RESER | European Association for Research on Services

RESER 2025 is coming! Get ready! Meet the university that will host the 35th RESER International Conference! 🌟 🔝Established in 1987, the School of Economics of the Tor Vergata University of Rome is committed to excellence in research and teaching, as shown by the research awards and the worldwide ranking position. More than 7,000 Italian and foreign students are enrolled in different programs. The teaching staff comprises professors, teaching assistants, and many PhD students, as well as visiting professors and experts from the business world. The team is highly qualified and shows a long track record of teaching experience, publications in international journals, and a consolidated international reputation. 📍For more information, visit the links below: https://lnkd.in/ehGJxi7m https://lnkd.in/eUMKS7pi #reser2025

👉 At the 34th RESER International Conference, we began a new cycle of leadership for the association. 🤝 On behalf of the entire RESER community, we warmly welcome our new President, Lars Fuglsang: Dear Lars, We are honored to have you at the helm of the association and confident that your experience, vision, and commitment will bring invaluable contributions to the future of RESER. We are certain that under your leadership, RESER will continue to foster collaboration, innovation, and the advancement of service studies, while remaining an inclusive and welcoming space for all. Please count on the support of our community at every step of this new journey. We are excited to work alongside you and to build a new chapter in the history of RESER together. With respect and gratitude, The RESER Community

👉 Among the special moments that followed at the 34th RESER International Conference was the closing of a cycle of leadership within RESER. 🤝 The entire RESER community extends its deepest gratitude to Monnoyer Marie-Christine, who served as President of the association with excellence and distinction: Dear Marie-Christine, It is with deep admiration and gratitude that we celebrate your remarkable journey as President of RESER. From the very first steps of this association, your vision has been instrumental in transforming ideas into a vibrant and dynamic association. Your dedication to creating an inclusive and accessible space for all is a legacy that shines through every research initiative, project, and partnership that has flourished under your leadership. With respect and gratitude, The RESER Community

🌍✨ Uma jornada que mudou minha vida para sempre! Voltei recentemente de uma das experiências mais emocionantes da minha vida: meu primeiro congresso internacional, o RESER 2024, em Helsinki, Finlândia. Ao embarcar rumo a esse país nórdico, levei comigo um sonho: apresentar meu primeiro artigo científico sobre a adoção de Inteligência Artificial nas empresas, tema que venho estudando com tanto empenho no meu Doutorado. Mal sabia eu que esta viagem me proporcionaria muito mais do que um simples trabalho apresentado. Logo nos primeiros dias, fui mergulhado em uma troca intensa de conhecimento com outros PhD Students do mundo todo – Alemanha, Japão, Itália, França e tantos outros. Fiz amigos, ouvi histórias e descobertas, e vi o quanto o conhecimento pode ser transformador. Participei de sessões de debate que desafiaram minha mente e abriram portas para novos olhares sobre a inovação em serviços. Cada troca, cada conversa, enriqueceu minha visão e me encheu de vontade de ir além. E as novas experiências não pararam por aí. Conhecer a cultura nórdica foi algo especial – tão diferente da nossa realidade sul-americana. Ver a neve pela primeira vez, sentir o frio cortante e ao mesmo tempo revigorante, explorar as belezas da Finlândia e até cruzar as fronteiras para visitar a Estônia, um país de uma beleza rara... Sinto que cada detalhe desta viagem ampliou meu horizonte e me fez enxergar o mundo com outros olhos. Como se tudo isso já não fosse emocionante o bastante, na volta ao Brasil, fiz uma parada estratégica em São Paulo, onde tive a honra de apresentar mais dois artigos científicos no SemeAd FEA-USP – um dos maiores eventos de administração do Brasil na maior universidade da América Latina. Ao lado do meu orientando, João Caldeira , vivi a satisfação de dividir nossos estudos e aprendizagens. Foi um momento de realização profunda, cercado de pessoas que, assim como eu, têm a ciência e o desejo de transformar o mundo como propósito de vida. E agora, ao olhar para trás, vejo o quanto essa jornada é resultado de algo que sempre carreguei comigo: acreditar em mim mesmo, mesmo quando o caminho não era claro, mesmo quando os desafios pareciam grandes demais. Sempre soube que cada pequeno passo dado com determinação me traria mais perto dos meus sonhos. E posso dizer, com orgulho, que essa confiança inabalável me trouxe até aqui. Este é apenas o começo, e ainda há tanto por conquistar. Que minha trajetória inspire outros a nunca desistirem dos próprios sonhos, a acreditarem no poder dos pequenos passos diários – eles são os que realmente nos levam longe. Thank you so much to the RESER | European Association for Research on Services organizers (VTT, Arho Suominen, Kirsi Hyytinen, Monnoyer Marie-Christine) and to all the amazing friends I made from around the world (Jonas Eichholz, Luciana Oliveira Militão, Tobias Schrage, Chi Sheng Liu, Bobby Cheng) . Here’s to more journeys, more discoveries, and more dreams coming true. 🌍💫

