RingCentral

🏈 👏  Let’s hear it for our customers who secured their spot in this year’s NFL Playoffs! Best of luck on the road to the championship. When you partner with our best-in-class communications solutions, you, too, can be a winner and lead your business to success. 💪 

Real-time transcription means real-time connection with your customers. 🤝 Before adopting an AI-driven communications platform with live transcription capabilities, CX team members at The Husband & Wife Law Team took handwritten notes during calls, making it more difficult to connect with customers and focus on conversations. In search of a customer-friendly solution, the team turned to RingCX. The result? Live note-taking that enables stronger, more impactful interactions with every customer. Check out the case study to learn how RingCX is transforming Husband and Wife Law’s customer experience: https://lnkd.in/gu7c9F3w.

At RingCentral, we consistently strive to improve how you communicate with your employees and customers. From real-time AI Notes to smart SMS and compliant call recordings, our AI-powered features are designed to transform how organizations operate. Take a deep dive into these innovations and see how these features can enhance employee efficiency and customer engagement. https://lnkd.in/gt-PP__z

What an inspiring way to kick off 2025! 🎉 We’re thrilled to see this partnership between RingCentral Events (Formerly Hopin) and Women in Sales, combining innovation and community to empower women across the industry. Here’s to creating unforgettable events and driving meaningful impact together this year! 💜✨

Keep every voice heard and every detail captured with live transcription. With real-time transcriptions, calls and video meetings become more inclusive and accessible. Live transcriptions keep everyone on the same page, while closed captions ensure full engagement—whether team members are remote, multitasking, or in a busy environment. It’s about more than attendance; it’s about ensuring every idea is captured and understood. Ready to elevate your meetings? Discover the future of accessibility with RingCentral AI Assistant: https://lnkd.in/gcN33_Eh.

Hundreds of leads and dozens of daily calls are no problem with RingCentral AI Assistant by your side! 💪 RingCentral AI Assistant has become an invaluable tool for managing Kitay Law Offices' heavy call volume, according to Managing Partner Thomas Pivnicny. With AI-powered note-taking on every call, his team saves time and gains real-time insights that boost productivity. Hear how RingCentral AI Assistant, included in RingEX, is revolutionizing not just Kitay Law but the industry as a whole. https://lnkd.in/grJ-zXZz.

Long waits, clunky chatbots, and repetitive questions? 🚫 These are the ultimate CX dealbreakers—and they come at a steep price. Recent RingCentral and Metrigy data show that 25% of consumers will cut ties with a business after enduring long hold times. The solution? AI. AI-powered CX solutions drive loyalty and satisfaction like never before by reducing hold times, enabling smooth handoffs between chatbots and agents, and personalizing every interaction. Explore how AI is transforming customer interactions: https://lnkd.in/g_gqcCAz.

Did you know that SMS marketing is a powerful tool for customer engagement, with a staggering 98% open rate compared to email marketing’s 20% open rate? SMS offers an unparalleled opportunity to get your message in front of customers and has shown to be a secret weapon for small business success. Crafting effective SMS messages requires a delicate balance. Here are 5 tips to help you create impactful texts: ↳ Keep it short and sweet – aim for 160 characters or less ↳ Include a clear call-to-action ↳ Personalize messages when possible ↳ Use urgency or scarcity to motivate action ↳ Provide real value to the recipient Learn more about our Advanced SMS Inbox and discover how you can improve customer engagement, speed up customer support, and decrease marketing costs. https://lnkd.in/gx2et5b7.

Customer service isn’t one-size-fits-all. Strong customer experiences are made by meeting your customers where they are. 💪 Whether it’s a phone call, chat, text, or self-service, offering multiple communication options can mean the difference between customer loyalty and lost opportunities. •Shep Hyken's Customer Service & CX study found that 70% of customers still prefer the phone over other channels for support, with online chat and email following close behind. What’s your preferred way to reach customer service? Let us know in the comments 👇