roses are red violets are blue trying to find insights from customer feedback is hard but don't worry, we'll do it for you
Unwrap.ai
Software Development
Santa Barbara, California 3,664 followers
Understand your customers like never before. Loved by Microsoft, Perplexity, Lyft, Jetblue, and many more.
About us
We help product and CX leaders better understand their customers with less effort. Our AI organizes and analyzes user feedback so you can build extraordinary products. Automatically integrate and consolidate feedback from wherever users prefer to get in touch. Then get actionable insights through automatic categorization, actionable alerts, powerful dashboards, and anomaly detection.
- Website
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http://unwrap.ai
External link for Unwrap.ai
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Santa Barbara, California
- Type
- Privately Held
- Founded
- 2022
- Specialties
- nlp, artificial intelligence, customer feedback, support, and product
Locations
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Primary
Get directions
Santa Barbara, California 93105, US
Employees at Unwrap.ai
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Jacob Colker
(Partnering with Founders!) Managing Director @ AI2 Incubator
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Kevin Davis
Director, Artificial General Intelligence: Information | Amazon Santa Barbara Site Lead
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Ivan Bercovich
General Partner @ ScOp VC
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Jason Wright
Management Consultant & Product Management Leader | AI Strategy, BizDev & Innovation
Updates
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In good company 🤝 Thanks SaaS Insider for the feature!!
Top SaaS funding rounds of the week: 1. Rad AI: Is a San Francisco, CA-based healthcare AI company specializing in generative AI solutions for radiology. → Raised: $60 Million → Lead Investors: Transformation Capital → Founders: Jeff Chang, Doktor Gurson 2. SuperOps: Is a Dallas, Texas-based provider of an AI-driven IT platform for IT service providers and internal IT teams. → Raised: $25 Million → Lead Investors: March Capital → Founders: Jayakumar Karumbasalam, Arvind Parthiban 3. Closinglock : Is an Austin, Texas-based fintech and fraud prevention technology provider for the real estate industry. → Raised: $34 Million → Lead Investors: Sageview Capital → Founders: Andy White, Ph.D. 4. Music AI: Is a Salt Lake City, UT-based AI-driven music and audio technology company. → Raised: $40 Million → Lead Investors: Connect Ventures, Monashees → Founders: Geraldo Ramos, Eddie H., Jardson Almeida 5. Atomicwork: Is a San Francisco, CA-based provider of agentic service management solutions for enterprise IT. → Raised: $25 Million → Lead Investors: Khosla Ventures, Z47 → Founders: Vijay Rayapati, Kiran Darisi, Parsuram Vijayasankar 6. Anchor: Is a New York-based autonomous billing and collections platform. → Raised: $20 Million → Lead Investors: Mosaic General Partnership, oren zeev → Founders: Rom Lakritz, Omry Man, Leeor Aharon 7. Savant Labs: Is a San Mateo, CA-based AI-driven analytics automation platform for business analysts. → Raised: $18.5 Million → Lead Investors: Dell Technologies Capital → Founders: Chitrang Shah, Matthew Mesher, Yunfeng Yang, Barry Burns, Yintao Song 8. Unwrap.ai : Is a Santa Barbara, CA-based AI-powered customer intelligence platform. → Raised: $12 Million → Lead Investors: Scale Venture Partners → Founders: Ashwin Singhania, Ryan Millner 9. Observo AI: Is a Newark, CA-based AI-native data pipeline company. → Raised: $15 Million → Lead Investors: Felicis, Lightspeed Venture Partners → Founders: Gurjeet A, Ricky S. Arora 10. Backline AI: Is a San Francisco, CA-based cybersecurity startup. → Raised: $9 Million → Lead Investors: StageOne Ventures → Founders: Eran J. Leib, Maor Goldberg, Aviad Chen Link to the full article: https://lnkd.in/gDd-zzhM
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LinkedIn Top Voice | AI | Future | Strategy | Technology | Product
Remember the investment atmosphere of the late ‘90s? The dotcom boom? PCs flew off the shelves, online access got cheap, browsers became mainstream. But the clearest signal? Investors doubled down. What have we seen in the last week? Similar perfect storm trends are alive in the #AI world; #infrastructure, #advertising, #voice, #security, #radiology, #schools, #dentists, #lawyers, #robots, #orchards, #sales, #seniors Here is a list of only some of the VC investments in AI in just the last week:* • DataBank, makes infrastructure for data centers, raised $250M • StackAdapt, a programmatic advertising firm, raised $235M • ElevenLabs, makes AI voice software, raised $180M • UVeye, uses AI to inspect cars, raised $150M • Semgrep, an AI-powered app security startup, raised $100M • Rad AI, develops AI software for radiology, raised $60M • Quibim, makes AI models for medical imaging, raised $50M • MagicSchool AI, generative AI software for schools, raised $45M • SafelyYou, AI software for senior living facilities, raised $43M • VideaHealth, develops AI software for dentists, raised $40M • Conifers.ai, working on AI cybersecurity, raised $25M • SuperOps, makes AI tools for IT teams, raised $25M • Paxton, develops AI software for lawyers, raised $22M • Jump, helps financial advisors utilize conversations, raised $20M • Ivo, an AI-powered contract review startup, raised $16M • Bonsai Robotics, makes robots to manage orchards, raised $15M • Unwrap.ai, AI software to help understand customers, raised $12M • qeen.ai, AI agents for e-commerce, raised $10M • Palona AI, AI agents for customer engagement, raised $10M • Little Otter, an AI-powered family mental health startup, raised $9.5M • Aligned, makes AI software for sales teams, raised $8M *This data and this photo comes from Stephanie Palazzolo's great AI Agenda newsletter at The Information #discoverthefuture
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When your employees take, "spread the news far and wide!!" literally >>> Max Sabel sharing our Series A announcement to the Strava community on a chilly NYC morning 🏃♂️➡️ 🙌
2024 was mostly spent trying to run faster and trying to make Unwrap.ai go faster. So it felt fitting to combine the two to celebrate our Series A. No groundbreaking realizations to share other than 'R's and 'N's are tough letters to make and Santa Barbara weather > New York weather.
