Take a peak at these 3 data points that prove investing in your people (and #internalcomms) is the ultimate customer experience hack:
1️⃣ Customers are 2.7x more likely to trust a brand after a 5-star experience. And where does that trust come from?
The way your frontline employees interact with them. If employees are disengaged, poorly trained, or unhappy, the chances of delivering a 5-star experience plummet, and trust erodes.
2️⃣ Positive experiences increase the chances of customer recommendations on average by 66% ( or in some cases even by 91% - looking at you, airlines 🛩️ and hotels 🏨 ).
But if your employees aren’t engaged, customers won’t feel the love - and those glowing recommendations? They vanish.
3️⃣ Satisfied customers are 2.52x more likely to return. But that kind of loyalty doesn’t just fall from the sky. It’s built on consistently awesome interactions with your team.
If your employees are dragging their feet, don’t expect customers to be running back to you anytime soon.
A happy team makes for happy customers” - sounds like a Hallmark card, right? Except, according to a Qualtrics study, it’s also science.
Read more about the findings from the Qualtrics study here:
https://lnkd.in/e3ja5icQ
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𝘕𝘰𝘵𝘦: 𝘵𝘩𝘦 𝘯𝘶𝘮𝘣𝘦𝘳𝘴 𝘶𝘴𝘦𝘥 𝘢𝘣𝘰𝘷𝘦 𝘢𝘳𝘦 𝘢𝘷𝘦𝘳𝘢𝘨𝘦𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘧𝘰𝘭𝘭𝘰𝘸𝘪𝘯𝘨 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘪𝘦𝘴 - 𝘳𝘦𝘵𝘢𝘪𝘭, 𝘩𝘰𝘴𝘱𝘪𝘵𝘢𝘭𝘪𝘵𝘺, 𝘧𝘢𝘴𝘵 𝘧𝘰𝘰𝘥, 𝘢𝘪𝘳𝘭𝘪𝘯𝘦𝘴 & 𝘴𝘶𝘱𝘦𝘳𝘮𝘢𝘳𝘬𝘦𝘵𝘴.