Quilt

The CRM is dead, and LLMs killed it. Or, slightly less provocatively, LLMs have 10xed the potential of interacting with customer data. My friend Zach Lawryk and I spoke to dozens of founders, GTM leaders, and VCs over the past several months. Our conclusion is that, in 12 months, your relationship with customer data will change. In 24 months, it will be virtually unrecognizable compared to the SFDC reporting + activity tracking of today. Read the blog post to learn why and how 👇 And some quick highlights: 🌍 The CRM is the single most important piece of software for the GTM organization. But it doesn't provide a true customer 360, and no one loves it. 🗻 With LLMs, you can now reliably query unstructured data similar to your structured data. CRMs are the source of truth of structured customer data. But there is 10x more unstructured data waiting to be tapped. 🌐 In the future, a single aggregation and reporting layer will emerge over all of the structured and unstructured data in the organization, the CRM being one of these data sources. 🔎 Manual data entry will be a thing of the past, and GTM teams will have on-demand visibility and insights that is currently impossible. You will have a true customer 360. #CRM #LLM #AI #Sales

🥁 Introducing link sharing in Quilt questionnaire assistant! 🥁 Collaborating on questionnaires just got a lot easier. You can create and share a link to specific questions you’re working on and share with your teammates to approve or comment on easily. Check it out at Quilt!

🥁 Introducing two new views for our Questionnaire Assistant! 🥁 1. List view: View outstanding questions you need to review or approve in a list. This a clutter-free workspace allows you to go through questions in lightening speed. 2. Focus view: This view allows you to zoom into one question at a time, view the source of the answer and answer history. We’re committed to building the most delightful RFP automation product that you have seen. Are you also dealing with an annoying amount of RFPs? Partner with us at Quilt.

We had a blast hosting 100+ solutions engineers in our first ever virtual fireside chat with Zach Lawryk last week. Here are some nuggets: 1. SEs need to be fluent in AI to be effective in SE orgs of tomorrow, and it takes effort to gain the fluency. You can use ChatGPT to help! 2. The best SEs have a good mix of intellectual curiosity, creativity, and business value understanding, plus humility. The most important quality is being a good human being. 3. There is a surge of interest and excitement for AI, but it’s sometimes in advance of real use cases. SE teams at AI companies need to cut through the noise and help stakeholders understand real business impact. Some top use cases that are making real impact today: customer support, knowledge retrieval, and coding assistance. 4. When empowered by AI, SEs have a huge role to play in the future of technical organizations. Follow us Quilt to learn about future events like this!

One of our customers surpassed 5,000 questions answered with Quilt last month! 🎉 That’s over 450 hours saved that would have otherwise been spent hunting for answers in Confluence. If you’re looking to scale knowledge across your GTM organization and give your reps and SEs valuable time back, let’s connect.

Excited to announce our integration with Gong! This integration was widely requested and has been a highly valuable feature for our customers. You can easily pull in call transcripts from Gong as a knowledge source and access knowledge of your best AEs and SEs real-time. Still searching for answers frantically on a customer call? Get started with Quilt today!

When we last hosted a happy hour with Zach, many SEs shared that they wanted to hear more from Zach about his perspectives from leading SE orgs at Slack, Box, Rippling, and now at OpenAI, and here is your opportunity. We’re thrilled to announce a Fireside Chat with Zach on October 23 at 12pm PT via Zoom. Bring any questions you may have about leading and scaling a world-class solutions organization and RSVP here!

Our engineering team has been hard at work, and (drum roll) 🥁… We’re excited to announce our integration with the Microsoft Suite - SharePoint and OneDrive! This is a feature our pilot customers have used for some time, and we’re excited to roll it out more broadly. With this new integration, we are able to support most major file management systems an organization would need. Check it out at quilt.app!

What will happen to the future of GTM? 🤔 Our panelists Everett from Clay, Ayan from Ampersand, and Quilt’s own CEO Daniel weigh in at our Dreamforce afterhour panel last week. What’s your prediction? 👀 #AI #GTM #Dreamforce

Excited to co-host a panel about AI in GTM with founders and GTM leaders Everett Berry from Clay and Ayan Barua from Ampersand next Wednesday. We’ll talk about how GTM teams will use AI in the future, how the relationship of GTM orgs with customer data evolved, and what’s real vs. hype. Would love to catch up if you’re in town for Dreamforce! RSVP here 👉 https://lu.ma/r44zv08u