🔍 Is Your Team Struggling? 🔍 Here are some signs your team needs personalized coaching to improve performance, confidence, and retention, and how to do that with SymTrain. SymTrain makes tailored coaching simple and effective with AI tools. Swipe to see if it’s time to upgrade your training strategy. 👉 Learn more at https://hubs.li/Q030xh760
SymTrain
Software Development
Alpharetta, Georgia 1,848 followers
Because Practice Makes Profits
About us
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 50% and start improving agent behaviors in as little as 2 weeks with SymTrain.
- Website
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https://www.symtrain.ai
External link for SymTrain
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Alpharetta, Georgia
- Type
- Privately Held
- Founded
- 2018
- Specialties
- SymTrain specializes in Benchmarking, Assessment, and Onboarding processes, offering advanced AI coaching solutions tailored for Contact Centers and BPOs. Our expertise extends across various sectors including Insurance, Financial Services, Banking, Healthcare, Retail, Utilities, Communications, Technology, Media, Hospitality, Logistics, Transportation, and Travel.
Products
![Click here to view Visual Chat]()
Visual Chat
Call Center Software
This feature ensures trainees can follow procedure instructions with ease, allowing for a more interactive and effective learning experience. As trainees navigate through exercises, they're presented with visual aids that guide them through each step of the process. From initiating practice simulations to receiving instant feedback on their performance, Visual Chat makes mastering customer service scenarios more intuitive and engaging than ever before.
Locations
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Primary
Get directions
6525 Shiloh Rd
D100B - Tech Center
Alpharetta, Georgia 30005, US
Employees at SymTrain
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Larry Heck
Professor of ECE and Interactive Computing, Chief Scientist, Tech AI and Executive Director, Machine Learning Center @ Georgia Tech
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Jim Madden
ContinuumCloud offers a spectrum of SAAS solutions for the unique needs of the behavioral health industry. Included are an EHR platform, an HCM…
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Scott Drake
Chief Technology Officer
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Dan McCann
Updates
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WE ARE BACK!🚨 Don’t forget we’re hosting Tips and Tricks next Wednesday after our short holiday break! Join Jamie Leckband, our Training and Enablement Manager, as she delves into Intelligent Coaching! Discover how easy it is to start having data-driven simulations immediately with Intelligent Coaching. ✨ Haven’t registered yet? There’s still time: https://hubs.li/Q0313Wd40 Wednesday, January 08 | 2:00 PM - 2:30 PM (EST)
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📊 #ThursdayTips 📊 Wondering how we were aligned to the 2024 trends in the industry? Here are 3 trends that shaped 2024 —and how SymTrain stayed ahead. 🚀 Future-proof your team today with the 2025 trends that are coming! https://hubs.li/Q030x05G0 #ContactCenterTrends #SymTrainTips #AITraining
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🎉 Happy New Year! 🎉 Here’s to a year of growth, innovation, and success! SymTrain is excited to continue helping you build confident, high-performing teams in 2025. 🚀 Let’s make this year extraordinary together. 💫 #HappyNewYear #SymTrain #NewYearNewGoals
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#TuesdayTrends 2024 was packed with innovation at SymTrain. From Intelligent Coaching to new AI tools, we’ve set the stage for success in 2025. Ready to elevate your contact center? 🚀 Watch the highlights and see how SymTrain’s 2024 releases will help you thrive in 2025. 🎥
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📚 Our Greatest Hits This 2024 📚 As the year comes to a close, we’re counting down our Top 5 Blogs of the year! From AI trends to onboarding tips, these are the must-read articles that you enjoyed the most. Whether you want to revisit them or check them out for the first time, they’re definitely worth your time! 🚀 #1 Unraveling the 2 Sigma Problem with AI Training: https://hubs.li/Q030wNf50 #2 The Impact of Automated Role-Play in Customer Service: https://hubs.li/Q030wDX50 #3 AI-Powered Simulations in Agent Training — A BPO’s Guide: https://hubs.li/Q030x2KP0 #4 The Importance of a People-First Approach to Collections in Debt Recovery: https://hubs.li/Q030wCLl0 #5 The Benefits of Outsourcing Your Call Center: https://hubs.li/Q030wL2G0 Swipe through and let us know your favorite blog from 2024! 👉
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Thank You, Partners! To our incredible 2024 partners—you’ve helped us innovate, grow, and deliver excellence. Here’s to an even stronger 2025 together! Looking for AI solutions that will optimize your operations this 2025? Let's talk! https://lnkd.in/giCHDByM Broad River Retail Etech Global Services Transcom National Debt Relief, LLC Redial BPO Startek Acquity Aucera Ascend Group Zinus VGM Group, Inc. Nolan Transportation Group (NTG) Mutual of Omaha KM2 Solutions
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AI is the future of contact centers—are you ready for 2025? Here’s how to seamlessly implement AI with SymTrain and lead the way in the industry. Get in touch to start 2025 with the latest AI 👉 https://hubs.li/Q030wKrd0 #AI2025 #SymTrainTips #FutureOfContactCenters
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Happy Holidays! Because contact centers never rest, we want to thank all the incredible teams working hard this holiday season. You’re the true holiday heroes, ensuring customer happiness one call at a time! 💪🎅 SymTrain is here to support you through the busiest times—learn how we can help: https://hubs.li/Q030wCry0
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These heartwarming stories are a beautiful reminder of the power of exceptional customer service during the holidays! https://hubs.li/Q02_M_nT0 At SymTrain, we believe that providing outstanding service starts with proper coaching for customer-facing teams. Our AI Coaching platform prepares agents to handle even the most surprising scenarios with empathy and efficiency, ensuring every customer interaction can have its bit of holiday magic. 🎄✨ Discover how we help teams deliver exceptional service at https://hubs.li/Q02_MQzL0
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