Raise a Hood

We know how important it is to listen to our customers; we launched our new website last month, and while we think it’s a big step forward, we also know it’s far from perfect and we want to hear your thoughts. Your insights could help shape the future of Raise a Hood! Specifically: - What do you like? - What can we do better? - Is the customer journey logical? - Is our content compelling? What’s in It for You? Win the ultimate sidekick for your morning coffee—a custom Raise a Hood Yeti coffee mug! This isn’t just any mug; it keeps your coffee steamy hot for 17 days and is tough enough to drive a nail into oak wood (guaranteed or your money back). How to Participate: Go to www.raiseahood.com, go to the home page, punch in any Phoenix ZIP code (like 85001) as your location. Then: - Speak to our live Telemechanics - Test out GUS, our AI engine, to better understand your problem. - Check for any open recalls on your vehicle in My Garage - Use it as a helpful reference for all your service and maintenance needs. Send Us Your Thoughts: Please send your feedback to info@raiseahood.com. We’ll announce the winner, who gave us the most helpful feedback, in just two weeks. Thank you for helping us improve Raise a Hood. YETI, Frank Leutz, Lane Bridwell, Jeffrey Artzi, Cal Pascanu, Steve Rozansky, Amy Decker-Haas, Dave Ware, Cathy Droz

We love it when customers have such a good experience that they proudly share it with others. Thanks Dariush Sabi!

$4,000 Back in a Young Customer’s Pocket, Just in Time for Christmas! We had a customer's BMW 5 series developed a coolant leak, the dealership quoted $5,700 for repairs. Frustrated and considering selling the car, he reached out to us for advice. We connected him with a trusted specialty shop that completed the repair for $1,700—70% less than the dealership’s estimate. He saved $4,000 and decided not to sell his car. Stories like this are why we’re here—to make repairs more affordable and less stressful. Read the full story Here: https://lnkd.in/g6Nu5sem Dariush Sabi, Ali Wall

You Spoke, We Listened: Raise a Hood’s New Website is Live! Your feedback shaped our transformation. Our new site is: ✅ Simpler: Fresh design with clear navigation. ✅ Faster: Essential tools and info front and center. ✅ Smarter: Expanded functionality to get more done. We even posted an article on our website outlining how came to this design, and why.  Pushing through our own biases and listening directly to our customers! https://lnkd.in/gGkBuZHj #RaiseAHood #CustomerFeedback #Innovation #WebsiteLaunch

One of society's biggest challenges is confirmation bias. With endless information at our fingertips, it’s easy to lean into content that aligns with our values, deepening tribal divisions. We latch onto narratives, saying, "I’m part of team ______," and find articles, videos, or podcasts to prove we’re "right." As founders, we work to avoid this trap. We listen to supporters, mentors, and critics because the best answers usually lie somewhere in the middle. But entrepreneurship adds its own challenge: breaking new ground means doing things differently, which can seem impractical or off target. Remember when Bill Gates dismissed the internet in 1993 or Ken Olsen claimed in 1977 that no one would want a home computer? Being overly reactive to criticism risks conformity, while ignoring feedback leads to inflexibility. Both paths carry risks. Success lies in balancing conviction with adaptability—a lesson I work on daily. Elon Musk said, “Starting a company is like eating glass and staring into the abyss.” The glass represents the daily grind and pain of building something new, while the abyss symbolizes taking risks and facing uncertainty without guarantees. That balance of discomfort and uncertainty defines the entrepreneurial journey. So, we changed. When we launched our first website, we embraced boldness—tech-forward, edgy, and unconventional. While some appreciated it, many of you shared feedback: it felt too bold—dark, complicated, hard to navigate, and unclear in its value proposition. In an industry where trust is already a challenge, a “dark and edgy” website didn’t inspire confidence. We heard you. For the past six months, we’ve worked hard to rethink every aspect of our website. Here’s what’s changed: ✅ Simpler Design: We lightened the colors, refreshed the logo, and focused on clarity over flashiness. ✅ Improved Navigation: The layout is intuitive, and returning visitors now land on a functional homepage, not a marketing-heavy landing page. ✅ Enhanced Features: Key tools and information are now front and center—no need to dig through menus or create an account to find value. ✅ Expanded Functionality: We’ve streamlined the experience and added tools to help you get more done faster. This redesign reflects who we are and the trust we aim to build. It’s a direct response to your feedback. I’m incredibly proud of what our team has accomplished, and I believe this new website is a better reflection of our mission. With great humility, I invite you to visit the site at www.raiseahood.com. Your input shaped this version, and it will continue to guide what we do next. Thank you for your trust and honesty—it’s what drives us forward.

We are thrilled to announce that Cathy Droz, a trailblazer in automotive fairness and author of A Woman’s Guide to Buying a Car with Confidence, has joined our team at Raise a Hood! Cathy’s decades of expertise in empowering women and advocating for transparency perfectly align with our mission to lower vehicle ownership costs and build trust in auto repairs. Learn more about Cathy’s journey and how we’re addressing bias in the automotive industry: Read the full story here.https://https://lnkd.in/gMbgbgPd #RaiseaHood #CathyDroz #AutomotiveInnovation #Empowerment #Fairness Cathy Droz Dave Ware, Michael Petersen, David Wu

Traveling for the Holidays, and your fuel economy isn't what it was when you went on your summer vacation. Here's why. Safe travels and Happy Thanksgiving! Learn more here: https://lnkd.in/gcyM5ryg Cathy Droz. Dave Ware. Frank Leutz. Jeffrey Artzi, Lane Bridwell

We just published a short article on why your tires go low as colder temps set in. They are not failing, but simply following the Ideal Gas Law. Take 2 minutes and check your tire pressure this fall!! Learn more here -> https://lnkd.in/dJxdwzRq

Don't you wish every time you had a problem, an answer was just a phone call away?

Success Story of the week. Sometimes, all we need is a little guidance. Melissa was telling her friend about the time she felt completely stuck with her 2016 Chrysler 200. She had already poured hundreds of dollars into it—new tires, shocks, struts, and even a professional alignment. But after all this work, the car was pulling to the right, and it was driving her crazy. "I was seriously worried there was something major I was missing," she said. "The thought of spending even more money was really stressing me out." Out of desperation, Melissa decided to give Raise a Hood a try, not knowing what to expect. She was just hoping for some straightforward advice, something she felt had been missing from her previous experiences. "Within minutes, I was connected with a Telemechanic, and honestly, I felt the tension leave my body," she recalled. Her Telemechanic explained that all the work she had done was covered by a nationwide warranty—12 months or 12,000 miles—meaning she could have the car checked again without spending a dime. Core lesson: Ask questions and lean on experts when facing car troubles. Melissa found peace of mind with just a free 10-minute phone call "I couldn’t believe it," she said. "It made me wonder—would another shop have told me that, or would they have turned it into another expensive repair?" That experience taught her that sometimes all you need is a little guidance. A free, 10-minute phone call with Raise a Hood had given her the peace of mind she needed. "It’s like having a mechanic in the family.