uKnomi

Striking the balance between Speed and Friendliness has boosted loyalty and increased revenue significantly at the restaurants that deployed uKnomi's AI powered #DriveThru technology.

The drive-thru channel at quick service restaurants (QSRs) has been left behind in the race to digital transformation and the re-imagination of the customer experience — even though 70% of sales flow through it — making the drive-thru restless for change. How big is the opportunity? By accelerating their use of AI-driven personalization, QSRs can expect to boost revenue by 20%, according to a CMO Council report, Real-Time AI Interaction at the Point of Transaction. CMO Council Chief Content Officer, Tom Kaneshige, recently sat down with Van der Westhuizen to get a better understanding of the opportunity for digital transformation at the drive-thru. https://lnkd.in/dF4jwEky

Voice AI is just one of the ways that impact the experience for staff and guests in the drive-thru. #uknomi is looking at the the complete experience, AI that is learning from service time, orders and guest frequency to equip brands to make it fast, friendly and frictionless.

#FSTEC

Day 3 at QSR2024 and finishing on a high note with the 2024 QSR drive-thru report sponsored by uKnomi. Congratulations to Kevin Yoshimoto, winner of the lucky draw prize with Johann Van Der Westhuizen CEO of uKnomi.

https://lnkd.in/gpQJbJT7

We are just two months away from the QSR Evolution Conference, and uKnomi is the proud sponsor of the Drive Thru award session. If you haven’t already, be sure to register for this can’t miss event! Explore the event and register at https://lnkd.in/gNUyff43 #QSREvolution #DriveThruMarketing

The CMO Council and uKnomi released a strategic brief advocating a new AI-powered service model for uplifting customer engagement and experience at 200,000 drive-thru locations nationwide. Some 70% of the $350 billion in U.S. quick service restaurant (QSR) sales comes from the drive-thru channel, which has multiplied as a result of Covid and the nation’s growing appetite for speedy, tasty, convenient and affordable meals away from home. Using “Real-Time AI Interaction at the Point of Transaction,” the playbook shows how personalization can boost drive-thru revenue by 20% through more relevant suggestive selling per order, repeat visits, increased frequency, and customer advocacy. Mainstream deployment of digital AI in drive-thru lanes is expected to: -- Automate individual customer knowledge gathering at scale -- Leverage personal meal preferences and order history insights -- Prompt added-value, higher-margin menu suggestions -- Acknowledge and reward frequent customer visits better than mobile apps -- Speed up accurate drive-thru service and build consumer brand preference Download the report here. https://lnkd.in/gdUYVBMW

Picking up speed after a great Food on Demand conference. 🍔🍟🥗🌮🍩🥤