Onward

Join us this Friday as we discuss all the stages of the customer experience wave. CRO work doesn't end when the customer hits submit! Learn about how your post-purchase experience is just as important. We'll be joined Platter and Blend Commerce. https://lnkd.in/dT_zAzve

Come join us next Thursday as we discuss all the stages of the customer experience wave! CRO work doesn't just end when the customer hits submit. Learn about how your post-purchase experience is just as important. https://lnkd.in/eskm6aCb

44 Million Americans had packages stolen in the last 3 months. Porch pirates aren't just stealing from your customers, they're stealing directly from your bottom line. That means: ➝ Lost revenue ➝ Angry customers ➝ Tarnished brand reputation Not a good look. But there's good news. Onward’s VIP Protection + offers 2x more coverage than the competition. Here's how: 💸 Protect your profits: Package theft can take a serious toll on your bottom line. Onward's protection means you can offer a great customer experience without watching your margins disappear. 🤝 Keep customers coming back: Shipping issues make your customers less likely to shop with you again. Onward ensures customers get their orders, which builds loyalty and drives repeat business. 📦 Say goodbye to the hassle of the claims: Dealing with package theft claims takes up a ton of time, we get it. That's why we take care of the entire process, from filing claims to coordinating replacements. Here’s the best part: Onward won’t cost your brand a dime. Don't let porch pirates steal from your success. Schedule a demo to learn how we can help deliver a seamless customer experience and protect your bottom line. 🚀

If there's one thing we do well (besides giving an A+ post-purchase experience) it's customer service. Our 95% customer satisfaction score speaks volumes, but it's the stories behind those numbers that truly matter. From our seamless claims process to rewarding your customers with benefits, we've redefined what it means to provide exceptional post-purchase experiences. That's why brands like ABLE, The Patch Brand, and Kinfield trust us with their most valuable asset: Their customers. Swipe to see what your customers are saying about the Onward difference.

Jack Archer, the innovative men's apparel brand, achieved 773% cashback ROI. How? Simple. The brand revolutionized its post-purchase experience to boost customer satisfaction. Known for their game-changing Jetsetter Tech Pants, Jack Archer wanted to enhance customer loyalty and reduce return-related costs without compromising their commitment to quality and customer satisfaction. That’s when they found Onward's VIP+ Protection package, tailored to their unique needs. In just 5 months, they saw: 📦 Increase in order protection: 62% of orders covered by Onward  💰 Total value added: $170,000 (2.1% of revenue)  🔄 CashBack ROI: 773%  🛒 CashBack Purchases: 825  🌱 CO2 emissions offset: 340 trees planted, offsetting 20.5 tonnes of carbon By partnering with Onward, Jack Archer has been able to offer a top-notch post-purchase experience that resonates with their tech-savvy, style-conscious clientele, all while improving their bottom line. Ready to elevate your brand's post-purchase experience? Let's chat!

Not to brag or anything... but Public Rec is our newest customer. If you don't already know Public Rec, you should. They're a digitally-native apparel brand on a mission to make comfort look good (and it does). But what you may not know is the struggle this brand faced with shipping: ➝ Customer complaints about damaged/lost orders ➝ Rising costs from claims and replacements   ➝ Hours wasted dealing with carrier issues ➝ Lack of visibility into where things go wrong We've spent the last year figuring out the best way to protect packages while giving the best shipping experience for brands. That's why Public Rec trusts Onward to protect their clothing from the warehouse to your doorstep. With our comprehensive package protection solution, they get: 👕 End-to-end coverage for everything– theft, loss, damage, incorrect items– you name it 👕 Hassle-free claims with a money-back satisfaction guarantee   👕 Sustainable carbon-neutral shipping options Public Rec is on pace to save well into the six figures of net revenue per year by avoiding claims and replacements. Not to mention the confidence that their top-quality clothing is arriving as perfect as it left. Are you a brand that's been pulling your hair out over shipping issues? Don't let another order go wrong. Send us a DM and we can tell you how Onward can upgrade your delivery experience.

The e-commerce boom has come with a major downside—30% of all online purchases end up being returned.  And that number is only expected to grow. These returns aren't just a logistical headache to manage—they can absolutely crush your profitability. The hidden costs add up fast—processing fees, restocking charges, and return shipping expenses. In many cases, companies are losing money on returned items, watching their hard-earned profits slip away. We believe enough is enough. Companies need a comprehensive solution to take control of the returns challenge and protect their bottom line. That's where Onward comes in. Our VIP Protection+ service is designed to take the returns process from a profit-draining problem into an opportunity. Onward clients see up to a 20% reduction in return-related expenses when offering our VIP Protection+ service to their customers. Oh, and we cover the cost of return shipping so companies can offer that customer-friendly free returns perk. The ability to effectively manage product returns can make or break a business's profitability. If you’re tired of returns crushing your profits, send us a DM or check out our website– we want to help. 🚀

Huge new product launch! 🚀 Your brand deserves to shine even after the sale. With our new Track feature, you can now offer your customers a branded tracking experience for free. It's just one more way Onward supports our merchants in boosting profits and delivering exceptional customer service. Take your customer service to the next level with these Track features: 📦 Seamless Shopping Experience: Allow customers to track their orders without leaving your Shopify store. 🎨 Fully Editable: Easily manage and customize your tracking page directly from your Shopify admin. 💡 Add Upsells or Promotions: Promote products, offer discounts, or highlight upcoming events to boost sales and customer retention. 📧 Easy Integration: Integrate your tracking experience into your email flows with just a few clicks. Ready to elevate your customer experience and drive more profit? Our DMs are open!

Are product returns crushing your profits? Onward has the solution. Retailers lost $816 billion in revenue last year due to a 16.5% product return rate. Managing this onslaught of returns is a major operational and financial challenge. Onward's VIP protection+ plan offers a proven way to take back control. Our specialized team and data-driven approach streamline the entire returns process. This includes covering the cost of return shipping so you can offer free returns - a key driver of customer loyalty. In fact, 72% of claims with Onward usually result in a reorder, which we'll cover too. But the benefits don't stop there. Onward's solutions also drive a 20% increase in repeat purchases for their clients. And with a fully customized, on-brand returns portal, you can maintain a seamless customer experience. With the rise of return rates, Onward provides the solution your business needs. Our VIP protection+ plan delivers measurable cost savings and operational efficiencies to boost your bottom line. Ready to take the sting out of product returns? Let's talk.

When it comes to protecting your customers' purchases, you have two options: ➝ Handle services in-house  ➝ Partner with a specialized third-party provider. While the in-house approach may seem tempting, teaming up with a third party like Onward offers a far better solution. Building an in-house package protection system comes with several challenges: ➝ Costly claims processing: Manually filing, tracking, and resolving customer claims is an expensive, time-consuming drain on your resources. ➝ Inconsistent Customer Experience: Your already-overworked team may struggle to provide the service your customers expect when issues arise. Why Onward is better than in-house solutions: When you partner with Onward, you get access to a suite of services tailored to the needs of your brand: ➝ Onward's dedicated customer service team handles every step, from filing to resolution, so your internal staff can focus on core operations. ➝ We provide the best support to your customers, preserving your reputation and increasing your retention. ➝ As your business grows, Onward scales its solutions with you to keep your shipments secure and your profits protected. We also offer benefits for your customers like: 📦 Total Package Protection 😁 90-day Satisfaction Guarantee 💵CashBack Rewards 🆓 Free Returns 🌎 Carbon Offsets Trying to manage package protection in-house is a risky, costly investment. Why take on the hassle when you can let the experts at Onward handle it all? Drop us a DM and we can get you set up with Onward in a week.