Techmate

Techmate

IT Services and IT Consulting

New York, NY 1,725 followers

On-site, On-Demand IT Support across the US, CAN, UK and EU.

About us

Techmate is a leading provider of on-demand, on-site IT support designed to enhance the capabilities of corporate IT teams, especially in distributed and satellite office environments. Through our proprietary SaaS-enabled platform, we can quickly deploy one or more of our 5,000+ highly vetted, Techmate managed, IT professionals across the U.S., Canada, the United Kingdom and Europe. Each engagement is supervised by our in-house Team of Regional IT Leaders ensuring timely, cost-effective, and high-quality technical assistance and successful outcomes for our clients. By seamlessly integrating into existing IT operations, Techmate helps organizations reduce overhead, improve response times, and maintain a unified, efficient IT infrastructure across multiple locations while ensuring the highest levels of network performance, end-user productivity and overall support satisfaction. Some of our support services include: * Overflow help desk and desktop support * A/V and multimedia setup and troubleshooting * Onsite employee onboarding and offboarding processes * Hardware support including swap-outs, refreshes/upgrades, and repairs * Managing office relocations, infrastructure updates, and system upgrades * Project-Based Work including desktop reimaging and infrastructure refreshes * Desktop support including troubleshooting, software installation, and maintenance * Regular on-site visits to keep IT systems and users up-to-date and running smoothly

Industry
IT Services and IT Consulting
Company size
51-200 employees
Headquarters
New York, NY
Type
Privately Held
Founded
2016
Specialties
IT Management, IT Staff Augmentation, Field IT Support, On-Site IT Support, Remote Hands, Smart Hands, Desktop Support, Network Refresh, End-User Support, Software Updates, Employee Onboarding, Hardware Reimaging, and Software Installation and Support

Locations

Employees at Techmate

Updates

  • Expand #techsupport capacity on demand. Meet seasonal or ad hoc capacity needs with Techmate: ➡ no need to add FTEs into the budget or absorb the costs of last-minute staff travel (not to mention the delays internal SLAs take when staff travel for on-site support). Techmate allows you to scale support as needed with predictable, white glove quality to any site in your 🌎 office network. Where could your team use a hand or benefit from efficiency by unifying satellite office support through a single provider? #ITManagers #CIO #CTO #informationtechnology

    • No alternative text description for this image
  • Some things become so ingrained in our behaviors we forget there are other options available. For so long, #IT leaders contracted regional resources as their local hands and feet. CEO David Brock talks about the first lightbulb moment we see with customers as they process that there's a new way to handle satellite office IT work -- that the pattern of regional partners for remote hands work isn't the only way to service those offices. Having a single hand to hold for every office (though a single support portal) allows IT teams to simplify support while elevating outcomes. How? A single partner means a single standard of support. And with Techmate, that standard is this: You'll only ever get a top-5% graded technician deployed and this person will have both the technical and interpersonal skills to expand your capacity in every locale without hiring a full-time tech in any of them. #informationtechnology #ITManagers #CIO #CTO #techsupport

  • We built our on-site IT offering to meet the needs of pedigreed, international law firms. We're proud to cover more of the AMLAW 100 than any other solution. Only one partner delivers white-glove smart hands to the systems, tools and technologies law firms rely on most -- and thank you to those trusting us to elevate, streamline and simplify support across every location. #legaltech #informationtechnology #ITManagers

    • No alternative text description for this image
  • Clients repeatedly asked for a solution to recurring on-site #IT needs. Existing options in the market simply deployed a standard field tech without attention to their interpersonal and professional fit as an extension of the internal IT team. But for recurring visits, this person *is* an extension of your team. That's why Techmate is the only provider that allows you to interview candidates before they're placed. Technical skill is a prerequisite. But professionalism to deliver white-glove service without impact to cost, experience or capabilities is the hallmark of Techmate memberships. Hear co-founder Alexandr Koval outline why Techmate's deployment process is intentionally different to serve pedigreed companies. #informationtechnology #CIO #CTO #ITManagers #techsupport #remotehands

  • The more distributed your workforce, the greater the difficulty in unifying services, responses and resources. If you're feeling that way about #IT delivery, you're not alone. Gartner research shows 60% of multi-site firms struggle with delivering consistent service across locations. Moving to a single-hand-to-hold model for IT support delivery allows lean IT teams to: ➡ Establish a single standard for IT support ➡ Streamline service requests & tracking ➡ Improve costs through centralization #ITManagers #informationtechnology #ITSupport #techsupport #onsite

    • No alternative text description for this image
  • How do #IT teams benefit from Techmate? Co-founder and CEO David Brock highlights the shift from regional IT partner dependence and staff travel to a unified, streamlined support partner (and platform) that covers every office. The difference is massive: ◾ Improved response time ◾ Increased satellite staff satisfaction ◾ Decreased support costs ◾ Heightened confidence in service quality #InformationTechnology #CTO #CIO #ITManagers #techsupport #onsite #remotehands

  • View organization page for Techmate, graphic

    1,725 followers

    As our co-founder Alexandr Koval mentions, when you have satellite locations, you have projects that require boots-on-the-ground #IT support. It can be internal staff traveling. It can be regional partners. But almost always, the solutions available require compromise: If you rely on staff travel, the satellite office project list needs to reach a size to justify the cost and #SLA delays of pulling an internal tech away. If you rely on regional partners, their specialty may not be remote hands work and the techs can be inconsistent or unqualified. With Techmate, you can deploy vetted techs for as few as 2 hours. Address issues, on-boardings and upgrades as soon as they're needed. #onsiteIT #remotehands #smarthands #CTO #CIO #ITManagers #informationtechnology

Similar pages

Funding

Techmate 6 total rounds

Last Round

Series unknown

US$ 2.0M

See more info on crunchbase