TIAC - Telecom Intelligent Automation Council

In the latest video in our series with Tim Olsen, Founder, EASi AI and Dr Khalid Basit COO, TIAC, Kash Sadiq hosts a discussion on the current state of #AgenticAutomation in #Telecom. They examine the challenges of adopting agent-based AI. Key takeaways include: -Agentic automation is still in its early stages and not enterprise ready -Proof-of-concept tests can help identify risks and build confidence -Reliable backend systems and solid data practices are crucial -A shift in company culture is as important as technical updates Overall, the conversation emphasizes the need to balance technical readiness with cultural change in advancing #Automation #TechMindset #TechCulture

In #customercare how much should we automate, and where do humans still add the most value? In this discussion, Tim Olsen, Founder, EASi AI and Dr Khalid Basit COO of TIAC speak to Kash Sadiq about the future of AI-powered agents, #customerexperience, and #churn reduction. Here are some key takeaways: -AI can cut wait times by handling simple queries instantly while routing complex ones to human agents. -Proactive issue resolution is key AI can detect and fix problems before customers even notice them. -AI-assisted human agents are a smart way forward, driving efficiency and keeping the personal touch that customers value. -Reducing churn isn’t just about automation Understanding customer behavior and responding the right way is what really makes the difference. How do you see AI shaping customer service in the coming years? Drop your thoughts in the comments. #AI #AIandHumans #Telecom

TIAC Founder Members in action! Here's Luz A. Herrera✔️

AI is changing telecom operations. Kash Sadiq hosts Tim Olsen, Founder of EASi AI and Dr Khalid Basit, COO of TIAC, to explore what’s next: -Digital voice agents moving beyond decision trees -AI enhancing RPA with intelligent error handling and document processing -A shift from automating jobs to optimizing tasks and supporting human productivity What challenges and opportunities lie ahead? Watch the discussion to find out. #Telecom #AI #Automation #DigitalVoiceAgents #RPA #Innovation #TechTalks

A fully autonomous #5G network, years ahead of schedule. #AI is moving from hype to real-world impact. Private 5G and satellites bringing new opportunities. This month’s TIAC Pulse covers the biggest telecom shifts, plus expert insights on AI’s steady evolution and what to expect at #MWC25. Stay informed. Read our latest edition now. #Telecom #Automation #Connectivity #TelecomTrends

As we reflect on 2024, Luz A. Herrera✔️ from Telefónica shares key insights on the transformative role of #AI in the telecom's industry.    She highlights AI-driven operational optimizations, advancements in customer experience, and strides in digital inclusion as key developments in 2024.    Looking ahead to 2025, Luz predicts a focus on smart networks, sustainability, and innovative digital services that position telcos as enablers of regional growth.   What are your thoughts on AI’s evolving role in telecom operations? Share your insights in the comments   #customerservice #AIagents #telecom

We are excited to announce the launch of TIAC’s Monthly Newsletter. Each edition will deliver curated insights, stories from fellow members, and expert commentary on the trends shaping our industry. This month, our editorial team has put together a blend of stories that will keep you up to date with the automation trends shaping 2025, as well as major developments in the telecom industry from last year. TIAC’s vision is to foster a collaborative space for knowledge exchange, and we invite you and your network to be a part of it.

As we approach the end of 2024, Rodolphe Kirk from Microsoft provides a thoughtful perspective on the role of #AI in telecom. He discusses the challenges telcos have faced in integrating AI into automation and anticipates a steady increase in AI adoption through 2025 and 2026. This progression will focus on refining use cases and implementing solutions to improve customer experience and operational efficiency. Rode provides further thoughts about what telcos can expect in 2025 and the years ahead. Share your thoughts on AI’s evolving role in telecom operations in the comments. #5G #customerexperience

Rethinking Telecom Strategies: Maximizing Value in the Evolving Telco Ecosystem. In the final video in this series, Kash Sadiq hosts Abdallah Nassar, VP of Technology & Operations at Afghan Wireless, and Dr Khalid Basit in a thought-provoking discussion on shifting telecom strategies. The focus moves from growing customer base size to maximizing consumption and value per user. You can learn about: - How telcos prioritize high ARPU (Average Revenue Per User) consumers over pure volume. - The role of adaptive technologies like data caching in shaping connectivity and revenue models. Watch the full video to understand how telcos can adapt to evolving customer behaviors and leverage technology for sustained growth. #OTT #AutomationTrends #TelecomStrategy

In telecom’s evolving landscape, the technology stack isn’t just a foundation—it’s a strategic differentiator. Dr Khalid Basit and Abdallah Nassar highlight a critical shift: ROI isn’t solely about financial returns but should focus on the intrinsic value it delivers to #customerexperience and operational agility. Investing in infrastructure that ensures seamless upgrades, flexibility, and rapid time-to-market is essential. This focus on efficiency means telcos can meet customer needs instantly, ensuring satisfaction remains high while keeping up the pace with industry advancements. Key insights: - A modern tech stack must directly enhance #customersatisfaction and operational flexibility. - Speed to market and adaptability are as crucial as traditional #ROI metrics in today’s #telco industry. As we explore this approach, we must reimagine how we measure success. How can your tech investments redefine customer value in a way that keeps you at the forefront? Check out this short video to learn more.