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Join us for an exclusive Q&A-style webinar with Steve McGee, Panel Manager at OnePoll, hosted by Dan Fleetwood, President of Research & Insights here at QuestionPro. This session will explore how OnePoll successfully manages its research panel using communities. From recruitment and engagement to long-term panel retention, Steve will share the strategies OnePoll uses to maintain a high-quality panel and how they balance qualitative and quantitative research to maximize insights. You'll also learn the 10 key steps to building and managing a thriving research community, including best practices for recruitment, engagement, and incentive programs. Key Takeaways: ✅ How OnePoll Uses QuestionPro Communities: A behind-the-scenes look at how OnePoll transitioned and manages its panel. ✅ Building and Retaining a High-Quality Panel: Strategies for recruitment, engagement, and ensuring long-term participation. ✅ Balancing Quantitative and Qualitative Research: How OnePoll conducts large-scale surveys while exploring quali-quant opportunities. ✅ The Role of Incentives & Communication: How behavioral economics, rewards, and regular updates keep panelists engaged and responsive. 📌 Can’t attend live? Register anyway to watch the webinar on-demand and get the slides after the session.

CX teams invest time and effort into mapping customer journeys, yet many maps never lead to real improvements. They highlight pain points but don’t drive action. So, what makes the difference? On February 25, join Dave Seaton, creator of the DARMA™ method, to learn how to build journey maps that do more than just look good—they fuel customer-centric change and business impact. We’ll cover: - Why so many journey mapping initiatives fall flat - A framework for creating maps that inspire action - How AI is transforming the future of journey mapping Don’t let your journey maps go to waste. Register now and start turning insights into results: https://hubs.li/Q036QFL40 #CustomerExperience #JourneyMapping #CXBS

AI is rewriting the rules of customer experience and voice of the customer—are you keeping up? From predictive analytics to real-time journey orchestration, our expert panel is breaking down the biggest shifts shaping CX in 2025. Key topics: - AI & hyper-personalization (because one-size-fits-all is outdated) - Chatbots & messaging (AI that actually understands customers) - Customer data unification (no more siloed chaos) - Employee experience = CX success (happy teams drive loyalty) Join us live on February 20th at 11 AM CT for this must-attend discussion! Save your spot: https://lnkd.in/gAwUwqty #CX2025 #AI #CustomerExperience #FutureOfCX

Healthcare’s talent shortage is real—how can organizations attract, engage, and retain top professionals? Join HealthPulse as we explore the 3R Strategies: Recognition, Recruitment, and Retention. Learn how workplace culture and employee engagement can help solve this growing challenge. Key takeaways: - Understanding the healthcare talent shortage: Why hiring and retention are more difficult than ever. - The role of employee engagement: How a strong workplace culture impacts recruitment and retention. - Practical strategies for healthcare leaders: Actionable steps to improve recognition, strengthen hiring processes, and reduce turnover. When: Wednesday, February 26th at 10 AM CT Where: Virtual (Register here: https://lnkd.in/dbr2NC5t) Don’t miss this opportunity to gain insights that can reshape your healthcare workforce. Save your spot now!

What challenges are you facing in career development in the age of AI? Join Piyush Mathur, Sanja Licina, Ph.D., and Cecil Puvathingal for a conversation on how companies are navigating career growth in the GenAI era, what’s working, what’s not, and the key skills HR leaders need to focus on. We’ll cover real-world examples, including how organizations are using AI-driven platforms like SkillsBridge AI and QuestionPro to support upskilling. Register now: https://lnkd.in/gKEt72b9

AI is reshaping how businesses understand and engage with consumers, but is it helping or creating more distance? In our latest on-demand webinar, industry experts Stephen Kraus, Jon Last, and Dan Fleetwood break down how AI and automation are reshaping consumer expectations and business strategies. The answer isn’t one-size-fits-all, but one thing is certain: AI’s impact on consumer behavior is something every brand needs to watch. 🎥 Watch the full discussion here: https://hubs.li/Q0369DYx0

Customer journey mapping is a powerful tool, but many CX professionals invest time and resources into creating journey maps that fail to deliver meaningful business results. Join journey mapping expert Dave Seaton as we go through the common reasons customer journey maps fail, and how to use them effectively to lead true customer-centric transformation. We’ll break down how DARMA™ ensures that companies understand their customers and discover how to invest their limited resources to improve both customer experiences and business results. Finally, we’ll look ahead at the future of journey mapping and how technology and AI are enabling the transition from two-dimensional journey maps into multi-dimensional journey models. Takeaways: - Why half of customer journey mapping initiatives fail to drive any improvements and what to do differently - What’s the DARMA™ method for creating compelling customer journey maps that inspire action - Explore the future of Customer Journey Mapping in the age of AI Whether you’re new to journey mapping or looking to refine your approach, this episode will provide practical strategies to make your maps a catalyst for measurable business success. About the guest speaker: Dave Seaton is an award-winning consultant, entrepreneur, and founder of Seaton CX, a customer experience consulting firm, helping companies grow profitably by understanding and serving their customers. Creator of the DARMA™ method for customer journey mapping, he’s helped clients transform their customer journeys in diverse industries including healthcare, cybersecurity, telecom, manufacturing, software, nonprofits, and education. He won the 2020 North American Customer Centricity Award, co-authored the Customer Experience Book of Knowledge published by the CXPA, and has been featured as a speaker at international conferences, including TSIA, Customer Contact Week, and ICMI. Dave is a proud resident of Colorado Springs, Colorado, and an avid outdoors person. He’s explored 13 National Parks and has 50 more to cross off his list.

When it comes to customer experience, especially in contact center, how much impact does GenAI really have? In this week’s #TuesdayCXThoughts, Keatext AI and our guest author Narjes Boufaden breaks it down: - How Gen AI helps cut through noisy customer conversations - Where it falls short in delivering real, data-driven insights - Why CX leaders need more than AI-generated summaries to drive real improvements If you're thinking about using AI to enhance customer care, this is a must-read: https://lnkd.in/enwvjjWR

Here is a clip from our Bonus Q&A for one of our most popular webinars to date! We have Chris Robson and Dan Fleetwood tackle the most burning questions that came out from our "Beyond the real: How synthetic data is transforming market research" webinar. To watch the original webinar: https://hubs.li/Q0364C9X0 To watch the Q&A: https://hubs.li/Q0364Tp50

In this third edition of the QuestionPro CX trends guide, we’re bringing together our seasoned CX professionals Raj, Nick, Manjiri, Ken, and Thomas for their exclusive take on the key trends shaping customer experience in 2025. AI-driven personalization, customer journey orchestration, and seamless omnichannel experiences are no longer optional, they’re mission-critical. Join us for a power-packed discussion where our panel will go through the biggest CX shifts of 2025 and share actionable strategies to help you stay ahead. What’s on the agenda? - AI & Predictive Analytics: With 78% of consumers considering hyper-personalization crucial, brands must move beyond one size fits all experiences. - Customer Journey Orchestration (CJO): Why static journey maps are dead and how real-time orchestration is the future. - Customer Data Platforms (CDPs): More than 55% of consumers expect brands to unify data from purchases, feedback, and support to improve their experiences. - Chatbots & Messaging Apps: How AI-driven conversations are transforming omnichannel CX. - Employee Experience (EX) & CX Success: With 71% of consumers stating that happy employees impact their brand loyalty, EX is no longer just an HR concern, it’s a CX imperative. Don't miss out and make sure to add it to your calendar. See you on Thursday, February 20th at 11:00 AM CT.