Sagepath Reply

We are incredibly honored to be named the 2024 Vendor of the Year at NAPA Auto Care’s 4th annual Vendor Partner Summit! A huge thank you to the team at NAPA Auto Care for the recognition. We truly value our partnership and, after 21 years, are excited to continue supporting the growth and innovation within the Auto Care program. Looking forward to continued success and another great year ahead! #VendorOfTheYear #NAPAAutoCare #NAPA

Our MarTech team recently had the opportunity to attend the Agentforce World Tour, where industry leaders gathered to explore the future of Salesforce’s AI-driven marketing technology. Below are some of the key learnings and insights surrounding this new technology and its impact on marketing automation. → Agentforce has emerged as a valuable addition to Salesforce's toolkit, leveraging the ever-relevant power of AI – a trend set to shape the MarTech landscape well into 2025 and beyond.  → Data remains critical to the success of any platform enhancement, and Agentforce excels in environments where seamless data synchronization already established. → Agentforce is well-suited for forward-thinking organizations that prioritize efficiency and aim to maximize their MarTech capabilities. → By streamlining routine tasks through automation, Agentforce enhances workforce productivity, freeing up employees to concentrate on higher-value, strategic endeavors.   Our team is eager to put these innovative solutions into practice and stays dedicated to leading the charge in MarTech advancements.

Our team had the chance to attend Sitecore Symposium this year and learn about the latest Sitecore innovations. The highlight of the event was the launch of Sitecore Stream, an innovative brand-aware AI platform designed to transform content management across all Sitecore products. Built on Microsoft Azure, Sitecore Stream simplifies marketing workflows, enhances productivity, and ensures brand compliance through features like AI-enhanced workflows and generative copilots. This new platform empowers marketers to deliver personalized digital experiences quickly and efficiently, addressing the complexities of modern marketing.    Curious about how these innovations can drive your digital transformation? Read more about our experience and key takeaways:

We're excited to see our partnership with SouthState Bank highlighted. Together, we've transformed the onboarding experience for consumer checking accounts using Salesforce and Kentico, achieving: 📈 53% increase in journey activities 🌟 Email click-through rates above industry averages 🏆 24% SMS click-through rate, 15% higher than standard #CustomerExperience #DigitalTransformation #Banking #SagepathReply #SouthStateBank

Reply is honored to be part of this incredible project! In collaboration with Vaticano, Iconem, and Microsoft, Reply contributed to the digital experience for the digital twin of St. Peter's Basilica. This immersive initiative allows audiences worldwide to learn about St. Peter the man, view the evolution of the Basilica and explore the Basilica’s intricate art and architecture through advanced technology.

A big thank you to our panelists, attendees, and the Sagepath Reply team for making this year's Sagepath Reply Summit a standout success! We explored how enterprises are navigating the AI landscape, testing real-world applications that enhance operations, boost customer engagement, and drive revenue—all with a focus on practical, customer-centric solutions. Special thanks to our incredible panelists 👏: Melissa Minihan, Veritiv Corporation Akash Doshi, Delta Air Lines Scott C. Clark, former CTG Manish Singh, Georgia Pacific Kunal Das, SouthState Bank Sarat Ramayya, Spanx Three key takeaways👇 💡 Prioritize Strategic Use Cases: Focus on high-impact use cases that maximize efficiency and revenue without excessive effort. Implement AI for value, not just for technology's sake. 🔨 Buy vs. Build AI Solutions: Many firms are leveraging technology partners' AI roadmaps instead of building in-house. However, in-house solutions can be better for data security in some cases. 📋 Test Small and Fail Fast: The true value of AI is still largely untested at scale. Embrace continuous testing and measure impact to unlock its potential. Let’s keep pushing the boundaries of AI innovation! #SagepathReplySummit2024 #AIFromHypetoHyperFocused

Learn how our team, in partnership with SouthState Bank, created a personalized customer onboarding process to help drive trust, loyalty and customer engagement. 🔗 bit.ly/SouthState_LN #CustomerExperience #Salesforce #Personalization #DigitalTransformation #SFMC

The Sagepath Reply team is attending Sitecore Symposium this week! Drop us a comment if you are joining #SitecoreSYM 👇

Our team traveled to San Francisco to attend Dreamforce 2024, where the convergence of clean data and AI took center stage. Here are our key takeaways: AI-Powered Productivity: The unveiling of Agentforce, Salesforce's new AI agent builder, showcased how clean, structured data can fuel AI to augment employee productivity and enhance customer engagement across the entire Salesforce ecosystem. Data Readiness is Critical: A resounding message was clear - the success of AI initiatives depends on high-quality, unified data. Companies investing in data preparation and governance are seeing tangible benefits across all customer interactions, especially those enhanced by AI. Personalization at Scale: AI is amplifying personalization across all customer touchpoints including sales, marketing, and service, but requires a solid foundation of accurate, up-to-date data to be truly effective and real-time. Ethical AI and Governance: As AI becomes more prevalent, there's an increased focus on responsible data management, privacy protection, and ethical use policies to build trust and ensure compliance. The message is clear: clean, structured data is the cornerstone of innovation. As we embrace these advancements, we're curious: How is your organization preparing its data foundation to leverage AI effectively? #dreamforce #DF24

Heading to Dreamforce this year? Be sure to catch up with Elaine (Randant) Fowler and Cami (Pham) Albrecht to discuss all things marketing technology and transformation 🤝 #DF24 #dreamforce