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BIG DAY and BIG NEWS for Unwrap.ai! We’re beyond excited to announce our $12M Series A. This round was led by Scale Venture Partners with participation from Atlassian Ventures, David Singleton (former CTO of Stripe), Johnny Ho (co-founder of Perplexity), Karen Ng (SVP at Hubspot), Tyler Schleich (SVP at Ōura), and others. Rory O'Driscoll (Box.com, Docusign, Bill.com) will be joining our board. We’re also thrilled to deepen our partnership with previous investors Cercano, ScOp Venture Capital, and AI2 Incubator. Of all the emotions we’re feeling today, gratitude sits at the top of the pile. We’re so thankful to our investors, partners, board members, and customers for their continued support, trust, and feedback. We have the unique privilege of working with some of the most customer-centric teams at companies like Microsoft, Perplexity, Lyft, Ōura, Zipcar, and Github. With this raise we can continue to help these companies (and more!!) solve their most critical question, “what do our customers want?” If you’re hoping to better understand your customers, reach out to us for a demo and join us on our mission to fill the world with products people love. We’re just getting started! 🚀🚀🚀
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Imagine this: You’re sitting in front of your computer, about to dive head first into a digital sea of unstructured data. Thousands and thousands of customer feedback records are waiting for you to sort them and find actionable trends—not to mention, the rest of the business. (All of you for whom this is a weekly occurrence, we see you 👀 ) Which “super” tool would you grab first to make sense of it all? 🔍 Trend tracker (finds patterns faster than you can say “insight”) 🤖 Digital assistant (you ask it a question and voilà there’s your answer) 🧩 One-click connector (connects all the workstream dots for you) ❗Real-time alerter (gives you the TL;DR automatically) 🗳️ We know what we'd vote for. Let's hear your pick below! 🗳️
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Welcome to the team Yvette!
I'm excited to share that I've joined Unwrap.ai as a Technical Product Manager! After more than 7 years at Amazon, I'm excited to start a new chapter alongside my previous Graphiq/Amazon Alexa colleagues, including Ashwin Singhania, Ryan Millner, and Jackson Hoagland. Many thanks to my mentors at Amazon who have supported me throughout my career. From joining as a Knowledge Engineer, managing a KE team, and then transitioning back as an IC to delve into LLM development and ontology building, I am so thankful for the various opportunities I had throughout my Amazon tenure. I will also surely miss my colleagues and teammates from my most recent team, Amazon Product Knowledge within ASCS!
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What's ✨ in ✨ for 2025? Getting smarter—about our customers, our teams, and the decisions we make. Take it from Firstup, who used Unwrap to truly listen to their users and deliver eye-opening insights to leadership. The result? Smarter strategies, confident decisions, and a team that’s more connected than ever. If you’ve ever wondered how the effects of understanding your customers can ripple through your entire organization, this is your sign to dive in: https://lnkd.in/e_57diSd What's on your bingo card for this year? Drop a comment below 👇
From feedback overload to focused strategy: Firstup’s winning formula
unwrap.ai
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As the year wraps up and teams take a well-deserved break, there's one helper who never clocks out: machine learning. 🧠✨ At Unwrap, we're using the power of NLP to turn customer feedback into real-time, actionable insights—so you're always one step ahead, even if you're not on the clock. Discover how we do it: https://lnkd.in/eijHgqCi Here's to a season of joy, rest, and smarter decision-making! 💫
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"We didn't have a process by which we could sit down and say, ‘Okay, what are the overarching theme(s) that we're seeing across feedback and support tickets that we’re receiving?’," says Kensley Wigginton, product operations director at Firstup. "The other thing that we consistently ran into is the ‘shiny object syndrome.’ Whatever the perceived big deal was at that moment, that was the item that was getting prioritized—even though it might not necessarily drive the strongest results." Spoiler alert: They conquered the shiny object syndrome 🪩 Read how: https://lnkd.in/e_57diSd
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