Revinate

Do you remember the game “Guess Who”? You’d ask the opposing player a series of yes-or-no questions to try to guess the right character’s identity. If you guess right, you win. Guess wrong, you lose. It’s the same in hospitality. If you can identify who your most valuable guests are and provide great, memorable experiences, they’ll keep coming back. You win. But if you can’t provide the personalized experiences guests have come to expect, they’ll probably end up with a competitor on their next stay. You lose. Revinate is stopping the guessing game, bringing you the technology to make good decisions, fast, and based on real data, not just chance or instinct. That’s why we’ve developed a Customer Data Platform (CDP) that brings all the characteristics and clues about your guests together in one place, so you can see them for who they truly are. And we’ve done it with the most advanced AI-driven machine learning this industry has ever seen to link every guest touchpoint, stay, and interaction together. We’re taking out the guesswork. If you’re with us at #NAVIGATEMiami, stop by our experience center to explore the Revinate CDP and catch a demo. Bank on Revinate and discover more of what our CDP can do for your hotel: https://bit.ly/49Pqjji #CustomerDataPlatform

The customer wants a human connection. That's why they're calling. That's why they're coming there. So really, if we could strip back the criteria, if we could strip back the QA, still measure progress, still measure against metrics, but really spend our time engaging with leaders, engaging with agents one-on-one, that is what drives success. That's what drives revenue.” That’s JC Thompson, GSD, Founder and CEO of Pursuance, describing why the path to an emotional connection with your guests starts with the agent who answers their call. JC first appeared on the podcast in July of this year and spoke to Karen Stephens, The Hotel Moment podcast host and Revinate CMO, about how to set your agents on this path with the coaching and feedback they need to make sense of guest data, apply it to their guest conversations, and meet departmental goals and metrics. Tune in and find out how your hotel can ensure agents make every call inspire a true guest connection and secure a booking, Listen now via the link in the comments! Hotel Moment episodes drop every Wednesday. Subscribe so you never miss an episode. You can also catch episodes on our Revinate YouTube channel. Be sure to hit subscribe! Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

🔗 Data Integration Partner Highlight: Infor 🌍 Infor is a global leader in enterprise software solutions, empowering industries with innovative applications for business management, finance, supply chain, HR, and customer relationships. Their cutting-edge cloud technology and data analytics help businesses optimize performance and efficiency. 🤝 Infor x Revinate Folio Integration: Beyond reservation and profile data, the integration between Infor and Revinate now also syncs folio data to create richer, more complete guest profiles, unlocking powerful insights and personalization opportunities. Together, Revinate and InforHMS are transforming guest data into meaningful connections and exceptional experiences. 🚀

Ever seen a sports team without a coach? No, you haven’t because a team without a coach doesn’t win games. You know who else needs a coach? Your reservations team. They need all the coaching, resources, and support you can give them to keep your voice channel alive and thriving. “It's honestly sad to me how many people are in a position of leadership out there who have no idea how to give people feedback — how to hold people accountable, how to have that conversation, keep retention, and lower turnover.” That’s advice from JC Thompson, GSD, Founder and CEO of Pursuance, explaining the importance of team coaching, especially for your reservations department. JC first appeared on the The Hotel Moment podcast in July of this year and spoke to Karen Stephens, podcast host and Revinate CMO, about why adequate training for reservation sales agents not only prevents departmental turnover but empowers agents to be strategic salespeople when using guest data to personalize conversations and let your brand’s identity shine through. Tune in and find out how your hotel can elevate the performance of your reservations department and have agents meet every metric you set. Listen now via the link in the comments! Hotel Moment episodes drop every Wednesday. Subscribe so you never miss an episode. You can also catch episodes on our Revinate YouTube channel. Be sure to hit subscribe! Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

Tickets for NAVIGATE Austin are officially on sale! Join us at the stunning Hyatt Regency Lost Pines Resort & Spa, just outside Austin, TX, from April 1–3, 2025! 🤠🌳🎟️ This event brings together hoteliers and partners from across North America for inspiring sessions with industry-leading speakers and opportunities for countless new connections — all aimed at helping you grow direct revenue. 🎟️ Grab your ticket! Be one of the first 75 to register to take advantage of early bird pricing. 📅 Mark your calendar, grab your ticket, and we’ll see you in Austin!! #NAVIGATEAustin

We're #hiring a new Enterprise Sales Consultant - DACH in Amsterdam, North Holland. Apply today or share this post with your network.

 Data Integration Partner Highlight: Springer-Miller Systems (SMS|Host) 💡 Springer-Miller’s SMS|Host property management software is a full-service, feature-rich solution. Their guest-centric design allows you to deliver a premium guest experience and revolutionize the way you do business. 🤝 Revinate x SMS|Host: By integrating reservation data from SMS|Host, Revinate creates richer, more complete guest profiles, empowering hoteliers to deliver personalized and memorable guest experiences. We’re proud to support hoteliers in delivering next-level guest experiences through smarter data and seamless technology. 🚀

“The more that you know about your guests, the more you can encourage them to book with you directly, and actually have a great experience when they arrive on property.” The MORE you know, right? Karen Stephens, host of the Hotel Moment podcast and Revinate CMO, is saying here that your hotel can't run on limited data, messy data, or siloed data. Data collection and data application are two things your hotel needs to get right in order to know MORE about your guests, create memorable on-property experiences, and keep them coming back. This week on the Hotel Moment podcast, revisit insights from past guests, Adam Mogelonsky, Partner at Hotel Mogel Consulting Ltd., Jason Pirock, Corporate Director of Marketing at Springboard Hospitality, and Andrew Ladd, CHDM, Vice President of Marketing at Noble House Hotels & Resorts, as they talk about how to ensure your data collection and application practices are seamless and lucrative, so that you reach the right guest at the right time. Tune in and find out how your hotel is getting data collection and application right. Listen now via the link in the comments! Hotel Moment episodes drop every Wednesday. Subscribe, so you never miss an episode. You can also catch episodes on our Revinate YouTube channel. Be sure to hit subscribe! Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

We're #hiring a new Implementation Project Manager in Austin, Texas. Apply today or share this post with your network.

🔗 Data Integration Partner Highlight: RMS Cloud 🌐 RMS Cloud provides an all-in-one property management system (PMS) tailored to streamline operations for hotels and other accommodation providers. 💡From seamless reservations to memorable guest engagement, RMS empowers hospitality properties to boost efficiency and deliver exceptional guest experiences. 🤝 Revinate x RMS: The integration between RMS and Revinate has been updated to now also include Folio transaction data. The Folio data provides hoteliers with a more complete overview of their guest behaviour. By ingesting folio data into Revinate, hoteliers are able to drive advanced segmentation and personalization based on guest spending patterns. ✨ Together, we’re transforming guest data into personalized, unforgettable experiences!