𝐑𝐞𝐟𝐥𝐞𝐜𝐭𝐢𝐧𝐠 𝐨𝐧 𝐑𝐄𝐒𝐄𝐑 𝟐𝟎𝟐𝟒: 𝐀𝐧 𝐈𝐧𝐬𝐩𝐢𝐫𝐢𝐧𝐠 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 ✨🌍 A week ago, I was at the 34th RESER International Conference in Helsinki, Finland, organized by RESER | European Association for Research on Services and VTT. 📊🌍 It’s incredible to think that a week has already passed, time truly flies with so many commitments in this line of work! ⏳ The first day of RESER 2024 started with a Pre-Conference Workshop for PhD students, featuring Prof. Arho Suominen’s (VTT) keynote on writing high-quality articles, the content was truly inspiring, and I am very grateful to the professor, who was extremely available and willing to answer all my questions throughout the conference 📝✨ and a roundtable for research feedback where I received a first group of very valuable feedback 💬. Prof. Peter Smith (Université de Lille) shared insights on the European statistical system 🌐, while Professors Luna Leoni and Arho Suominen discussed PhD career paths 🎓 In the afternoon, leaders addressed global challenges 🌍💡. Finland’s Minister of Science and Culture, Sari Multala, opened, followed by VTT’s Jussi Manninen. Keynotes from Prof. Matthias Weber (AIT) and Prof. Toni Ahlqvist (Turun yliopisto - University of Turku) explored sustainable approaches 🌱🤝. Later, Prof. Piia Wollstén and Prof. Anni Orttenvuori-Ganter discussed Espoo’s initiatives 🏙️, while Prof. Anna Leinonen (VTT) led a session on the social value of sustainability 🌿. The day ended with reflections by Prof. Kalle Kantola 🔍 Day two began with a welcome by Dr. Kirsi Hyytinen and Prof. Arho Suominen, followed by Prof. Paula Kivimaa’s (Finnish Environment Institute (Syke) - Suomen ympäristökeskus (Syke)) keynote on sustainable governance 🌱💼, with insights from Prof. Lars Fuglsang and Prof. Tiziana Russo Spena. The morning included the RESER General Assembly presided over by President Prof. Monnoyer Marie-Christine 📜 Then I presented my paper in a parallel session and it was a privilege to receive very valuable feedback from a very authoritative audience 🎙️📝. These two inspiring days were full of debates and global connections 🌍✨ I want to thank RESER, VTT, Aalto University - Dipoli, and the entire inspiring RESER network for making this event possible. Looking forward to RESER 2025 in Rome! 🇮🇹 Special thanks to my co-author, Dr. Antonella Monda, for her invaluable support, and to Prof. Luna Leoni for her guidance and inspiring advice to me and many young researchers🌟 Finally, my most sincere gratitude goes to my supervisor and mentor Prof. Paola Paniccia for her constant encouragement and for giving me the opportunity to participate in such stimulating conference. 🙏✨ Daje tutta! Jon Sundbo Sofi K. Sylvie Mercier Daisy Bertrand Emmanuel Fragnière Roland Schegg Sari Vainikainen Juha Oksanen Tom Tamlander Tobias Schrage Noemi Imboden Jonas Eichholz Abner Santos Belém Anton S. Bobby Cheng Elena Palani #RESER2024 #ResearchInspiration #GlobalConnections

