Tirex Labs

We all love dark mode...it’s sleek, it’s cool, and it saves battery. ✅ Beyond its aesthetic appeal, it also offers practical benefits, like reducing eye strain in low-light environments and conserving battery life on OLED and AMOLED screens. 🖥️ Let's discuss it's benefits to the Web3 space. ⤵️ #darkmode #web3 #customersupport #customerservice #LinkedInarticles #LinkedInreads

Even when customers leave, they can still help improve user-based products. ✅ Let's see how projects can use insights from departing customers to keep meeting user expectations. ⤵️ #customersupport #customerservice #web3 #tech #graphics #infographics

Happy new year 🎊🥳

𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗮 𝗦𝘆𝘀𝘁𝗲𝗺 𝘁𝗼 𝗖𝗼𝗹𝗹𝗲𝗰𝘁 𝗘𝘅𝗶𝘁 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗶𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁. Implementing a system to collect exit feedback in Web3 customer support is essential for understanding why users leave and identifying areas for improvement. Feedback can be gathered through automated surveys triggered by user disengagement, on-chain tools that align with Web3's decentralized ethos, or personalized exit interviews for detailed insights. To respect Web3's emphasis on privacy, feedback channels should prioritize anonymity, allowing users to share their experiences without compromising their identity. Wallet-based identifiers can further protect sensitive data while maintaining relevance to blockchain ecosystems. The feedback process should include both quantitative metrics, like satisfaction ratings on UX and transaction speeds, and qualitative insights through open-ended questions about pain points and potential improvements. Participation can be incentivized with token rewards, fee discounts, or exclusive access to features, ensuring users feel valued for their input. The collected data should be analyzed systematically to identify recurring issues, categorize themes such as UX, governance, or tokenomics, and develop actionable solutions. Equally important is closing the feedback loop. Web3 projects should share aggregated insights with their community to demonstrate transparency and implement changes based on common concerns. Proactively informing users about these improvements and inviting them to re-engage strengthens trust and loyalty. Such a continuous feedback process not only helps address user concerns but also supports the Web3 principles of user ownership and collaborative growth, fostering a more sustainable ecosystem. #exitingcustomers #customers #customersupport #customerservice #web3 #tech #LinkedInarticles #LinkedInreads

No one likes losing customers. 🙃 But losing customers can be the key to keeping the existing ones and even gaining more. ✅ Sometimes, losing a customer highlights gaps in your processes, products, or services that you might not have noticed otherwise. Let's see how that works. ⤵️ #customers #customersupport #customerservice #web3 #tech #LinkedInarticles #LinkedInreads

Let's check out the best customer support practices, that positively lessens the burdens of overwhelmed customers. ⤵️ #graphics #infographics #customersupport #customerservice #web3 #tech

𝗧𝗶𝗽𝘀 𝗳𝗼𝗿 𝗖𝗮𝗹𝗺𝗶𝗻𝗴 𝗢𝘃𝗲𝗿𝘄𝗵𝗲𝗹𝗺𝗲𝗱 𝗨𝘀𝗲𝗿𝘀 𝗶𝗻 𝗛𝗶𝗴𝗵-𝗦𝘁𝗿𝗲𝘀𝘀 𝗦𝗶𝘁𝘂𝗮𝘁𝗶𝗼𝗻𝘀. The situation can be scary. Or at least terribly inconveniencing. You have an issue, request support, yet no response comes your way. This alone can lead to overwhelming discomfort, becoming a pain point for businesses. Therefore, support reps are expected to be proactive in developing strategies for calming users in such situations. First step is to start by acknowledging their feelings to validate their concerns and establish trust. Empathetic phrases reassure users they are being heard, even when they express frustration, that a de-escalate process has been set up for a productive problem-solving solutions. Active listening and a patient demeanor encourage users to feel supported. To reduce overwhelm, break down the problem into smaller, manageable steps. Overloading users with too much information at once can exacerbate stress, so offer concise and straightforward guidance. Clear, actionable instructions one step at a time help users focus and regain confidence. Whenever possible, use visual aids like screenshots, videos, or step-by-step guides to simplify complex explanations. Offering reassurance that the issue is solvable and providing options to involve users in the solution also gives them a sense of control, reducing anxiety further. Finally, provide time for reflection and follow-up support to ensure lasting resolution. If users seem fatigued, suggest brief pauses to let them reset and approach the issue with a clearer mindset. After resolving the problem, follow up with a message or call to confirm everything is working smoothly and offer additional help if needed. This extra step not only provides peace of mind but also reinforces the business’s commitment to customer care, turning stressful experiences into opportunities to build trust and loyalty. #customersupport #customerservice #web3 #tech #LinkedInarticles #LinkedInreads

Sometimes, customers get stuck while making a purchase or seeking support due to too many options or unclear steps. ☹️ Let's check out some strategies that can help Identify and assist these types of customers. ⤵️ #customersupport #customerservice #web3 #tech #LinkedInarticles #LinkedInreads

In Web3, trust and transparency are the foundation of user adoption. Yet, challenges like account suspensions and bans can undermine these principles, leaving users frustrated and platforms scrambling to maintain their credibility. 🙃     Ensuring fairness in account management is not just a matter of compliance—it's about fostering loyalty and preserving the decentralized ethos that Web3 promises. ✅ This article looks at the delicate balance between enforcing platform policies and upholding user rights, offering actionable insights for Web3 projects to build fair and transparent account management systems. ⤵️   #accounts #accountban #ban #customersupport #customerservice #web3 #tech #LinkedInarticles #LinkedInreads 

Let's look at a comparison of "slow support" techniques across Fintech, Web3, and e-commerce. ⤵️ Fintech Slow Support Techniques: Multi-Step Verification: Ensures that only authorized users can access sensitive information, which may slow down responses but enhances security. Escalation for Complex Cases: Fintech often uses specialized teams for complicated issues, like fraud investigations, to ensure careful handling. Account Managers for High-Value Clients: Some companies provide dedicated support for high-value customers, allowing for a slower, more thorough approach to each interaction. Web3 Slow Support Techniques: Community-Driven Assistance: Web3 often relies on community forums and DAOs where users help each other. Responses may take longer, but they’re usually detailed and educational. Educational Resources: Web3 companies invest in guides, tutorials, and FAQs to help users understand the platform, which minimizes the need for direct support. Prioritized Support for High-Value Issues: While general support may be slow, Web3 platforms often prioritize issues involving significant transactions, such as NFT purchases or smart contract problems. E-commerce Slow Support Techniques: VIP and Tiered Support: Many e-commerce platforms offer dedicated support to VIPs or for high-value purchases, where agents can take time to address complex issues. Detailed Follow-Ups: E-commerce agents may follow up on issues like returns or disputes to ensure customer satisfaction, adding extra steps for quality control. Resolution Teams for Special Cases: Some platforms have specific teams for handling fraud claims, returns, or product quality complaints, allowing for thorough, individualized support. Each industry uses "slow support" techniques tailored to its specific needs, providing insights that others could adopt to improve customer experience without sacrificing quality. #slowsupport #customersupport #customerservice #web3 #tech #LinkedInreads