion rates that are 2X higher than mobile web with higher intent buyers. What's your biggest Cyber Monday challenge so far? Share your experiences in the comments below and stay tuned for more insights.

Peak seasons aren’t what they used to be. Consumer habits are reshaping the calendar, and digital teams are feeling the impact. Join Lori Niquette, Director of Data Storytelling, and Megan Hastings-Barile, Director of Insights Services, as they unpack the latest insights from our benchmark report, The Fall of Peak. What you’ll discover: 😴 How frequent sales are rewriting the rules of urgency for consumers. 😡 The gap between consumer expectations and digital leaders’ priorities during peak. 🤩 Proven strategies for continuous optimization and cross-channel feedback loops. 📅 Don’t miss out—watch on-demand: https://hubs.ly/Q02ZpMTF0

Ready to revolutionize your digital analytics? Join Russell Efird, Head of North America Partnerships at Quantum Metric, on Google Cloud's Marketplace Exchange. Discover how to leverage the power of AI and cloud technology to: 👉 Uncover hidden insights: Dive deep into user behavior and identify opportunities for improvement. 👉 Optimize digital experiences: Make data-driven decisions to enhance website and app performance. 👉Drive business growth: Deliver personalized experiences that resonate with your customers. Watch the full episode of The Ultimate Guide to Partnering here: https://hubs.ly/Q02ZpQpv0

What drives sustained growth in a competitive industry? For us, it’s simple: empowering businesses to build better digital experiences and solve their most critical challenges with speed and confidence. At Quantum Metric, every innovation, collaboration, and insight comes back to that mission—and it’s why we’re honored to share that we’ve been named to Deloitte’s Technology Fast 500 list for the fifth year in a row. Thank you to our team, customers, and partners for making this possible. We’re excited to keep growing, learning, and innovating together. #DeloitteFast500

Ready to elevate your Quantum Metric expertise? 🎓 Quantum Metric University (QMU) is now available as a pre-conference add-on at Quantum LEAP 2025! Join our platform experts for hands-on training that will help you get even more value from your data. With tailored courses for every level, you’ll walk away ready to supercharge your impact. Course Highlights: ✏ Foundations for Beginners: Master the basics of funnel optimization and segmentation. 💡 Advanced Analytics: Build custom dashboards and tell data stories that drive action. ⚙ For Engineers: Take event tracking to the next level and solve complex challenges. Add QMU to your registration today and make the most of your time at #QuantumLEAP2025!

How can generative AI transform customer conversations? Join us on Wednesday, November 20, for a LivePerson-hosted webinar to learn how United Airlines turned passenger pain points into success stories with the power of generative AI and actionable insights. Featured speakers include: - Ryan Saunders, Strategic Account Director, LivePerson - Angelica Zdanewicz, Senior Manager, Contact Center Channel Strategy, United Airlines - Danielle Harvey, Global VP, Head of Travel & Hospitality, Quantum Metric Explore how AI and collaboration are reshaping the travel experience. 👉 Save your spot today: https://hubs.ly/Q02YM0h10

Quantum Metric is proud to sponsor #Opticon2024, taking place November 19-21 in San Antonio! Looking forward to connecting with industry leaders and exploring how we can continue creating better digital experiences together.

The new peak season? It’s every season. With more sale days throughout the year, consumer expectations are shifting to longer browsing times with the average consumer visiting a site at least 3 times before they make a purchase or booking. Our latest benchmark report, The Fall of Peak, digs into the why behind these habits and what they mean for peak strategies for the holidays and into 2025. So, what did we uncover? ✴️ Sales urgency is dropping with 40% of consumers feeling less of a need to shop during major promotional events. ✴️ Digital traffic is shifting from peaks around sale times to consistent engagement levels year round. ✴️ Conversions rates for fall 2024 dropped at least 5% as more consumers take time to consider their purchase. ✴️ Payments is a point of concern with 51% of consumers testing their payment options on a site days before they take action. ✴️ Continuous monitoring and optimization is necessary when just 23% of consumers report site issues or frustrations. So, what resonates most with the changes you've seen in your business?

Does more data create more problems for Gen AI? In the second episode of our Analytics AI-ssentials series, Zeba H., Customer Engineer at Google Cloud, will join Quantum Metric's Adam Dille, to dig into what the right data foundation looks like for Gen AI, touching on topics including: -The critical role of data quality in AI projects -Misconceptions surrounding data volume and AI performance. -Where human guidance can ensure data quality and ethical AI outcomes. -And more! Register to join us on November 14 at 9am PT: https://hubs.ly/Q02XZHYv0