🔛 One of RESER | European Association for Research on Services's objectives is to provide doctoral students with opportunities to refine their research for future publication in academic journals. 🔝In this regard, RESER organized a workshop for doctoral students. The workshop fostered an environment conducive to critical feedback, networking, and skill development, empowering students to advance their research for high-quality academic publication. 🔝Arho Suominen made a significant contribution to this moment by presenting the topic: "How to Write a High-Quality Scientific Article?" Following this, Luna Leoni and Arho Suominen shared insights from their respective academic and professional experiences with the doctoral students. 🔜 All discussions at this meeting were highly productive. We will continue working to further encourage doctoral students' participation in the RESER workshop. Stay tuned for RESER 2025!

🇫🇮 Exactly one week ago, we commenced the 34th RESER International Conference in Helsinki, Filand, organized by RESER | European Association for Research on Services and VTT. 💬 It was an intensive two days during which we had the opportunity to explore highly relevant contemporary topics, such as Governance of Sustainability Transitions, Innovations in Solving Grand Challenges and Future Transformative Challenges for Society. 📚 We were joined by experienced professionals from research and innovation institutes, who contributed richly to the discussions. ✅ We also shared memorable moments, including the recognition of Monnoyer Marie-Christine for her dedicated service as RESER President and the appointment of Lars Fuglsang to continue this important work for service researchers. We approved the new RESER statute! 🏛️ At the closing dinner, we also had some memorable and moving moments! We’ll be sharing some highlights from the event in the coming days. Stay tuned! 📍RESER 2025 in Roma is comming … 📧 Today, RESER sent an email with event photos to the participants. We also included a link to a brief survey. 📍We will appreciate your feedback!

𝗚𝗿𝗲𝗲𝘁𝗶𝗻𝗴𝘀 𝗳𝗿𝗼𝗺 𝗥𝗘𝗦𝗘𝗥 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝗛𝗲𝗹𝘀𝗶𝗻𝗸𝗶 🇫🇮 𝗛𝗼𝘄 𝘁𝗼 𝗯𝗼𝗼𝘀𝘁 𝗦𝗗𝗚 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻? 🌎 - Only 15 percent of SDG targets are on track at half time of 2023 agenda - Applying Science, Technology, Innovation & Data (STI+D) are realized as game changer - Our paper introduces the "SDG Flywheel" for building momentum and breakthrough in SDG implementation    𝗧𝗼𝗽 𝗙𝗶𝗻𝗱𝗶𝗻𝗴𝘀 - Meta SDG 17 "Partnerships for the goals" is a call for value co-creation - Digital Platforms with Service Dominant Architectures matter for creating momentum and breakthrough for STI+D application and bold SDG implementations with - Transformative Services that create improvements in the well-being of individuals, communities and the ecosystem Please find attached the presentation and in the commentary the full paper link. As authors we - Eric Schott, Peter Weiß, Markus Frosch, Markus Warg-, we would like to thank in particular the service science communities for promoting understanding of excellence in service innovation to benefit people, business, society and environment: International Society of Service Innovation Professionals (ISSIP); Jim Spohrer; Michele Carroll; ServCollab; Ray Fisk; The Naples Forum on Service; Cristina Mele; Francesco Polese; ahfe international; Christine Leitner; RESER | European Association for Research on Services; Arho Suominen; Kirsi Hyytinen. Special thanks to the session chair Arho and the session participants Isger Glauninger, Noemi Imboden; Janina Harmanen; Anne Toppinen; Anu Seisto; Tom Tamlander; Institut für Service Design - IfSD.Hamburg

To open the 34th RESER International Conference, we had the pleasure of welcoming RESER President Monnoyer Marie-Christine, Kirsi Hyytinen and Arho Suominen. Following this, we were honored by the participation of the Minister of Education and Culture Sari Multala, who graciously joined us through a video presentation.

📌 We continue with the brilliant presentation by researcher Peter Smith from the University of Lille. He spoke about 'The development of the European statistical system for services.' Thank you for sharing your valuable knowledge. 📌And to conclude the morning in the best way, we had a panel where experienced professionals, Luna Leoni and Arho Suominen shared insights about their PhD careers. It was inspiring!