TouchPoint One

Love this parallel between Nick Sirianni's connection-driven leadership and how A-GAME Leagues transforms contact center team dynamics. When leaders actively engage with frontline teams, great things happen! 🎯 #CXLeadership

Here's to a 2025 filled with deeper connections, luminous moments of recognition, and the joy that comes from lifting each other up!🤝 Thank you for being part of our journey to transform how people work, lead, and succeed together. Happy New Year from all of us at TouchPoint One! ✨🎉 #Grateful #2025 #HappyNewYear #CX #EX

🤝 Trust is the foundation of organizational success, yet 56% 𝐨𝐟 𝐰𝐨𝐫𝐤𝐞𝐫𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐞𝐢𝐫 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 𝐩𝐫𝐢𝐨𝐫𝐢𝐭𝐢𝐳𝐞 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐠𝐚𝐢𝐧𝐬 𝐨𝐯𝐞𝐫 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐰𝐞𝐥𝐥𝐛𝐞𝐢𝐧𝐠. Let that sink in…. greater than half your CX workforce likely feels this way. Is that OK? If not, what’s the plan?! The research is clear: highly engaged teams drive up to 23% higher profitability and 18% increased productivity. But without concrete mechanisms to demonstrate care, gather feedback, and make informed decisions, these trust-building behaviors remain merely aspirational. At TouchPoint One, we've transformed these critical leadership principles into measurable, continuous action through our Acuity platform. Our comprehensive data management, performance optimization, and workforce engagement solution enables CX leaders — from agent to executive — to put trust-building behaviors into practice every day, driving meaningful improvements in culture, operations, workforce engagement, customer and business outcomes. Is 2025 the year to move beyond aspiration to actual transformation? Let's explore how we can help strengthen trust and performance in your CX organization. Contact us today: https://bit.ly/3uIZI8I Links to business case sources in comments... #EmployeeEngagement #CustomerExperience #Leadership #Trust #ContactCenter #PerformanceManagement #EX #CX #Gamification

Wishing you and yours a joyful holiday season filled with warmth, love, and laughter! Happy Holidays from everyone at TouchPoint One! ✨🎄 🎅

📰 Exciting News: TouchPoint One Launches IRPAS - Our Latest Innovation in 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗚𝗮𝗺𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻! True gamification success isn't about singular programs - it's about creating an ecosystem where every member of your CX workforce feels valued, motivated, and connected to your mission. 🤝😁🚀 Today, we're proud to introduce IRPAS (Incentive & Reward Program Administration System), completing the most comprehensive CX workforce gamification suite that spans: ✨ Fantasy sports-inspired competitions engaging senior leadership  🎯 On-demand team challenges  🏆 Intelligent, personalized rewards 𝗪𝗵𝗲𝗿𝗲 𝗚𝗿𝗲𝗮𝘁 𝗪𝗼𝗿𝗸 𝗠𝗲𝗲𝘁𝘀 𝗚𝗿𝗲𝗮𝘁𝗲𝗿 𝗥𝗲𝘄𝗮𝗿𝗱𝘀 - because your CX teams deserve nothing less! https://lnkd.in/gEQNS3tr Learn more, schedule your demo today! https://bit.ly/3uIZI8I #ContactCenter #CX #EmployeeEngagement #Gamification #WorkforceSolutions #EX

📢Big news! We've enhanced our Generative AI-Powered Acuity Intelligent QM platform to give contact centers complete control over their quality management strategy. Drawing on our decade of enterprise experience, we've created a solution that lets you optimize the balance between AI and expert human QA - your way, at your pace.😁 New features include advanced analytics and flexible AI controls, seamlessly integrated with Acuity's performance management capabilities. Our customers are cutting QM costs by up to 80% while maintaining the human expertise they trust. Schedule a demo today and see how we're maximizing the human/AI paradigm and transforming contact center quality management! 👉 https://bit.ly/3uIZI8I   https://lnkd.in/gWFX3Jud #ContactCenter #QualityManagement #AI #QualityAssurance #EX #CX #FutureOfWork

Grateful for our amazing client-partners and team at TouchPoint One. And to the dedicated CX professionals worldwide who support, care for, and serve others 24/7/365 - thank you!!! 🙏 Happy Thanksgiving! 🦃 #Thanksgiving #CX #CustomerCare #EX #ContactCenter #Grateful

Honored to see TouchPoint One highlighted in Genesys' latest piece on contact center software integrations! Thanks to Juergen Tolksdorf and the Genesys team for recognizing how our Acuity platform helps transform contact center performance. 🙏 ✨Looking ahead to 2025, contact center leaders face the clear challenge of building and sustaining an engaged, high-performing workforce while delivering exceptional CX. We designed Acuity to tackle exactly this - bringing together AI-powered QA, EX/CX analytics, coaching tools, performance management, and gamification in ways that energize your entire CX workforce and drive results. 📈 Want to see what award-winning performance management can do for your contact center team? Let's talk. Schedule a tour of Acuity today and discover why leading organizations trust TouchPoint One to drive agent engagement and business success. Book your demo here - https://bit.ly/3uIZI8I https://lnkd.in/dpj_PWWV #ContactCenter #CX #EmployeeEngagement #PerformanceManagement #Gamification #Genesys #EX #AI

✨A thought-provoking piece by Vibhas Ratanjee and Ken Royal at Gallup on the cultural imperatives for successful AI implementation. While their research legitimately emphasizes organizational culture's role in AI adoption, we'd argue that even the strongest cultural foundation can't compensate for poor system design and inadequate data infrastructure. (As a leading advocate for people-first culture through our Acuity platform, we understand the vital importance of both technical excellence and organizational culture! 😍) For AI initiatives to succeed, organizations must first develop clear strategic objectives and establish robust data management practices that align technology with human and business needs. This requires: ✔ Aligning data and system strategy with specific organizational challenges and objectives ✔ Organizing and optimizing data at both individual system and cross-system levels ✔ Ensuring data quality, consistency, and accessibility ✔ Building proper data governance frameworks ✔ Creating seamless integration between disparate systems ✔ Involving end-users early in planning to inform design and build engagement 🤝 Early user involvement serves dual purposes: it improves system design through valuable front-line insights while fostering the cultural buy-in that's vital for successful implementation. Most importantly, this approach ensures AI solutions are purposefully designed to enhance human capabilities and advance organizational mission. Rushing to implement AI without this foundation risks not only project failure but can actually damage the very cultural readiness that Gallup emphasizes. When leadership moves too quickly or cuts corners on essential planning, design, and testing phases, it erodes trust and creates resistance to future digital initiatives. A solid strategic and technical foundation is essential to protect cultural investments and maximize AI's transformative potential. Without it, even the strongest organizational culture can't prevent implementation failures. What's your experience with AI implementation? Have you seen projects fail due to inadequate infrastructure, haste, or other flaws? 👉 Contact TouchPoint One today if your customer contact organization needs help developing data strategy and leveraging AI to enhance CX workforce performance, quality management, process execution, and decision-making. https://lnkd.in/gjfazVkQ #AI #DigitalTransformation #Leadership #DataManagement #OrganizationalChange #OrganizationalCulture #EX #Trust #CX

Sharing our CEO Greg Salvato's take on activating servant leadership through gamification, backed by new research published in Nature Magazine. See how A-GAME Leagues bridges theory and practice to transform CX teams! 🎯 #CXLeadership #EmployeeEngagement #EX #Gamification #ServantLeadership