Why you gotta do Southeastern Pennsylvania Transportation Authority (SEPTA) like that
Helping Transit Agencies turn rider complaints into schedule changes and federal documenation
I started TransitChat because email has failed us. Relying on email creates siloed communication. Constantly forwarding, replying all, looking for files, or scheduling the next meeting to get on the same page is a time suck. Transit agencies need to be able to organize their routes, stops and trips in these communications. Scrolling through the list of emails with the subject line "On-time performance issue" doesn't really help. Triennial review requires agencies to document the issues and solutions for the past three years. It is exhausting and tedious putting this together creating meetings and writing sessions that could be used to try and improve service. I started TransitChat to make a better communication platform. We are building tools that tag issues with stops and routes, visualize realtime situations your customer service staff, communication tools that planners and schedulers don't need to forward and summarizing all of that into documents that make reports a breeze. Learn more about TransitChat 👉 https://www.transit.chat/