Unwrap.ai

“Before Unwrap, it was manual and expensive for us to authoritatively say ‘X number of customers are saying this, so we need to fix it'." "The value is our ability to drive a product prioritization conversation with confidence.” Data-backed insights 🤝 Confident decisions Get the full Leonardo.Ai story here: https://lnkd.in/eDvs7QUP

What if customer insights weren’t just data but a roadmap for growth? 🤔 🚀 In Laura Leiva's latest post, she reveals how businesses are using AI to turn feedback into actionable insights that drive smarter decisions. Whether it’s spotting trends, addressing blind spots, or prioritizing the right improvements, this is how successful teams let their customers lead the way. Curious how it’s done? Read here: https://lnkd.in/edMT4FNB

When managing high volumes of feedback, the right tools can make all the difference. For Leonardo.Ai, the challenge was clear: find a way to sort through user feedback at scale to keep up with a rapidly growing audience. So they partnered with our AI-powered platform to streamline feedback analysis, identifying key customer insights without the heavy lift of manual sorting. The result? ⚡ Faster, 🧠 smarter decision-making that lets their team 🎯 focus on what really matters—improving the user experience. Read the full story here: https://lnkd.in/eDvs7QUP

The people have spoken! Even when it's not product related, we will always help you understand your audience's top concerns. 👀 🤠

Drowning in customer feedback across countless channels? 😓 You're not alone. In Laura Leiva's latest blog post, she details how the overwhelming task of managing customer feedback can become a smarter, more efficient process—with the help of AI-powered platforms. Because the old way of manually sifting through surveys, support tickets, and social comments isn't just tedious—it's keeping you from spotting crucial patterns before they become big problems. ✍ Read the full article here: https://lnkd.in/e3A5bC_D

"It's one thing for someone in an organization to point to a specific support ticket or app store review and say, ‘Look, this user is having a problem.’ It doesn’t carry enough weight," says Jon Rhome, head of product at Citizen. "But if you're able to point to a dashboard that shows hundreds of users are having a similar problem, that really motivates the organization to prioritize correctly.” Want to avoid the (expensive) pain of prioritizing the wrong things? Be like Citizen. 👉 https://lnkd.in/e6YCNyb3 👈

Your voice of the customer (VoC) program should be more than a collection of surveys—ideally it's a cross-functional engine that produces smart insights and even smarter actions. That's where AI-powered platforms come in. Our latest blog goes behind the scenes of VoC success and explains how the right tech and data can help you turn customer feedback into fuel for growth. Here's what you need to truly hear your customers: https://lnkd.in/ewRFY3pm

💭 🤔 How can companies measure the true impact of their product releases on customer perception? GitHub Copilot tackled this challenge by using Unwrap (hi 👋 ) to analyze customer feedback in real time—quickly identifying how releases resonated with users. Read how the Copilot team maintains a customer-centered approach without sacrificing efficiency: https://lnkd.in/e7UzXax6

Keeping a close eye on customer feedback is a significant—but essential—undertaking for any product org. A process, Jon Rhome, head of product at Citizen is all too familiar with. Read what happened when his team partnered with Unwrap to consolidate feedback data from disparate sources. ⚠ Spoiler alert ⚠ It was a good decision. Read the full case study: https://lnkd.in/e6YCNyb3

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